Systems Consulting Resume Atlanta, GA - Hire IT People

SUMMARY

WORK HISTORY

Systems Consulting Analyst, Confidential,Atlanta, GA 4/2008-present

Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives
Interprets business needs and translates them into system requirements
Writes business specifications and forwards to technical staff for system development
Interprets systems specifications to develop, maintain and support automated business processes
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements
Coordinates Product Review process using Silk Central Issue tracking software
Consult and collaborate with subject matter experts to ensure accuracy of documentation
Develop and maintain contacts with internal/external customers to ensure documentation needs are effectively met
Proactively consult with management to determine needs and effect appropriate solutions
Assure departmental compliance with established policies and that any policy and procedure change is communicated to the effected parties
Communicate changes in policies or procedures to outside personnel as appropriate
Manage projects to ensure deliverables produced meet quality, cost and time standards
Manage the implementation of new systems and system enhancements
Assist with troubleshooting technical problems during the testing and implementation
Evaluate and develop departmental procedures and systems to assure adequate internal controls are maintained
Implement changes as needed
Audits information entered into the systems
Assure timely response to internal and external auditor for information and recommendations for change

Lead Analyst II / Trainer, Confidential,Rockville, MD 11/04 – 2/2008

Proactively consult with management to determine needs and effect appropriate solutions
Manage projects to ensure deliverables produced meet quality, cost and time standards
Manage the implementation of new systems and system enhancements to include requirements gathering, test case design and execution, as well as system setup and build of workflows.
Assist with troubleshooting technical problems during the testing and implementation
Evaluate and develop departmental procedures and systems to assure adequate internal controls are maintained
Implement changes as needed
Assure departmental compliance with established policies and that any policy and procedure change is communicated to the effected parties
Communicate changes in policies or procedures to outside personnel as appropriate
Audits information entered into the membership file
Assure timely response to internal and external auditor for information and recommendations for change
MACESS System Administrator responsibilities, which include but not limited to the resolution of hardware, software, password resets, image resolution, and user maintenance issues as appropriate
Design, develop, and deliver systems training classes (pharmacy, membership administration, MARS,MACESS,RRI, Right Fax) using appropriate training techniques
Develop training curriculum for new applications as well as system enhancements
Design and develop curriculum including learning objectives, training plans, trainer notes, exercises, handouts, review activities, and visual aids
Establish ongoing and remedial training to ensure proper understanding of job functions and departmental policies and procedures
Consult and collaborate with subject matter experts to ensure accuracy of training documentation
Develop and maintain contacts with internal customers to ensure training and documentation needs are effectively met
Supervise staff to include interviewing, training, coaching, evaluating, and recommends disciplining in accordance with Health Plan EEO/AA objectives and personnel polices
Mentor less-experienced trainers in the development, revision and enhancement of training courses with respect to approach, medium, course content and delivery

Pharmacy Trainer / Shop Steward, Confidential,Falls Church, VA 7/94- 11/04

Provided appropriate, pharmacy systems training, technical support to make sure that applications and services delivered meet user and organizational requirements, in a clinical setting using computerized patient charts to train employees, monitor and maintain inventory controls; maintain pharmacy systems; prepare daily drug utilization reports; prepare 3rd party for transmittal

Performed duties of Pharmacist (rx order entry, patient education, chemo iv admixture, assist with clinical trials, drug intervention, disease management, and quality control)

Represented LOCAL 2 OPEIU in interaction with managers and labor workforce, including high-level grievances, arbitrations, joint task committees, informal discussions, and educational programs

Consulted with, and advised, managers and supervisors regarding contract interpretation, and steward relationships

Provided direction, supervision and training to shop stewards to ensure proper deployment of resources, and prompt and accurate responsiveness and consultation

Consulted with union leadership, as needed, regarding legal issues, grievances/arbitration settlements, and training

Consulted with union leadership, as needed, regarding labor relations, difficult labor relations’ situations, and precedent-setting decisions

Supported regional labor management partnership through collaboration with managers and union representatives, through presentations to employees, and through active participation on appropriate teams, committees and planning groups

Coordinated conflict resolutions between departmental managers and employees; held monthly team meeting, attended monthly and quarterly meeting with local union office, coordinate and facilitated joint labor/management workshops

Pharmacy Instructor (part-time), Confidential,Arlington, VA 9/00- 5/04

Designed and taught lessons in a clear, logical, and structured manner

Monitored student time on task, and avoided unnecessary interruptions

Compiled, computed, and maintained grades and attendance records for each student

Advised the students on an on-going basis of progress regarding grades and attendance

Worked with other staff members to implement school policies, regulations and procedures

Identified, advised, and provided remediation for students with educational or behavioral difficulties

Engaged in an active and comprehensive student retention program while recognizing potential dropouts, and providing support and/or referring students to appropriate staff members

Pharmacy Trainer / Coordinator, Confidential,Alexandria, VA 12/89-3/97

Worked with users to provide appropriate network services, technical training, technical support and needs analysis to make sure that applications and services delivered meet user and organizational requirements

Trained and developed staff; coordinated staffing; evaluated personnel; implemented wage incentives; directed and supervised technical personnel, handled 3rd party billing issues, handles customer related complaints, maintained liaison with corporate offices, represented employer at community fairs and school career day, coordinated store acquisition set-ups, developed modifications for training program

Assisted in maintaining and troubleshooting pharmacy network

I.V. Admixture Tech (prn), Confidential,Manassas, VA 6/00-3/03

Prepared intravenous solutions using aseptic technique for inpatient, ER, outpatient, and surgical use

Trained new employees as needed

Worked on upgrading pharmacy systems to current MediTech system

Prepared daily PIXIS reports for drug inventory

Made daily rounds to units

Advised medical staff on drug interactions and drug utilizations

EDUCATION

Chemistry / Business Administration

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