SUMMARY:

• An Architect, Information Specialist, Infrastructure Engineer, Cyber Security Engineer, Sr. Systems Engineer, System Administrator, Systems Analyst, CM SME, or Management in Software Applications providing Development and Support of Security, Job Automation, Scheduling, SQL Expert, Service Order, Telecom Network/Inventory/Circuit/DSL, Data/System Migration, Audit, Billing, Financial and Cloud Based systems.
• Over 18 years in various IT roles to include areas as Telecommunications Order Entry, Equipment,, Facilities, Circuit Inventory, Billing, Wireless, DSL, Service Order, Access Lines, Government systems, Retail, Energy, Oil and Gas systems, Higher Education and Financial Banking Institutions.
• I’m adept at all of the SDLC to include designing, coding and testing Software Applications including Perl, Cshell, Bourne Korn and Bash Unix/Linux Shell Scripting, C/Pro *C, C++, and MicroFocus Cobol and XAI's such as eGate.
• Programming experience on a variety of environments and platforms including various brands of Unix (AIX, Solaris, Red Hat, Apache, HP - UX), VMWare. Windows, DOS, LDAP, NT, VMS, and MVS, Swift/Cloud Storage .
• Have solid software analysis, design and development with Client Server Development & Support, MVS OS, TSO/ISPF, JCL,VSAM, data migrations (mainframe to client server), SQL (with Cursors and stored procedures), Data mapping, interface applications, Chef/Puppet, SIEM Tools, Splunk, Arcsight, CA Siteminder, Tivoli/TWS, CA AutoSys, Workload Scheduler, CAWA/EEM/Views/Reports,HTML, XML, SVN (Subversion), Github, Docker, Elasticsearch, Logstash, Nagios, Thruk, ClearCase, ClearQuest, Plus/PeopleSoft/PeopleTools, Informix, Unify, ORACLE, PL/SQL Scripts, Forms and Views, ETL, Teradata, DataWarehousing, Confidential Datastage, Neteeza, SQL Server, Sybase, RSA Adaptive Authentication, PKI, development, migrations and software installation, implementation and all phases of testing, job automation, scheduling, archiving, data warehousing, and configuration management.
• Excellent interpersonal and technical skills. Currently working on ITIL Certification.

EXPERIENCE:

Confidential

Infrastructure Engineer/Linux Administrator/Dev Ops Engineer

Responsibilities:

• Responsible for all aspects of management, administration, and support of company's internal Linux/UNIX based Cloud Storage and infrastructure .
• Worked in Dev/Ops capacity. A ssisted other departments in engineering highly scalable solutions for new and existing services.
• Worked with local and remote DataCenters to provide diagnosis/troubleshooting and resolution of server issues.
• And implement/buildout/expand new DataCenters and servers remotely.
• Conducted system upgrades and patches for OS and Security updates/upgrades.
• Participated in designing innovative solutions to improve current procedures.
• Managed multiple projects with various priority levels and time lines from start to finish.
• Acted as escalation point for internal support departments in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions/server issue resolutions.
• Met deadlines for complex issues and new projects involving multiple teams.
• Attended daily staff meetings and weekly Sprint meetings for visiting critical issues needing assignment.
• Provided 24/7 rotating on call support.
• Develop and maintain accurate documentation for internal procedures and services to include system/network diagrams, process flows, system runbooks and troubleshooting guides.
• Provided training to new Colleagues on processes, procedures and troubleshooting issues .
• Continuously stayed abreast of new developments in supported operating systems to ensure consistent compatibility with established infrastructure.
• Proactively researched issues for outages and those impacting down times.
• A utomated the IPMI Configuration process for a node. Worked with SWIFT Cloud Storage Services and components, Linux, Chef/Puppet, exposure to Ansible, knowledge of Python.
• Worked with Docker, Github , Stash, Confluence, RabbitQueue, Load Balancing, Source Code Repository, Debuggers, PCI Security, Security Patches, OSPF and BGP, Kubernetes, Jenkins, N etwork management , products and protocols , and Bash and Korn Unix Shell Scripting, VMWare, Windows support for VM machines .
• Performed drive, chassis and RAID controller swaps and troubleshooting of Hardware components for over 20 DataCenters Nation and Worldwide.
• Worked with Unix Directory Services and PAM(Priviledged Access Management) .
• Also worked with LDAP, SSH, SSL, TLS, TCP/IP/UDP, SDN, SNMP, RESTAPI, Single Sign On, PKI methodologies, Wireshark, Solarwinds, Bootstrap, Unbutu, CentOs, Debian 7, and 8 OS, Red Hat Linux, and MAC OS .
• Utilized Windows RDS (Remote Desktop Services) for maintenance of servers.
• Worked JIRA, Wingspan, IMS and Service Now Trouble Tickets participating in Change Management processes .
• Utilized Cisco, APM(Application Performance Monitoring, SWIFT, ELK (Elasticsearch, Logstash, Kibana), Nagios, Thruk and other software to monitor cluster, node, drives activity and health.

Confidential

Cyber Security Engineer/Dev Ops Engineer

Responsibilities:

• Performed analysis, design, development, testing, implementation and Production S upport/Dev Ops of Cyber Security Applications.
• Serving as primary resource for the Perl/Unix, and Oracle components of an ADAPTS (Anomalous Database Access Tracking System) in-house built security and Database Activity monitoring system.
• This entailed researching, implementing, and supporting information security policies as they relate to SQL databases and Guardium server environments.
• Primary duties include leveraging in-depth technical knowledge to manage, architect, and enhance the database monitoring platform within commercial solutions.
• As well as internally developed management consoles.
• Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Requirements gathering from end users.
• Documentation of application design changes/upgrades. Test environment configuration for Unit, System, Integration, Performance and Stress Testing.
• Provides direct application administration, d aily health check for Guardium Infrastructure. alerts, system monitoring such as S-TAPs, troubleshooting, code analysis/reviews, report generation, integration with other tools, and controls management, also IP management related to Guardium.
• Deployment of Guardium Agents, maintain policies/processes, configure and maintain Guadium jobs and appliances. Participation in application life cycle management, from architecture, design and improve as well as requirements gathering and enhancement prioritization. Worked with Data Warehousing and BI systems. Worked with, Solaris, Linux, and Windows, and Oracle Database environments.
• Utilizing Perl, Bash and Korn Unix Shell scripting, Sed, AWK, and Oracle PL/SQL to include ODI in 10G/11G environments, and SQLPlus, SQL Loader, DataStage, ETL, OLAP, Kimball Methodology, XML/HTML, Cron, SNMP, SFTP, FTPS, HTTPS, LDAP, PKI, Encryption, Arcsight, Clarity, Hadoop, Siebel CRM, SIEM, CVE/CVSS, PCI-DSS, Agile 3's DIW tool.
• Gained Windows Active Directory and Windows Certificate training.
• Worked with SVN (Subversion) Change Management software. Attended Requirements/Design/ ITIL Agile meetings, assisted in development of Design, Migration and Test Plans with the Business Units, Guardium.
• Ensured Backup, Disaster Recovery /Failover processes are addressed and Risk Identification.
• Assisted in Web/GUI .NET sql troubleshooting.
• Performed Fault management, Alarm Correlation, Processing.
• Performed Change Management responsibilities working with SLAs, KPIs . Agile Processes and procedures were employed.
• Worked Trouble Tickets via a Remedy system and Sharepoint for addressing Guardium server ip maintenance such as move adds and changes for servers used by ADAPTS and system issues.
• Performed system enhancements to ADAPTS to send emails notifications to Operations Support Team and the Database Team working the issues of Compute Rating Failures.
• Added solutions to capture and resolve system errors in the system logs. Also added the functionality for reprocessing failed Sessions reports received from Confidential Guardium v. 9 appliances.
• Added the functionality to process Sessions audit reports in ADAPTS for event mismatch resolution.
• Architected Oracle PL/SQL enhancements to allow Sessions Data to be displayed to the system. Created Oracle tables, indexing, ETL , ERWIN, Data warehousing and performance functions.
• Exposure to ASP.NET applications. Utilized Confidential Guardium, Perl, Unix Shell scripting, Sed, AWK, Oracle PL/SQL to include ODI in 10G/11G environments, and SQLPlus, SQL Loader, Confidential DataStage, Datawarehousing, Load Validation, XML/HTML, Cron, SNMP, SFTP, FTPS, HTTPS, LDAP, PKI, Encryption, SIEM Tools, Splunk, Arcsight,SOC, Big Data, Patching, SEIM, Data Isolation (S-Gate), Sharepoint, Clarity, Hadoop, CVE/CVSS, Agile 3's DIW tool, Active Directory, Windows Certificates., Remedy.

Confidential

Sr. Systems Engineer/Dev Ops Engineer

Responsibilities:

• Performed analysis, design, development, testing, and implementation of application batch process scheduling components and management using the CA Autosys, CAWA/WCC/EEM/Dashboards/Views/Reports.
• Worked with config files and Failover methods.
• Worked with Autosys R4.5, R11.3 on Unix/Red Hat Linux/AIX/Solaris and Windows servers along with GUI to create and monitor automated job processes.
• Utilized the Autosys tool, to include the GUI, along with other tools such as PowerShell, Perl, Unix Korn shell/Bash shell scripting, AWK, Oracle 10G/RAC 11G, JBOSS, MS SQL, F5 Load Balancing, DNS, CA SiteMinder R.6, SSO, SAML, SFTP, FTPS, SNMP, SCP, SSH, LDAP, Arcsight, PCI-DSS, Clarity, Visio .
• Assist Tools Engineering with the administration of the Autosys 11.3 event processing software.
• Assisted Business units in analyzing existing batch processes and provided recommendations as to how these processes can be streamlined and operationalized.
• Requirements gathering from end users/system staff.
• Documentation of system migration design and updates.
• Worked on several conversion/migration processes from R4.5 to R11.3 to include Card Services CA NSM/JMO to Autosys R11.3 Migration/Conversion.
• Consisted of about 10,000 jobs.
• And NYCE Security Transmission project migration from Visual Cron to Autosys job conversion.
• Worked with Linux, Unix, and Windows Autosys environments.
• Attended Requirements/Design meetings, assisted in development of Design, Migration and Test Plans working with the Business Units and managing Vendor Consultants.
• Worked with several different business groups to include Card and Loan Servicing applications.
• Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Worked to setup Windows environments for testing and production deployment.
• Test environment configuration for Unit, System, Integration, Performance and Stress Testing.
• Provided Autosys and batch scheduling job automation expertise.
• Ensured Backup, DR(Disaster Recovery)/Failover processes are addressed and Risk Identification.
• Performed Fault management, Alarm Correlation, Processing.
• Performed data mapping and data modeling.
• Performed Change Management responsibilities associated with job implementations to include completing Change Form Requests for changes going into Production and tracking. Performed troubleshooting of issues arising from job implementations.
• Developed JMO to AE script for migrating jobs from JMO to AE.
• Developed and maintained accurate documentation for internal procedures and services to include system/network diagrams, process flows, system runbooks and troubleshooting guide.
• Created Autosys Training documentation to train Business Unit Staff. Performed production support, Change Management, ticket resolution for Trouble Tickets for Job Requests via BMC Remedy and HP Openview Trouble Ticket, and Service Now systems. Utilized ITIL, KPIs, SLAs. Worked with Clarity and FieldGlass HR Time Systems.
• Utilized Powershell for some job implementation products interfacing with Autosys executing on Windows 2003/2007 servers utilizing Tectia FTP software and SFG (Sterling File Gateway) & Sterling B2B Integrator for file transfer and EDI. Attended JAD Sessions.

Confidential

Software Developer/Dev Ops Engineer

Responsibilities:

• Performed development and support of an Airline Passenger Ticketing/Travel system.
• This included activations of new Airline partner on-boarding.
• Worked with operations and Activation teams to ensure timely and reliable activations of existing automated customer processes.
• This entailed providing architecting and engineering system additions and modifications, performing technical investigations, incident response, request fulfillment, and root cause analysis for such systems as: Flight Information Display System, Common Use System Equipment, Common Use Self Service Kiosks, Automated Passport Control Kiosks, Baggage Handling System, Baggage Image Wait Identification System.
• I coordinated with various team members and business stakeholders to investigate and resolve issues as they arose.
• I worked independently to resolve issues as well.
• I performed Incident Response Investigation and diagnotics and maintained record logs of incidents to identify and perform preventative measures in the future.
• This included working trouble tickets with escalation when required.
• I proactively monitored system performance and health and applied fixes as needed to system failures.
• Participated in all phases of the system development lifecycle as it relates to system additions and modifications.
• This included design, testing and modifying new systems, and assisting with deployments.
• Reports were produced on an as-needed basis for compliance, change management, systems monitoring, and intrusion analysis.
• Created formal documentation and diagrams for administration, operations, and maintenance.
• Worked with managers and leads to define business problems and configure software systems solutions.
• Requirements gathering from end users/system staff.
• Documentation of system and/or application design and updates Participated on cross-functional teams to implement improved business solutions/business processes based on strategic plans. Worked closely with development and support teams to perform installation, configuration, upgrades, and issue resolution.
• Develop and support SQL and Unix scripts for deploying, executing and monitoring our automated processes.
• Worked with business requirements, defining stable, efficient automated solutions.
• Analyzed, developed, tested and deployed solutions in state-of-the-art hosting environments.
• Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Performed data mapping, data modeling, data warehousing.
• Worked with processes and standards, analyzed and debugged run-time issues effectively and quickly, remaining calm and focused under pressure.
• Worked with Native Command system.
• Quickly grasped the high-level objectives of complex processes, while paying attention to the details.
• Excellent problem-solving skills, communicated clearly with a wide range of business experts, developers, and IT system owners.
• Worked with systems such as Pegasus, Smartflow and Command Center .
• Performing customer activations with AE Relinker and PSN Activator . Worked with SVN (Subversion) Change Management software.
• Utilized ITIL concepts. Designed, developed, tested a Command Center script to monitor errors generated by Command Center sending alerts to Production Support staff.
• Utilized Oracle PL/SQL creating tables, indexes, performance tuning of applications and queries .
• Utilized masking.
• Utilized Bash and Korn shell scripting on Solaris, Redhat Linux, TOAD, Oracle, SQLPlus, Oracle PL/SQL 10/11G, Forms, MySQL, MS SQL, OBIEE, BI Publisher, Siebel CRM. Datawarehousing, Datastage, Load Validation, ETL, OLAP, ERWIN, DB2, HTML/XML, SFTP, FTPS, HTTPS, RESTAPI, Tomcat, JBOSS, WebLogic, WebSphere, SNMP, Java Webserverlogs, Integration Server, WebMethods Broker, WebMethods Developer/Designer, My WebMethods Server, WebMethods Deployer, MS Project,SCP, NDM, SSH, Clarity.

Confidential

Sr. System Administrator/Infrastructure Engineer/Dev Ops Engineer

Responsibilities:

• Provided support for over 13 FI’s (Financial Institutions) within Confidential for Security Analysis and support.
• Provided 24X7 support of Global Middle-ware Security Operations.
• Provided trouble shooting and resolution of issues related to Intrusion Prevention, Security, Fraud, and Customer Authentication for Banking needs such as Online Banking, Phone apps, Account Access, Password Changes, and more. Worked with DNS, Zones, Unix/ Linux, WebLogic, Websphere, SFTP, SNMP, LDAP, PKI, Encryption, CVE/CVSS .
• Provided root cause analysis, test validations of issues, daily monitoring of logs for support to include On Call rotation.
• Performed research of issues to include system failures, software errors, data anomalies and system usage. Participated in Business reviews.
• Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Performed all phases of Testing. Test environment configuration for Unit, System, Integration, Performance and Stress Testing. In the process of learning Python.
• Created some Tech Designs and provided Design Reviews with Project Managers to determine new security functionality needs. Performed Administrative duties to include approving access to the Confidential Mutli-Factor Authentication Machine Tagging software (CMAMT) requests for different Role levels and access to the Back Office software. Worked with Change Management processes, SLAs, KPIs, Trouble Tickets till resolution achieved utilizing the Resolve and Service Now Trouble Ticket systems.
• Tracked issues with the security software systems until they were tested and implemented into Production. Provided resolution for issues coordinating/working with Project Managers, Upper level Management and other support groups such as Vendors (RSA), DBA’s and other Operations staff to provide Database, Webserver log information. Setup Windows environments for new software deployment and testing. Utilized ITIL c oncepts, Change Management processeses, KPIs, SLAs . Worked with DR (Disaster Recovery) processes. Performed some Project Management such as scheduling Design Reviews, Business Requirement reviews.
• Utilized Redhat Linux/Unix Shell Scripting, Perl, XML/HTML, LDAP, SFTP, FTPS, SSH, SCP, RESTAPI, NDM, Websphere, Java WebServerlogs, RSA Adaptive Authentication, WebLogic, WebSphere, SNMP,Java Webserverlogs, Integration Server, WebMethods Broker, WebMethods Developer/Designer, My WebMethods Server, WebMethods Deployer, SSO (Single Sign On), SOC, Security Patching, LoadRunner, Clarity, Trouble Ticket systems, MS Project.

Confidential

Sr. Systems Analyst III/Dev Ops Engineer

Responsibilities:

• Managed data, development, reporting and analysis for ongoing Tax Audits for Telecommunication Billing system utilizing Singl.eView, Oracle, PL/SQL,11/10G/8/6, Oracle E-Business, ODI, Oracle Reports, OBIEE, BI Publisher, Neteeza, SQL Loader, WinSQL, SQL Server, MS SQL/SSIS/SSRS, T-SQL, MySQL, Toad, Unix, Shell Scripting, ETL (Extract, Transform, Load), Informatica, OLAP, ERWIN, Cron, HTML/XML, SFTP, SNMP, Linux, Solaris, Autosys, CAWA, SSH, NDM, SCP, SFTP, FTPS, HTTPS, Clarity, Visio.
• In addition worked with data ana lysis for Line count, circuit, and other Telecom reports for use by Tax and Finance staff.
• Provided support and analysis of Data Migration efforts for current system to BI (Business Intelligence) Revenue Data Warehouse with TeraData.
• Performed data mapping and modeling. Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Test environment configuration for Unit, System, Integration, Performance and Stress Testing. Load Validations.
• Architects, coordinates and manages data/applications for multiple Tax Billing systems to ensure all customers are accurately taxed.
• Establishes system specifications and requirements for changes to audit/tax reporting systems.
• Works with Billing systems using Vertex. Develops programming scripts using Unix Korn Shell Scripts required to automate/implement or correct audit and/or Billing systems changes.
• Meets with IT and Database Management staff to ensure tax related scripts, and data is accurately identified/extracted, coded, installed and tested for the Billing Systems Audits.
• Utilized Oracle PL/SQL creating tables, indexes, performance tuning of applications and queries.
• Coordinates and manages Consultant/Vendors such as for 1099 PRO and Cognos Vendors to ensure timely reporting and implementation of tax related software loads and logic changes and/or training and documentation.
• Responsible for accuracy of customer Audit/Reseller/Exemptions/Line Counts profiling and ongoing maintenance.
• Partnered with IT Billing to ensure Tax related billing/data is functioning and represented as intended in Data Warehouse.
• Worked towards becoming a SME resource for Legal, Regulatory and Finance related inquiries.
• Provided support for a HelpLine/Email for 2011 1099 Customer Inquiries in Jan 2012.
• Attended Cognos Training sessions in lieu of Revenue Data Warehouse prospects of transforming Oracle manual reports to Cognos reporting tools.
• Developed Cognos reports. Provides Intranet Web Services support for any additional updates to the Finance/Tax Department Web site.
• Provided training documentation for new Tax Wizard system implementation partnering with XO University staff. Utilized ITIL concepts, Change Management processes, KPIs, and SLAs, MS Project.

Confidential

Software Engineer/Architect/Dev Ops Engineer

Responsibilities

• Performed project management to implement job scheduling automation of Operations Daily Batch Jobs for an ALIS(Access Line Information System) and Telecom Billing system running on an AIX Unix server.
• Developed in-house Job Scheduling/File Watch software for incoming files from MF to Unix servers, and other batch job scripts.
• Utilized Unix, Shell Scripting, Oracle, E-Business, PL/SQL, Oracle Reports, SQLPlus, SQL Loader, SQLTools, OLAP, TOAD, Awk, Cron, SFTP, SNMP, SSH, NDM, SCP, SFTP, FTPS, HTTPS, Syslog, TL1, EDI, Visio .
• Created Business and Tech designs, designed software, Unit testing and Integration Test Plan creation, training and support.
• Performed development and enhancements to Unix, Awk, and Oracle PL/SQL applications to achieve daily batch job scheduling automation.
• Uitlized Oracle PL/SQL creating tables, indexes, performance tuning of applications and queries.
• Provided support of applications troubleshooting issues, root/cause analysis post production implementation.
• Designed, developed and provided support for various ETL (Extract Transform Load) applications.
• Load validation. Performed extraction, loads, validation and verification of data. Performed test environment setup.
• Provided monitoring of daily batch production cycles, data, processes and research of issues to include system failures, data anomalies and system usage.
• Utilized ITIL concepts.
• Developed and maintained accurate documentation for internal procedures and services related to this project to include system/network diagrams, process flows, system runbooks and troubleshooting guide.