SUMMARY
Experienced Professional with over 15 years of experience in the planning, design, and implementation of Information Systems and Network Technologies. Excellent problem solver with strong “hands-on” technical knowledge and the ability to work well with diverse teams and individually. Proven lead for complex projects delivered on time and within expectations.
Summary of Qualifications
Platforms/Applications:Windows Server NT4-2012§Exchange 5.5–2010 § VMware VSphere/VCenter 4-5 § MS Lync§ BlackBerry BES 5.0.3 §IIS 7.5§Microsoft SQL 2005–2012§ SCCM §VeritasNetBackup& Backup Exec §TMG§ Citrix XenApp/XenServer§ MS VMM & Hyper-V § Unix/Linux §PowerShell§ MS Clustering §Enterprise Antivirus & Disk Encryption solutions§Quest ActiveRoles§SCOM Networking: Conversant in LAN, WAN, Wi-Fi, DNS, WINS, DHCP, TCP/IP, ISCSI, Fiber, Firewalls/IPS/IDS,
Hardware: Dell, HP, CISCO, IBM, SUN, CheckPoint, SonicWall, Barracuda Appliances, SOPHOS email appliances Professional Experience
Confidential,Chelmsford, MA 2011– Present
Senior Windows Administrator
Managea Single Forest Active Directory domain and all virtual and physical servers running the Windows server operating system as well as the design, and deployment of all new server deployments
Responsible for maintaining the organizations Exchange 2010, VMWare, VMM, Hypver-V, TMG, MS SQL, MS Lync, McAfee Security, SCOM, What’s Up Gold, WSUS, CheckPoint Security, QUEST ARS, and SOPHOS email security solutions.
Key Accomplishments and Contributions as the Senior Windows Administrator:
Upgraded Exchange 2010 to Exchange 2010 SP1 Rollup 3-v3 successfully Implemented BlackBerry Collaboration servers to offer Lync 2010 Enterprise IM capabilities on BB devices Evaluated in-house MDM solutions offered by Good Technologies, McAfee EMM, MobileIron&AirWatch Received multiple awards for solving complex problems that were causing significant issues within the organization and atcustomer sites Upgraded and re-deployed Quest ActiveRoles solution automating numerous manual tasks which resulted in a 30% decrease in helpdesk tickets Core member of the Microsoft LYNC Server TAP team Confidential,Billerica, MA 2009 - 2011
Lead Engineer and Systems Architect
Serves as the Lead Engineer and Systems Architect on a small Information Technology team; oversees all server infrastructure fromthe design phase, implementation, and administration of over 130 servers Deployed Trend OfficeScan to 700 systems throughout the company to replace 3 separate AV solutions Evaluated, purchased, & deployed Lumension’s Endpoint protection system throughout the Enterprise Managed over 100 servers in a mixed Windows and Linux environment and oversees all projects Facilitated innovative and effective training programs for helpdesk staff and mentors & motivates staff Responsible for managing software licenses and administering contracts for software and hardware Key Accomplishments and Contributions as the Lead Engineer and Systems Architect:
Designed a Citrix XenApp Farm of 60 virtual servers on XenServer using Citrix Provisioning service Implemented a corporate chat solution, required to be available 24x7–365 on RedHat Enterprise Designed, implemented, and deployed an Enterprise Helpdesk system, including an AD Self-Service solution which successfully reduced helpdesk requests by 40% and reduced costs Evaluated, designed, and implemented Uptime’s Software monitoring solution on RedHat Enterprise Server to monitor and maintain the server infrastructure and network Designed and built over 50 servers with Windows 2008, RedHat Enterprise, and Ubuntu Server Installed and configured VMWareESXi on eight physical servers and performed P2V conversions on over 40 servers for hardware consolidation and cost savings for the organization Designed and implemented Netbackup 7.0 with the DLO system to backup all production servers and laptops/desktops Confidential,Bedford, MA 2008 - 2009
Information Systems Security Manager
Managed the Information Systems operations of 13 locations throughout the US; responsible for system builds, security patching, vulnerability scanning, and implementing system standards on LAN and WAN Oversaw the corporate firewalls and implemented monitoring for the infrastructure using SolarWinds Managed the AD, Exchange server, Citrix Farm, MailMarshal email system, and other core business systems Documented the LAN & WAN infrastructure, including server configurations, switches, routers, & firewalls Reviewed and managed the corporate network across 13 sites, updating all CISCO routers to the latest IOS and updating the router configuration to increase security across the entire network Key Accomplishments and Contributions as the Information Systems Security Manager:
Implemented a Fortinet UTM firewall solution with SSL VPN, resulting in a savings of $400/ month Redesigned the corporate DMZ, ensuring optimal security was implemented and enforced Implemented Microsoft Hyper-V virtual servers to host servers at a Disaster Recovery location Redesigned the Active Directory; organized groups, computers, and users in a logical/secure fashion Installed and configured new CISCO ASA devices for end-to-end VPN tunnels for client communications Purchased, installed, and implemented Barracuda Web Filtering appliances for multiple locations Confidential,Cambridge, MA 2007 - 2008
Senior Systems Engineer
Managed, maintained, and implemented systems in all areas of the company Infrastructure and provided second level support to the Help Desk team, other infrastructure team members, and end users as needed Supported mission critical 24x7-365 Siebel/SQL servers, ensuring & maintaining optimal uptime & efficiency Managed a Nortel VPN system which provided access for remote employees and corporate VPN tunnels Key Accomplishments and Contributions as the Senior Systems Engineer at ViaCell:
Served as the Lead Engineer, responsible for an Active Directory and Exchange domain migration, utilizing the NetIQ product suite; completed the project successfully within a strict deadline Designed and built an HP Blade Center using IBM SAN storage with VMWare ESX, performing at over 25 P2V conversions which replaced outdated hardware and consolidate systems Built Citrix Presentation Server Farms to provide access to the most critical company applications for remote users and installed, monitored, and configured Citrix Secure Access Gateways with SSL VPN Configured network switches and rewired data center using best practices, configured UNIX systems for new electronic bank transaction processes for the AP group, and managed the domain migration projects Confidential,Lowell, MA 2005 - 2007
Senior Systems Engineer
Built an IBM Blade Center with VMWare ESX and EMC SAN to host over 40 production virtual servers Responsible for a managing and maintaining a large corporate network, consisting of a Windows 2003 domain, Exchange 2003 server, HP/CISCO switches, and CheckPoint firewalls Implemented Windows 2003 WSUS Server for client and server patches using GPO for patch management Key Accomplishments and Contributions as the Senior Systems Engineer at:
Designed, built, and configured corporate Citrix Servers with Citrix Secure Access Gateway Redesigned Active Directory to properly organize OUs/AD objects & implemented GPO’s as needed Lead an Exchange migration from 2000 clustered server running on SAN storage to a new standalone Exchange 2003 server while ensuring 100 percent uptime for users Built over 20 RedHat Enterprise Servers for the application development and support group Served as the Lead Engineer for a DataCenter move and migration of over 90 racks of servers and network devices, ensuring all systems were live and connected as expected Confidential,Salem, MA 2005
Senior Systems/Technology Administrator
Managed, maintained, and implemented a variety of Information Systems to update the LAN infrastructure Worked closely with IT staff to provide training & mentoring for IT teams and end users of new technologies Key Accomplishments and Contributions as the Senior Systems / Technology Administrator:
Implemented WebSense for Internet filtering and usage monitoring and installed and configured RSA Secure ID Authentication Server for VPN authentication using a CISCO PIX firewall Successfully upgraded Symantec Corporate AV from 7.x to 10.x for all Enterprise servers and laptops/desktops Confidential,Waltham, MA 2004 - 2005
Network Administrator
Managed the day-to-day operations of the LAN/WAN environment and provided support to 60 plus end-users working to resolve all help desk requests; utilized monitoring systems to provide uptime reports Key Accomplishments and Contributions as the Network Administrator for Metatomix:
Lead the migration from Exchange 2000 to Exchange 2003 and implemented dedicated OWA servers Implemented and documented a detailed process using Symantec Ghosts for desktop/laptop builds Confidential,Waltham, MA 2003 - 2004
Systems Administrator
Managed the operations of and supported a LAN with 100+ end users and 20+ Windows 2000/2003 servers Responsible for managing all aspects of end user support and building, managing, and maintaining various information systems on the LAN and WAN at multiple offices located throughout the United States of America Provided users with 24x7-365 on-call support; maintained a sense of urgency & exceptional customer service Developed, implemented, updated, & maintained various policies, procedures, and technical documentation Managed and maintained the corporate Firewall and VPN systems, running on SonicWall UTM appliances Key Accomplishments and Contributions as the Systems Administrator for Inverness Medical:
Built, engineered, and managed over 20 Windows 2000/2003 servers as the company grew in size Implemented McAfee Enterprise Corporate Antivirus Solutions across multiple United States sites Designed & maintained a Citrix Metaframe Server farm, incorporating Citrix CSG &Nfuse access Upgraded the outdated Paper Vision Enterprise Application to a new version, leveraging a Web Interface and increasing the efficiency of the Finance Group which allowed access for remote locations Confidential,Waltham, MA 2000 - 2003
Systems Administrator
Managed, engineered, monitored, and maintained various information systems on a LAN with 30+ Windows Servers and over 120 end users, ensuring the stability and streamlined the problem resolution process Built, implemented, managed, and maintained a Windows 2000 Active Directory domain, incorporating a Citrix farm used by ASP customers for in-house hosted databases in a 24x7 environment Secured, built, and maintained multiple FTP/SFTP sites using WSFTP server, Globalscape Server, and IIS server Managed hardware, software, ISP, and builder contractor/vendor relationships, resulting in a cost savings Key Accomplishments and Contributions as the Systems Administrator at Target Software:
Implemented Symantec Antivirus on LAN, providing a virus alert system and management servers Designed a Microsoft VPN/RAS server which provided secure and remote access for employees Managed the migration from Exchange 5.5 on an outdated network server to a new system Upgraded Checkpoint 4.x on Windows NT to Checkpoint NG on a Nokia appliance Confidential,Woburn, MA 1997 - 2000
Desktop Support Technician
Provided support, education, and training to end users for desktop hardware and software and worked closely with external customers/businesses using the company’s website system and order entry system
Assisted the network administrator on network upgrades, migrations, and various tasks as necessary
Maintained personal computers and peripheral equipment, identified issues, and provided solutions
Key Accomplishments and Contributions as the Desktop Support Technician at Bponline:
Built, upgraded, and installed desktop and laptop hardware and software per company standards
EDUCATION and TRAINING Bachelor of Science Degree in Information Technology and Computer Science
Additional Training and Certifications:
Red Hat Systems Administration Training
Citrix Presentation Server Training
Shell Scripting Training
UNIX Systems Administration Training
Microsoft Certified Professional
CompTIA Network+ Certified
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