Objective

To obtain an employment opportunity with Confidential in Consulting Services where I can utilize my knowledge and problem solving skills to gain experience and enhance my abilities.

Education

High School Diploma Graduation Date: June 2007
Concentrations: 1. Keyboarding/Multimedia GPA: 2.8 (cumulative) 3.1(major)
Honors: Super Speller Award (2002-2003) National Honor Roll (2001-2002)
CompTIA A+ certification (Certified) Completed Date: April 2010

Confidential Junior Network Administrator
April 2010 to date

• Identifying and Installing Personal Computer Components -Installing and expanding memory
• Troubleshooting strategies for PCs -Troubleshooting portable PCs -Installing and configuring printers and scanners
• Managing Windows Operating Systems -Network cabling and protocols -Wireless networking
• Detecting and fighting malware -Ensuring physical security
• Provide support to users to support the installation, integration, and maintenance of desktops, portable computing devices, and peripherals.
• Installation, configuration and troubleshooting of workstation and laptop hardware, peripherals, operating systems, business software and third-party applications.
• Microsoft Windows Server and related components (MS Windows 2000/2003/2008)
• Extensive knowledge of Windows XP/Vista/7, Active Directory, Office 2003/2007, Outlook 2003/2007, Symantec/ McAfee Antivirus.
• Configured and performed maintenance on desktop computers, laptop computers, peripheral equipment, local and network printers.
• Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
• Provided routine desktop and systems maintenance, including backup and restore activities, updating patches and virus definitions, handling DNS and IP addresses, and hardware troubleshooting and repair.
• Research, diagnose and proactively manage problems with Windows-based desktop environments.
• Established alternative repair procedures to meet customer needs.
• Assisted hands-on account setups for new employees.
• Installed, configured, and troubleshoot all MS Office and related applications.
• Maintained systems to improve speed, reliability and efficiency of operation to the end user.
• Monitored built-in application performance pages and resolved issues through administration of Windows 2003
• Installation of Printers and scanners (Inkjet, Laser, All in one, Wireless & Network Printers)
• Creating users and assign group policies
• Installation and configuration of Switches and Routers

Volunteer work

Labor & Delivery Front Desk Volunteer in OB at Confidential Leesburg, VA
Provide Customer Service & guide customers with directions.

Relevant Work experience

Library Aide (2001-2002): help maintain and keep a record of inventory while fixing Computers, Laptops and Networks for classes.
Compeer (2004): setup, test, maintain a network of computers and run system diagnostics
Desktop Support (2005-2009): I have been doing desktop & hardware support for past 4 to 5 years for family, friends and small business corporations Installation, assistance, and troubleshooting of various printers, multifunction devices, scanners. Also, Have been troubleshooting, installing, configuring and fixing windows systems for the past several years on laptops and desktops at home and on friends machines helping fix both hardware and software issues. Experienced in Windows XP Professional/Vista/Windows 7, TCP/IP, DNS, Local Area Networking, Printer, Fax, and Scanner setup and troubleshooting.

Confidential 05/2006 - 01/2007
CSR
Dulles, VA

• Customer Service Representative (CSR) is responsible for processing and handling customer menu orders and concerns via the telephone.
• Explaining special offers and making suggestions helps customers to place the orders they want and get the most value from menu.

Confidential 12/2006 - Present
Patient Transporter
Leesburg, VA

• Provide safe, expedient, and efficient patient transports. We keep staff informed when we complete a transport and call the dispatcher for next assignment.
• Support nursing needs for patient observation.

Confidential 06/2011 - Present
Help Desk Technician
Washington, DC

• Experience installing USB and Dell Hardware.
• Experience troubleshooting Network Connectivity issues i.e. TCP/IP.
• Update the antivirus signature files and run full scans using Norton Antivirus on workstations.
• Flush Temp Directory and Run Disk cleanup.
• Maintain current hardware and software; recommend upgrades as appropriate; and, coordinate upgrade schedules with users to ensure timely and efficient installation.
• Maintain history records and related problem documentation. Keep staff members informed of resolution status and timeframe.
• Coordinate referrals for appropriate technical repairs, training, and resolution follow-up.
• Lift, move, install or relocate computer equipment to include monitors, printers, and other computerperipherals
• Plans the installation, configuration, maintenance, and troubleshooting telephones and printers as needed.
• Printer maintenance, configuration and troubleshooting
• Desktop Maintenance - Provide Desktop System Maintenance to perform workstation upgrades, new workstation setup/installations and/or replacement of workstations and peripherals, troubleshoot analyze, diagnose, and resolve workstation and peripheral.
• Computer installations/upgrades (profile migration, RAM installation, hard drive replacements, PC setup, etc

Relevant Skills

Operating Systems - Windows 95/98/2000 , XP, Vista, Win 7 & familiar with Linux
Browsers - Inter Explorer, Safari, Mozilla Firefox, Google Chrome & Netscape Programming and Database, Visual Basic.NET, ASP.NET, HTML, SQL, Microsoft Access, SAS, PHP
Microsoft Office - Access, Word, Excel, PowerPoint, Outlook, Project, Visio Data Integrating and Analyzing Software
Multimedia Industry - Macromedia Fireworks, Dreamweaver, Flash, Photoshop, Director, CSS, XML, JS
Languages - English, Urdu, Hindi, Arabic
U.S. Citizen