SKILLS:

Operating Systems: XP Professional, 2000 Professional , 2000 Server, 2003 Server, 2000 Advance Server, NT Server, Citrix Presentation server 4.5, NT Workstation, Windows 98, Windows XP, Exchange Server, and Proxy Server. BES server, Smartphone 2003, Windows CE, Palm OS.
Software: Bloomberg, Ms Office suite 2003 and 2007, Entourage, Active-synch, Internet Explorer 8, Firefox, Heat, Trackit, Montran, Systematics, Veritas Backup exec and Call pilot Desktop Messaging,
Computer Hardware: Installation and configuration of Network Printers, LAN cabling, Network Interface Cards and Drivers, Backup devices, Motherboards, Modems, Routers, Hubs, Switches, and Citrix Thinclients. Dell, IBM, HP, Compaq, both desktops as well as laptops
Other capabilities: Trade Floor/Market Data Support (Bloomberg, and Reuters), Blackberry server and device support, Managing User and Group Accounts, Trust Relationships, Group and Local Policies, Network File Systems, Troubleshooting, Ghost server, Data back-ups, Network Configuration, Audio Video conference configuration.

EDUCATION: Diploma, Network Engineering and Data Communications

WORK EXPERIENCE:

Confidential 7/2008-9/2009
Systems Administrator\Trade Floor support\Desktop Support\Personal technology shopper\Mac support
Windows 2003, 2008, and Print Server support. Blackberry Server configuration and maintenance. Mailbox creation and maintenance, Postini, AD support, Daily backup procedures using Symantec Backup Exec 10, DNS, and account migration.
Desktop support. End user support of 150+ users remotely, on the phone, and in person in 2000, Xp, environment using Microsoft Office Suite 2003, 2000 as well as 2007. VPN support and troubleshooting.
Domain Migration. Domain name change. Migrated desktops, user accounts, printers and reconfigured Log On scripts.
Team leader during the identification of malicious software, spyware etc on network, and its removal.
Disaster recovery, i.e. blue screens, system crashes, and data recovery.
Upgrading hardware, on Desktops and Laptops, and Blackberrys. Modems, memory, Motherboards, HDD, printers, etc.
Blackberry support; including disaster firmware crash recovery.
Ghosting of machines, both for backup purposes as well as work continuity.
Trading floor support; installation, end user support, and troubleshooting of Bloomberg, Reuters, and Redi in high pressure environment.
Print server maintenance and configuration.
Support of company inventory, software licensing, malicious software installs, and remote technology.
Customer Service; relating to users in a calm patient manner to facilitate communication, and identify issues that need attention regardless of how stressful the situationis.
Personal Technology shopper; staying on top of new personal technology trends for the company owners assuring that they are apprised of the latest in cell phones, laptops, and various gadgetry for home as well as business use.
Support of Etrali turrets, including line maintenance, configurations, and Jade management.
Mac OSX support.
Support of NICE recording application used to capture trader conversations, as well as IMauditor server for IM capturing.
Purchased Macbook Pro, and Blackberry Bold with personal funds so that I could support CEO.
Jack of all Trades. In a small boutique some jobs do not fall into anyone’s job description. I made sure they got done to promote work continuity.

Confidential 5/2008-7/2008
Desktop Support\Help Desk (Short term contract)
Windows 2003 Server, Blackberry Server, Exchange 2007, and Backup Server support.
Trade Floor End User Support. Installing, troubleshooting and maintenance of Bloomberg and Reuters.
Support of NICE recording application used to capture trader conversations.
Desktop support. End User support 700+ users remotely, on the phone, and in person in 2000, Xp, environment using Microsoft Office Suite 2003.
VPN support and troubleshooting.
Disaster recovery, i.e. blue screens, system crashes, and data recovery.
Blackberry support; including disaster firmware crash recovery.
Ghosting of machines, both for backup purposes as well as work continuity.
Printer configurations, both office copier and stand alone.
Server hardware support.Customer Service; relating to users in a calm patient manner to facilitate communication, and identify issues that need attention

Confidential 3/2008 – 5/2008
Trade Floor support/Desktop and Server support
Trading floor End User Support; installation and support of Bloomberg and Reuters.
Desktop support. End User Support 300+ users remotely, on the phone, and in person in 2000, Xp, environment using Microsoft Office Suite 2003.
VPN support and troubleshooting.
Disaster recovery, i.e. blue screens, system crashes, and data recovery.
Upgrading hardware, both on Desktops and Laptops. Modems, memory, HDD, printers, etc.
Blackberry support; including disaster firmware crash recovery.
Ghosting of machines, both for backup purposes as well as work continuity.
Printer configurations, both office copier and stand alone.
Server hardware support.
Support of company inventory, software licensing, malicious software installs, and remote technologies.
Customer Service; relating to users in a calm patient manner to facilitate communication, and identify issues that need attention.

Confidential 5/2007 – 3/2008
Desktop Support/Help Desk (short term two week contract extended to 10mos)
Desktop support. Support 600+ users remotely, on the phone, and in person in 2000, Xp, environment using Microsoft Office Suite 2003.
Migration to Citrix Presentation server, including application access, data, and printer migration. End user support; resetting sessions, killing processes, thin-client installation and configuration, and troubleshooting
VPN support and troubleshooting.
Team leader for data encryption on laptops to protect data in case of loss or theft.
Team leader during the identification of malicious software on network, and its removal.
Disaster recovery, i.e. blue screens, system crashes, and data recovery.
Upgrading hardware, both on Desktops and Laptops. Modems, memory, HDD, printers, etc.
Blackberry support; including disaster firmware crash recovery.
Ghosting of machines, both for backup purposes as well as work continuity.
Configuring Callpilot Desktop messaging and supporting application.
Trading floor end user support; installation and support of Bloomberg and Reuters.
Printer configurations, both office copier and stand alone.
Server hardware support.
Support of company inventory, software licensing, malicious software installs, and remote technology as well as SLAs using Trackit.
Customer Service; relating to users in a calm patient manner to facilitate communication, and identify issues that need attention.

Confidential 4/2007 – 5/2007
Desktop Support/Server Support (short term contract)
Server Support, AD, Printers, Backups, permissions, scripts, and other maintenance.
Desktop support. Support 500 users remotely, and in person in 2000, Xp, environment as well as Microsoft Office Suite 2003.
Disaster recovery, i.e. blue screens, system crashes, and data recovery.
Xp rollout using Ghost build which I created.
Upgrading hardware, both on Desktops and Laptops. Modems, memory, HDD, printers, etc.
Created back up images of critical machines to maintain productivity of critical users.
Data encryption of laptops to protect data in case of loss or theft.
Server maintenance, and data backup as well as restoration.
IP conflicts, DNS Issues, Proxy Issues, etc.
Blackberry support including hardware and firmware.
Printer configurations, both office copier and stand alone.
Log on access, password and profile configuration.
Customer Service; relating to users in a calm patient manner to facilitate communication, and identify issues that need attention.

Confidential USA 3/2004 – 4/2007
Desktop Support/Server Support (Full time position)
Server Support, AD, Printers, Backups, permissions, scripts, and other maintenance.
Desktop support. Supported 1000 users in 2000, NT, and Xp, environment as well as Microsoft Office Suite 2002.
20 user Trading floor support, Bloomberg, multi screen configurations etc.
1500 user support, 1000 over the phone, and remotely only.
Xp rollout using Ghost build which I created.
Data encryption on laptops to protect data in case of loss or theft.
Upgrading hardware, both on Desktops and Laptops. Modems, memory, HDD, printers, etc.
Memory Backups using VERITAS Backup Exec.
Created back up images of critical machines to maintain productivity of critical users.
Server maintenance in 2003, 2000, and Exchange environment.
Disaster recovery, i.e. blue screens, system crashes, and data recovery.
IP conflicts, DNS Issues, Proxy Issues, etc.
Printer configurations, both office copier and stand alone.
Learned Windows CE, and Palm configuration and maintenance on my own.
Audio Visual set up for conferences, meetings, etc.

Confidential 8/2003 – 3/2004
Various short term positions (Estee Lauder, Time Warner, Board of Ed, Irvington Housing Auth, 3c Logistics)
Xp rollout using company standard.
Upgrading hardware.
Memory Backups.
Ghosting of machines.
Installation and configuration of operating systems.

• Operating System Upgrades (XP, 2000)
• Upgrading and installing Outlook through-out Wide Area Network.
• Configuring Outlook to Exchange.
• Desktop Support.
• Hardware support.

Confidential 1/2002 -8/2003
Jr. Administrator/Desktop Support (Full time position)
Built and maintained Windows 2000 Server using Proxy, and hosting NT, 2000, and Win 9x workstations.
Install, and maintain network adapters for Internet, printer and file sharing.
Help with day-to-day user issues involving network security, passwords, creating and deleting user accounts. Configuring Outlook to Exchange, Word, and other help desk issues, either in person or via phone.

• Solve VPN, hardware and software problems over the phone.

Perform weekly backups. Upgraded hardware and software to meet needs.
Install Network printers.
Configure desktops for deployment.
User account creation, and support in Active Directory.

Confidential 1999 – 2002
Network Administrator/ Technical Support (Full time position)
Built and maintained Windows 2000 Server using Proxy, and hosting NT, and Win 9x workstations.
Installed, and maintained network adapters for Internet, printer and file sharing.
Helped with daily user issues involving network security, user accounts, passwords, Outlook, Word, and other help desk issues. Either in person or via cell-phone.
Performed weekly backups.

• Maintained network server and trained new employees.
• Solved hardware and software problems over the phone.
• Upgraded hardware and software.

Oversaw and managed 8-man crew during installation of office cubicles, work surfaces, electrical wiring, data wiring (RJ-45) and PC workstations.