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Systems Support Specialist Resume

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Philadelphia, PA

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Education

Bachelor of Arts in Telecommunications
Associate in Science in Information Sciences and Technology

Experience

Confidential, Philadelphia King of Prussia, PA
Data Analyst August 2012 - Present

  • Identify employers and technologist within the Philadelphia region to upload into Asana database
  • Extract employers information and technologist resumes from various job positing websites into Asana database

Confidential, Horsham, PA
Systems Support Specialist March 2012 - Present

  • Provide telephonic guidance to analyze and independently identify complex hardware and/or software problems with user's data, equipment, applications, processes, and operating systems
  • Provide application support for the NextGen application including install, configure, and troubleshoot
  • Integrate Mac OSX into Windows environment

Confidential, Wayne, PA
Help Desk Analyst - Contract January 2012 - March 2012

  • Assisted in the determination and resolution of problems in the areas of PC and laptop, hardware and software; AS/400 operations, business applications, and file server hardware and software
  • Provided telephonic guidance, assistance, and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by Information Technologies
  • Accepted calls on Service Desk/Telecom phone, email queue and walk up requests. Timely registration of all requests/incidents in call tracking tool, HPSD

Confidential, University Park, PA
College of Communications Computer Support Intern January 2008 - May 2008 andSummer 2009

  • Imaged computer labs housing Macintosh and Windows computer systems
  • Troubleshot computer lab printers for four computer labs
  • Created video tutorials using Camtasia for professors about using programs such as Nero 7 and blogs.psu.edu
  • Provided telephonic guidance to troubleshot computers and servers via remote connection
  • Installed operating systems and updates on faculty computer systems

Computer Skills

Operating Systems:
Windows 7, Windows Vista, Windows XP, Mac OSX, Unix
Software/Applications:
Microsoft Office Suite 2010, Microsoft Office Suite 2007, Microsoft Office Suite XP, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Lotus Notes, AS/400, Citrix, SQL 2008R2, AdmitMac, Visual Studio 2010, Mitel 3300
Hardware:
PC, Laptops, Apple iPad, Apple iPhone iOS, and WYSE Terminals
Languages:
C++, HTML, and Java

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