PROFESSIONAL SUMMARY:

• An Information Technology Professional with over 15 years of experience in Systems Engineering and IT Management.
• Very proficient maintaining VMhost servers using VMware 4.0/5.0/5.5/6// VSphere/VMotion and maintaining Hyper - V server core and servers in 2003, 2008 and 2012
• Built and Managed Exchange server 2007/2010/2013 , SCCM (Systems Center Configuration Manger), SharePoint Server 2010/2013 Builds and configurations.
• Configured and maintained Cisco routers and managed switches.
• Solid knowledge in Active Directory managing and maintaining Active Directory servers, clusters, shares, Group Policies, VMware, System Deployment, creation and modification of local and global groups, server monitoring, trusts, Setup and configure Group Policies for multiple OU’s.
• Great communication and interpersonal skills.

PROFESSIONAL EXPERIENCE:

Confidential

SolarWinds Monitoring Engineer

Responsibilities:

• Knowledge in several of the following areas: Scripting, Unix, MS SQL, MS Windows Server 2008, 2012 and 2016, SNMP, SYSLOG, TRAPS, IEEE 802.3, 802.11 standards, routing, LAN switching, DNS, DHCP and TCP/IP.
• Build SolarWinds Environment - Primary Server, SiteScope HA servers, Polling Servers, NTA DB, DPA 12.0 servers.
• Troubleshooting using Wireshark and SNMPWalk.
• Reviewing Logs and Events errors.
• Review/modify/create/finalize design documents, plans, and configurations day-to-day operations and support of the dual site Orion SolarWinds performance monitoring environment
• Working knowledge of SolarWinds Suite - Orion Platform 2018.4 HF1, SAM 6.7.1, Toolset 11.0.7, UDT 3.3.2, NetPath 1.1.4, SRM 6.7.1, NTA 4.2.3, NPM 12.4, SCM 1.0.1, NCM 7.9, VNQM 4.5.1, WPM 2.2.3 and previous versions prior to upgrading.
• Extensive experience with SNMP, Syslog, RMON and similar management protocols
• Knowledge of IP SLA, Event Correlation, Root Cause Analysis
• MPLS and VoIP knowledge including Operating Systems experience with specific emphasis on Cisco, Linux and Microsoft products as well as experience deploying, configuring and operating SolarWinds EOC.
• Provided Application support of various server processes and web availability in multiple domains
• Troubleshooting errors and configuration issues on all monitoring of the network
• Create/modify alerts to notify responsible departments in the event of issues related to their systems creating custom views for users
• Evaluating upgrades to monitoring software and implementing updates as needed

Confidential

SCCM Subject Matter Expert

Responsibilities:

• Built SCCM Test Environment for testing new Current Branch versions 16XX and 17XX
• Convert the current TEST environment of SCCM 17XX to PRODUCTION
• Review/modify/create/finalize design documents, plans, and configurations
• Submit Change Requests for approvals, test, and complete implementation/deployment of SCCM 17XX.
• Packaged applications using
• Monitor, tune performance, and complete all documentation (configuration guide, runbooks, standard-operating procedures, work instructions, etc.)
• Application packaging using AdminStudio
• Design/Configure/Monitor Alerts in Solarwinds and PRTG - Hardware and Software Nodes
• Train existing technical staff on SCCM operations and maintenance including rebuild and patching
• Document lessons learned, complete project closeout, and official transition to operations and maintenance support

Confidential

SCCM Lead Windows SME

Responsibilities:

• Enhance platform management tool capabilities, remediate platform issues, and automate elements of the patch management process.
• Deployed Primary Server, Management Point Server, 60+ Distribution Points
• Define automation objectives by platform
• Application packaging using InstallShield AdminStudio
• Lead platform tool assessments and remediation
• SCCM Health assessment recommendation (focus on ADC and low bandwidth remote servers)
• SCCM configuration changes following the upgrade
• Windows patch management automation with PowerShell scripting

Confidential, Bethesda, MD

Sr. SCCM/System Engineer

Responsibilities:

• Managed Microsoft SCCM deployments in a large-scale global environment of 2,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Created tasks and collections as well as updated/performed troubleshooting of distribution point issues for package deployments.
• Created custom WMI Images and task sequences.
• Created custom Lite Touch Deployment and MDT Deployment Shares.
• Creation of 3rd party SOPs, documentation, processes and procedures
• Approved/Rejected software pilots/productions.
• Performed troubleshooting on machine clients when software failed to install on boxes.
• Created Microsoft Windows Installer packages
• Maintain asset management in Solarwinds and ServiceNow(SNOW)
• AWS cloud storage, services, Support and maintenance
• Escalated and ensured ETA’s were met by vendor Service Level Agreements.
• Focus on 3rd party packaging and deployments
• Monitoring all changes in Active Directory using change auditor.
• Install applications, monitor, track and maintain software packages through SCCM

Confidential, Washington, DC

Sr. System Engineer

Responsibilities:

• Support Enterprise network of OIG/ITD in the operations and maintenance of the OIG Network and Infrastructure.
• I support the installation, testing, configurations, analysis, updated/upgrades of various implemented systems.
• Focus on migration of exchange 2010 to exchange 2016
• Advice on what issues are present and how to apply fixes to them though server-hardening process.
• Creation of 3rd party SOPs, documentation, processes and procedures
• Performed troubleshooting on machine clients when software failed to install on boxes.
• Monitoring all changes in Active Directory using change auditor.
• Creation and Monitoring all System Alerts via Solarwinds
• Maintain asset management in Solarwinds
• Upgraded SCCM 2007 to SCCM 2012
• AWS cloud storage, services, Support and maintenance
• Includes: Server OS, Exchange, SCCM 2012, Hyper-V, Clustering Services, DFS, SAN, BES 10 to BES 12, AD, DNS, DHCP, Smart Card, CommVault Backups, Checkpoint Encryption, Lync
• Install applications, monitor, track and maintain software packages through SCCM

Confidential, Washington, DC

Mid-Level AD Engineer

Responsibilities:

• Focus on NAD migration
• Monitoring all changes in Active Directory using change auditor.
• Building of multiple Domain Controllers for each federal court in U.S.A and Islands.
• Assign GPOs and rights to courts administrators.
• Setup service accounts for courts OU containers.
• Working knowledge of Quest QMMAD, Quest Change Auditor, and Quest Reporter Tools are a plus.
• AWS cloud storage, services, Support and maintenance
• Working knowledge of Quest QMMAD, Quest Change
• Account Management and Provisioning (Quest Active Roles Server/Quest Quick Connect)
• Activity strengths for this work stream will include, but are not limited to:
• Ability to read product documentation to conceptualize and implement solutions, build Domain Controllers and Member Servers to support Enterprise Solutions.
• Working knowledge of GPOs, AD Sites, Replication Topology, and native AD troubleshooting tools.

Confidential, Washington, DC

Senior Server/Backup Administrator

Responsibilities:

• Patch Management
• Perform firmware updates, software updates to servers, storage arrays for HP and Dell servers.
• Troubleshoot server failures, hardware or software failures and coordinate repairs
• Hands on expertise configuring and deploying of ADDS, ADCS, ADFS, ADLS
• Create, modify and delete user accounts, computer accounts, groups, Organization units.
• Utilize AD tools for monitoring Active directory. Query AD objects
• Maintain Backups using Commvault, ExaGrid, Spectra Logic devices.
• Strong understanding of file permission, security group management.
• Document procedures, SOP’s

Confidential, Washington, DC

Senior Systems Engineer

Responsibilities:

• Setup and configure ADDS, ADFS, Group Policies for multiple OU’s
• Enterprise Creation of Security groups, Group policies, clustering and shares infrastructures
• Maintain servers using VDI for VM servers and Hyper-V for Windows servers management tools
• EMR/HER software - Centricity, MicroMD, Amazing Charts, NextGen.
• HIPAA compliant regulations followed for IT standards
• Backups - Maintain Backups using Commvault, ExaGrid, Spectra Logic devices.
• Windows 2008/2012r2 Hyper-V, IIS and VMWare environment with SQL 2005/2008/2012 server database.
• Providing secure VPN/Citrix and remote access to Doctors and employees from clinics to hospital for their MACs, PCs, laptops and Tablets.
• MS Team foundation server, EMR software, HL7, DICOM Imaging, Phressia, CDA, PACACE (Pro32), Medicare, Medicaid.

Confidential, Washington, DC

IT Manager/Senior Systems Engineer/Project Manager

Responsibilities:

• Setup and reconfigure ADDS, Group Policies for multiple OU’s
• Migration of SCCM 2007 to SCCM 2012
• Creation of SCCM test environment
• Created SOPs, workflows, Diagrams and
• Setup and maintain exchange Mailbox and Hub Cast servers
• Setup and maintained ADFS and Office365 for end-users
• Maintain applications, updates and patches using SCCM 2012
• Maintained VMhost box and servers using VMware 4.0/5.0/5.5 and Vsphere.
• Maintained Hyper-V server core and servers in 2008r2 and 2012r2.
• Maintained SonicWALL firewall, SonicWALL SSLVPN ex6000 and Access Points.
• Spiceworks trouble ticketing asset management software.
• Maintain exchange 2010/2013 mailbox and Hubcast servers
• Performed Load-balancing in multiple layers.
• As a non-federal U.S. government agency, ARC follows the Federal Information Security Management Act (FISMA) to the extent practicable, PCI compliancy.
• IT network administration and information security.

Confidential, Bethesda, MD

IT Manager

Responsibilities:

• Implemented new hardening processes for complete infrastructure for government standards.
• Moved servers, firewalls, switches, ReadyNAS, etc. from unsecured datacenter to SSAE16 Cert datacenter.
• Assist in the monthly executions by creating all necessary controls e.g. (Solarwinds)
• Providing secure VPN/Citrix and remote access for end-users using FISMA standards from their federal clients.
• Load-balancing in multiple layers
• Migrating all servers to Xenserver and XenApps.
• Excellent knowledge of Software Development Lifecycle (SDLC), VPN, Citrix, Jumpbox and Xenserver
• Redesigned Active Directory policies, adding new OU and groups etc.
• Securing complete infrastructure - Firewalls, routers, switches, remote access, etc.

Confidential, Peoria, IL

Systems Engineer

Responsibilities:

• Design and implementation of network infrastructure for clinics, Stores and restaurants.
• Windows 2003 and 2008/SBS 2011 environment with SQL 2005/2008 server database.
• Providing secure VPN/Citrix and remote access to Doctors and employees from the clinics.
• Created SCCM 2012 Test environment
• Built, modified, deployed SCCM 2012 production environment
• Maintain applications, updates and patches using SCCM 2007/2012
• Use PactketTrap to monitor customer’s networks
• Knowledge of Software Development Lifecycle (SDLC), VPN, Citrix, Jumpbox and Xenserver
• MS Team foundation server, IIS, POS, EMR software (Centricity, Nextgen), Welch/Allyn, HL7, DICOM Imaging, PACs, Medicare, Medicaid.
• Exchange server 2007/2010, SCCM (Systems Center Configuration Manger), SharePoint Server 2010
• Provide tier 3 support for application issues with newly created application packages.
• Setup and configure Group Policies for multiple OU’s
• Proventia Intrusion detection and EPO/McAfee ePolicy orchestrator systems monitoring
• HIPAA compliant regulations followed for IT standards
• Experience using Healthcare standards such as DICOM, HL7, and CDA
• Wrote policies for system backup, data retention and management through Backup Exec.
• Installation and maintenance of EMR software on daily basis including migration of data.