SUMMARY:

• A highly motivated and results driven engineer seeking opportunities in high - availability online service delivery. Possessing strong system design, problem troubleshooting and resolution skills, with an ability to learn quickly and effectively to achieve comprehensive goals of the organization.

PROFESSIONAL EXPERIENCE:

Confidential - Redmond, WA

Senior Service Engineer / SRE / DevOps

• Service Reliability Engineer responsible for large globally scaled revenue generating web sites and services running in Microsoft Azure across multiple geographically located datacenters.
• Developed tools and automation software in C#, Powershell on Azure Automation and Runbooks on Microsoft Store services to proactive monitoring ensure compliance with defined reliability and availability KPIs.
• Configured CICD pipelines for web services using Visual Studio VSTS build and release pipelines, as well as, maintain Chef recipes using Ruby to deploy services to Azure.
• Designed and developed incident management utility to monitor multiple incident management pipelines, to ensure all incidents are properly tracked and handled within established SLA.
• Designed and developed log ingestion reporting using the ElasticSearch stack. Utilized RabbitMQ to ensure reliable shipping of logs from Azure storage into ElasticSearch.
• Create, manage and maintain global CDN, DNS and traffic management solutions on the Akamai network.
• Migrated pages from legacy Microsoft Store website utilizing Akamai cloudlets to seamlessly redirect pages to modern site running in Azure.
• Collaborate across teams to define policies and measurements around quality of service, reliability and availability key performance indicator metrics.
• Designed, developed and implemented telemetry and reporting that combine dispersed datasets, critical to measuring and reporting live site telemetry based on metrics captured at the service edge as well as origin.
• Champion of security related to online service delivery, including all sites properly conform to current TLS standards. Implement and maintain Azure KeyVaults for securing and managing SSL certificates and secrets.
• Design and implement Docker containers strategy for server-side component of isomorphic javascript features, replicated across multiple geographically located datacenters.

Confidential - Redmond, WA

Xbox Live Operations, Service Engineer II

• Provided 24x7 support of Xbox Live pre-production and production environments to maintain 99%+ uptime, including IIS websites, applications, Microsoft SQL running on Windows Server, as well as infrastructure and networking.
• Champion and expert on areas of certificate and key security management.
• Automated nightly release pipeline for nightly pre-production build using Visual Studio and Powershell.
• Program management of ongoing effort to improve PKI, including SSL certificate monitoring solutions, development of policies and procedure, future planning of CA management solutions.
• Deployment of service code for the core Xbox Live service, as well as partner properties including Xbox.com, Zune, Games for Windows and Windows Phone.
• Partnered with change and release management teams for pre-release planning and engineering of service updates and hotfixes, to ensure zero downtime. Utilize F5 BigIP load balancers to shift and shape traffic during service releases.
• Drive migration of Xbox.com services from on-premises hardware in collocated datacenters to the Microsoft Azure cloud.
• Maintain and configure CDN deployments for Xbox.com sites on Akamai.
• Created troubleshooting guides for Tier 1 and 2 Analysts.

Confidential - Redmond, WA

Systems Analyst III - Lead

• Supervision of network operation center staff.
• Oversaw the execution of established processes and procedure, including service monitoring, preliminary issue troubleshooting, and service outage communications.
• Provided technical leadership of Xbox Live service fault detection, isolation and resolution.
• Detection, troubleshooting and resolution of hardware and software related issues involving Windows server based platform.
• Tier 1 monitoring and support of Xbox Live service platform, as well as Xbox.com, maintaining a 15 minute Service Level agreement for issue detection.
• Problem detection and resolution of various database issues on MS SQL 2000 and 2005 database servers.
• Acted as Tier II escalation engineer, providing analysis and verification of all issues escalated to Tier III engineers outside of the Xbox Operation Center utilizing Visual Studio TFS.

Confidential - Seattle, WA

Technical Support Engineer II - Lead

• Escalation engineer supporting Tier I web filtering and authentication team.
• Tier I and II telephone support in a high volume call center supporting products and solutions on Debian Linux and Microsoft Windows Servers.
• Evaluation and problem resolutions for hardware and software related issues on Solaris, Linux and Windows based platforms. Create bash scripts for customers for problem resolution, where appropriate.
• Problem resolution of various database issues on MSSQL and postgres databases running on Windows and Linux.
• Routing and network access configurations running various network infrastructures, including Cisco, Nortell, and more.
• Problem evaluation and resolution of various web server issues on Apache and Microsoft IIS web servers.

Confidential - Seattle, WA

Systems Installation Engineer, Customer Support Engineer

• Installation and administration of Unix, Debian Linux and Windows based servers.
• Problem evaluation and solution development on various hardware and software related issues on Linux and Windows based servers and workstations.
• Configuration and deployment of Linux based systems on utilizing bash scripts.
• Problem evaluation and resolution on Cisco based networks, including Cisco routers, switches and firewalls.
• Usability and network evaluations and presentation for pre-sales deployment options.