PROFESSIONAL SUMMARY:

• Network Engineer / System Administrator/VoIP with 10+ years of experience in network installation, configuration, administration, troubleshooting, maintenance, performance tuning and coordination.
• Support critical large - scale projects in the areas of Network and Security.
• Experience with working as a senior level engineering role engaged with IP network technologies including LAN switching, BGP/OSPF routing, VPLS/MPLS, WAN, traffic engineering, server load balancing, network security, data center environments.
• Troubleshooting network connectivity issues, PuTTy, etc
• Understand High Availability and Disaster Recovery concepts as apply to Network and Security designs, Voice, Cisco Call Manager.
• Storage Area Network (SAN)
• Over 7 years of experience with Palo Alto firewall configuration, implementation, troubleshooting, support, Panorama interface etc.
• SQL, Database, granting access on databases etc.
• Configuration of Cisco IP Phones, CUCM, UCCE, Cisco ISE
• Experience with SIP, SIP Trunk, etc
• Experience working in multi-tier platform Windows/Unix/Linux
• 8+ years of experience in Windows Server and Active Directory Server implementation
• 2+ years of experience in creating PowerShell scripting for querying AD groups.
• Experience in creating new AD Group Policies with new groups & users
• Worked for over 5 years as IT/Network Support/Systems Administrator and have Strong knowledge of Microsoft Active Directory, XP and Server platforms (2003/2008), Global Catalog, Microsoft PKI experience, services knowledge, group policies, LDAP, Windows Server 2008
• Experience with Networks, Systems Security and Monitoring, Collaboration solutions Design, Active Directory Administration, as well implementation.
• Knowledge of Azure and AWS
• ICM scripting experience in call center
• Systems center configuration manager

PROFESSIONAL EXPERIENCE:

NETWORK ENGINEER/ VOIP ENGINEER

Confidential, Houston, TX

Responsibilities:

• Configuration, troubleshooting of network connectivity and network issues, PuTTy, Infoblox, Switches, Routers, EIRGP, MPLS, LAN, WAN, BGP, UCCE, CUCM, CUC, VoIP Gateway, SIP, H323, Genesys experience.
• Design, implementation and support of VoIP infrastructure.
• Microsoft exchange, Active directory, Citrix Server, Powershell, Altiris automation, SQL, Cisco ISE
• Support over 10K end users

NETWORK ENGINEER / VoIP ENGINEER

Confidential, Washington, DC

Responsibilities:

• Implemented/Managed Group
• BGP, Over 7 years of Palo Alto firewall experience, configuration, troubleshooting, implementation, support etc.
• IPAM,DNS,Infoblox,DHCP, Cisco ISE
• Expert and experience with ICM scripting to route contacts or calls
• Experience with writing ICM script and execution in call center for agents to place calls etc
• Cisco Unified Communications manager, Cisco Unity Connection, Call Center Platform etc
• Support critical large-scale projects in the areas of Network and Security.
• Engaged with IP network technologies including LAN switching, BGP/OSPF routing, VPLS/MPLS, traffic engineering, server load balancing, network security, SDN design for large scale multi-site data center environments.
• Understand High Availability and Disaster Recovery concepts as apply to Network and Security designs.
• Juniper experience
• Experience with Storage Area Network (SAN) - Provide share storage over dedicated network .
• Backup and recovery, MySQL, Database, granting access and permissions on databases to users. Putty, IDERA monitoring tool,
• Active Directory
• Knowledge of Azure and AWS
• Monitored system performance (set up and monitoring account), verified what peripherals were working properly and maintained systems Responsible for management of Active Directory, modification and creation of Group Policy Objects (GPOs) and local policies
• System Center Configuration Manager
• Experienced in managing corporate anti-virus software Troubleshoot deployment issues on WINDOWS and LINUX Experienced with TCP/IP, VPN, VRF, EIGRP, OSPF, BGP, MPLS, Ethernet, Cisco ASA Firewall
• Experience supporting Gigabit Ethernet switched LAN networks with a working knowledge of Spanning Tree Protocol (STP), VLAN Trunking Protocol
• Configuration experience with the following: Cisco Unified Communications Manager, Cisco Unity
• Connection, Presence, Contact Center Express (UCCX), Cisco Unified CM Administrator and VoIP experience
• Experience with SIP, SIP Trunk etc.
• Cisco Voice Gateway and Client, LDAP, DID lists of telephone numbers.
• Cisco phones 8945, 7940 series etc.
• Unified Communications and Voice over IP networks for over 5,000+ users
• Implemented/Managed Group Policy
• Monitored system performance (set up and monitoring account), verified what peripherals were working properly and maintained systems Responsible for management of Active Directory, modification and creation of Group Policy Objects (GPOs) and local policies
• Experienced in managing corporate anti-virus software Troubleshoot deployment issues on WINDOWS and LINUX Experienced with TCP/IP, VPN, VRF, EIGRP, OSPF, BGP, MPLS, Ethernet, Cisco ASA Firewall
• Experience supporting Gigabit Ethernet switched LAN networks with a working knowledge of Spanning Tree Protocol (STP), VLAN Trunking Protocol
• Cisco ASA firewall,, VPN, F5 Load Balancers, and Palo Alto Firewalls, Firepower IDS/IPS, Disaster Recovery concepts as apply to Network and Security designs.
• Experience with network visibility and monitoring using Riverbed solutions etc
• Cisco Nexus Switches

NETWORK Engineer

Confidential, Gaithersburg, MD

Responsibilities:

• Experienced with providing assistant to users on configurations, installations, deployment and implementation. Configuration of Cisco Phones for over 7,000 Astra Zeneca (AZ) employees as well as Confidential employees using Cisco Unity connection administration, and CUCM, troubleshooting Cisco Unified Contact Center Enterprise (UCCE) systems, manage UCCE configuration. Troubleshoot and solve call f low issues affecting various UC platforms, etc.
• Expert and experience with ICM scripting to route contacts or call
• Experience with writing ICM script and execution in call center for agents to place call etc
• Experience with Storage Area Network (SAN). provides share storage over dedicated network.
• Configure Cisco Catalyst switches, routers, and Cisco ASA firewalls for multiple office locations and integrating AZ and Confidential ’s’ systems
• Responsible for management of Active Directory, modification and creation of Group Policy Objects (GPOs) and local policies.
• Cisco IP Phones, CUCM, UC etc.
• Experience with SIP, SIP Trunk etc.
• Querying AD for users with certain properties and making needed changes.
• Called upon to create PowerShell scripts for querying AD.
• Experienced with Microsoft Servers. Global Catalog, Group Policies, AD Integration with business systems
• Proactively managed and optimized VMware environment for Windows Server 2003/2008/2012 environment, Active directory services
• DNS,DHCP,Infoblox.
• Network Monitoring using Nagios, Solar Winds Orion, Service Now, Contact Center Enterprise, IS Service Desk, NetQos reporter Analyzer to track AZ and Confidential Network traffic, Operations manager, (SCOM) to check Alerts, JIRA, Active Role server or Active Directory
• Microsoft Windows environment 24/7 experience, Windows operating systems 2003, 2008,2012 server experience, and web services, standard operating procedures, documentation etc.
• Cisco Unified CM Administrator and VoIP experience
• Servers Patching
• VMware vSphere Web Client, SharePoint, Data Center, tape library, Linux, Server decommissioning, Red Hat Patching, Citrix XenApp Administration experience
• Utilized Cisco Prime Infrastructure for wireless access
• Experienced with clients and server environments as well as hardware and software
• Experienced with providing assistant to clients on configurations, installations, implementation and deployment
• Cisco IOS, WAN and internet services as well as LAN topologies and diagnostics
• Troubleshoot workstations and services such as end-user and server support. In this position, my responsibility was to support end user hardware and applications, ticket documentation, Active directory support, PC coordination and setup
• Expert in installation, configuration, support of Microsoft -based server solutions; PC and server hardware, and of VMware virtualization technology, Symantec backup, Sonic Wall Global VPN Client, Exchange Servers, Connect Wise, Group Policy Object (GPO).
• Proactively manage, administer and maintain Telephony and Unified Communication systems
• Utilized Orion and Nagios to monitor network
• Designed and implement enterprise networks and related hardware and software using TCP/IP as well as OSI Models that included all the seven Layers
• Experienced in both Virtualization and Linux Environment
• Experienced in managing corporate anti-virus software Troubleshoot deployment issues on WINDOWS and LINUX Experienced with TCP/IP, VPN, VRF, EIGRP, OSPF, BGP, MPLS, Ethernet, Cisco ASA Firewall
• Experience supporting Gigabit Ethernet switched LAN networks with a working knowledge of Spanning Tree Protocol (STP), VLAN Trunking Protocol (VTP), 802.1q Trunking, 802.3ad LACP, Ether Channel, and 802.1x-based Network Access Control (NAC)
• Experienced with Agile software development, business analyst, project management etc.
• Experienced supporting user’s in financial and health sector, outstanding communication and interpersonal skills, strong analytical skills, problem solving skills, multitasking, management, planning and fantastic organizational skills as well as excellent management skills.

SYSTEMS ADMINISTRATOR

Confidential, Beltsville, MD

Responsibilities:

• Implemented new software releases, patches, and hot fixes in the lab environment to troubleshoot and prevent problems before production implementation.
• Addressed system events for servers and networks with the understanding of complex, multi-tiered environments to minimize downtime and prevent future widespread occurrences
• Created/Managed Active Directory
• Implemented/Managed Group Policy
• Experience with SIP, SIP Trunk etc.
• Have experience with Juniper
• Monitored system performance (set up and monitoring account), verified what peripherals were working properly and maintained systems
• Created file systems, installed software, created backup and recovering policy, updated system with new version of OS and application software as they come out, setup security policies for users on the firewalls and intrusion detection systems
• Command line expertise with troubleshooting windows and UNIX utilities, VMware or similar virtualization hypervisor, windows services, windows server 2003/2008 operating systems
• Experienced with switches, routers and routing technologies. Ability to troubleshoot and configure Cisco routers and switches via the command line. Vlans, VPN, remote and site to sites routers, Cisco Catalyst Switches, Cisco ASA Firewalls, Microsoft Windows. Wireless technologies to include: 802.11b/g/n from both the access point and client perspective
• Knowledgeable with DNS, DCP, NAT, DHCP, SSL, SMTP, LAN, WAN, and VPN

NETWORK ENGINEER

Confidential, Springfield, VA

Responsibilities:

• Managed Microsoft Active directory Services and Infrastructure
• Administered Web Sphere application server and automate administration as well as update CM Plans/ procedures as appropriate.