Certifications and Certified Information Systems Security Professional (CISSP)

AchievementsCisco Certified Security Professional (CCSP)
Cisco Certified Network Associate (CCNA)
Listed as one of Cisco's top rated NetPros for Security related issues

Bachelor of Business Administration: Management Information Systems

Experience

Confidential, Austin, TX

August 2009 - Network Security Administrator II

• Perform changes to all managed firewalls, CSSs, routers and switches
• Provide second tier support for complex customer issues

July 2009 Security Consultant

• Managed and monitored 11 ISS IDS/IPS sensors, 30 host IPS sensors and 3 Internet scanners for the State of Texas portal, TexasOnline
• Executed regular web application vulnerability assessment scans on all TexasOnline, CPA, ePay and eFile applications using HP WebInspect
• Documented, tracked and resolved uncovered vulnerabilities in the TexasOnline environments
• Controlled changes to all critical network infrastructure and hosts using Tripwire Enterprise
• Regularly audited TexasOnline's payment engine, ePay, to maintain compliance with Payment Card Industry (PCI) standards
• Researched and evaluated new products to enhance the overall TexasOnline security posture
• Provisioned new systems access based on inbound requests from management
• Performed daily, weekly and monthly reporting for managed security devices
• Documented security related processes and procedures for auditing and training
• Provided secondary assistance for Cisco firewall and VPN concentrator issues

April 2006 - Simpler-Confidential, Austin, TX Oct. 2007

Network Security Consultant l Responded to all inbound managed and non-managed change requests

• Performed troubleshooting, changes and maintenance on inbound customer requests for ASA/PIX, router, switch, CS-MARS, RSA, IPS and Cisco Security Agents (CSA) issues
• Billed an average of 25 hours per month for non-managed troubleshooting and change requests
• Closed cases totaling 30 hours per month for managed service customers
• Maintained constant contact with all managed security clients to build customer loyalty and confidence
• Provided initial point of contact for all new managed security service customers

August 2005 - Confidential, Austin, TX April 2006

Network Security Engineer

• Consulted managed security customers on all inbound request/issues (including changes to firewalls, IPS sensors, CSA agents and additions of new security devices)
• Built VPNs (SSL and IPSec) for clients' for remote access and administration
• Designed new managed IPS/CSA service implementations
• Spearheaded the creation of the new CS-MARS managed security service that utilized current systems and designed new management systems to handle generated events for 4 managed CS-MARS customers
• Researched newly released vulnerabilities to determine threat factors for clients
• Installed IPS/CSA/ASA installations at new managed security sites
• Supplied 3rd tier support for IPS/CSA incidents
• Billed 5 hours per month for security consulting
• Setup off-site disaster recovery system to maintain business continuity during unplanned outages

December 2003 - Confidential Austin, TX August 2005

Network Operations Center Lead

• Provided second level support for all IPS/CSA incidents
• Maintained weekly IPS schedule for 8 directly reporting IPS Technicians to complete 24X7X365 coverage
• Troubleshot issues on all 76 IPS sensors and 500 CSA agents
• Developed incident response procedures for all managed IPS and CSA incidents
• Worked with developers to design new software solutions for IPS and CSA administration and monitoring
• Managed after-hours incidents as on-call supervisor
• Interviewed/hired new IPS technicians
• Gathered additional information about security incidents to aid in resolving issues regarding suspicious activity
• Helped grow customer base by 30 managed security customers

January 2003 - Confidential, Austin, TX December 2003

IPS Technician Monitored proprietary event viewer looking for suspicious activity on network IPS sensors and CSA for 20 managed security clients Analyzed all inbound traffic looking for suspicious activity on all security reporting devices Responded to all suspicious activity using set security procedures Designed monthly summary reports of all IPS sensor and CSA activity

• Managed agent installations, assigned security policies and created necessary exceptions for 300 managed CSA agents
• Upgraded operating systems on all customers' sensors and CSA agents after thorough lab testing
• January 2002 - Spooz Publishing Group, Inc. Austin, TX January 2003 Network Administrator Maintained and updated corporate intranet Answered all hardware and software concerns for 15 networked users May - TexasOffice of the Attorney General Child Support Division Austin, TX September 2001 Child Support System Redesign Project Learned project management and application development skills through active participation in the Child Support System redesign process Researched and evaluated prospective software vendors for new architecture

Technologies Cisco - IPS Sensors, PIX/ASA Firewalls, CS-MARS, CSAs, CSSs, VPN
Concentrators, Routers, Switches and NAC
Applications and Services - ISS SiteProtector,Tripwire Enterprise, HP WebInspect, RSA enVision,RSA Authentication Manager, Altiris SecurityExpressions, Nessus, Wireshark, NMap,Crystal Reports, Kiwi Syslog Daemon and Kiwi Tunnel Server
Databases - SQL Server, MS Access and Oracle