Specialist/Contract Administrator Resume Bloomfield CT - Hire IT People

Summary of qualifications

A talent for developing efficient work around procedures and coordinating daily schedules for support teams that boost productivity. Demonstrated skill in establishing rapport and building cooperative relationships. Thoroughly familiar with Customer Service, crisis management, analytical skill, problem solving, effective & strong written and verbal communication, time management, a quick learner with new databases, exceptional attention to detail, and excellent interpersonal skills. Technical skills include Word, WordPerfect, Excel, Outlook, Powerpoint, Lotus Notes, email/calendar management and correspondence, Internet research, and data entry.

Professional experience

12/2010-10/2011 Confidential Bloomfield, CT
Contract Senior Associate (Underwriting)
Identify and produce appropriate financial documents in partnership with Underwriting and Sales. (ASO, CMPs, PGs, SAR, LOIs, etc.)
Developed strategic relationships with internal business partners to facilitate customer contract negotiations and manage accounts.
Maintained accurate tracking of all documents requested, produced and received (proposals/RFP, presentations, and contracts)
Managed disclosure process to ensure that all are electronically mailed and supporting documentation is maintained in the legal file.
Audited accounts to determine compliance with specific mandates
Handled multiple products as well as national and/or highly complex accounts.
Maintained a proactive partnership with Legal and Sales to complete documents accurately and timely.
Solid overall understanding of legal language to maximize business partner relationships.
First point of contact from Sales and Pharmacy Underwriter to resolve issues

9/2008-3/2010 Confidential Hartford, CT
Onboarding Specialist/Contract Administrator Vendor Relations
Initiated contact to prospective vendors of various trades in order to create a mutual and beneficial relationship to service FMs client base with the utmost quality while increasing profit margin.
Updated vendor information in IWS to keep information consistent with what was on company web.
Processed all on-boarding Service Provider document in preparation for management signature.

Serve as point of contact for company certificates of insurance process and procedures.
Trained new team members on creating new vendor profiles and updating vendor insurance, rates, and contract information. Also trained for use of web-based program Salesforce.com for record keeping and running reports.
Trained new team members on vendor contract negotiation & administration.
Assisted with vendor training on FMs process and procedures via webinar sessions.

2006-09 Confidential South Windsor, CT
Mortgage Researcher
Report and track mortgage sales and history through data entry and Internet research
2007 Confidential Windsor, CT
Service Specialist-Death Benefit Contracts
Research databases to verify data and find missing information.
Processed variable and fixed liquidations on annuity contracts
Processed beneficiary changes, ownership changes, spousal continuations, due proofs of death, and death kits.
Liasoned with lawyers, attorneys, brokers, accountants, and police officials for inquiries into client information.
2004-2006 Confidential Hartford, CT
Customer Service Representative /Fulfillment Representative
Responsible for resolving customer complaints/grievances in a call center environment and promptly responding to inquiries.
Maintained mail subscriptions department with new and existing customers as well as followed policies and regulations for safeguarding customers private and confidential information.
Processed new and existing subscriptions for delivery service.
Used Excel spreadsheets to track and maintain customer information in database.
Processed vacation stops and new customer contracts for alternate publications (Wall Street Journal, New York Times, Barrons, Investors Business Daily, and USA Today).
Assisted telemarketing department with follow-up calls to new subscribers.
Assisted in running a high call volume call center.
Assisted in managing company store.
2002 Confidential East Hartford, CT
Data Entry Clerk/Proof Operator
Prepared client work for proof encoding operation and operated proof machine.
Balanced encoded work to ensure accuracy of work received from branch.
Verified out-of-balance transactions within bank proof work. Wrote correction forms and provided appropriate documentation to resolve unbalanced items, if required.

Education

AA Degree
Liberal Arts and Science

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Specialist/contract Administrator Resume

Bloomfield, CT

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