Network Operations Technician Resume Austin, TX - Hire IT People

Professional Objective

To obtain a position where proven customer service, communication, and problem-solving skills will allow me to make a significant contribution to the organization. I am seeking an opportunity to grow with a company and prove my worth as an invaluable asset.

Education

Major: Business Administration with scope of project management
Degree: Bachelor of Science
Major: Biology

Work History

03/07 - 08/11 Confidential, Austin, TX
Network Operations Technician Level II.

Provide 1st and 2nd tier support for clients such as; Monitoring for system stability, availability and performance.
Function as team lead on larger projects, providing technical services & support where needed.
Heavy interaction with client and service providers on a daily basis ensuring timely correction of network issues and meeting established SLA's.
Monitor company backbone network to ensure that entire Network is operating properly.
Prepare and disseminated analytical reports on Network utilization and availability.
Schedule and Project managed oversee dispatches for Megapath sites on a Global basis.
Perform training and mentoring duties for new hires.
Oversee team of 9 individuals.
Work Directly with Project Management and account management team with client discrepancies.

10/06 - 02/07 Confidential, Austin, TX
Recruiter

Perform Recruiting duties for future studies.
Perform screening duties to ensure that patients are fit for studies.
Maintain open communication for patients to ensure that all questions were met.
Maintain calendar for upcoming studies.
Responsible for developing scripts for upcoming studies.
Provide updates for current and upcoming studies.
Retrieve medical records and organize medical records numerically.
Recognize different types of medical records and purge according to date.

09/05 - 04/06 Confidential, Austin, TX
DSL Provisioning Expert

Develop detailed schedule for owner/operators
Participation in team meetings.
Successfully receive and complete all conversion orders with clear understanding of the team processes.
Maintain schedule for dispatches and installations.
Maintain customer communication to inform of updates and schedule changes.
Ensure orders do not slip into jeopardy status and comply with Telco's regulations within specified deliverable time frames and track order process flows for monitoring of SLA compliance.
Work trouble tickets for all regions to resolve provisioning issues.
Serve as escalation point for customers to assist in problem resolution.
Prepare and /or edit presentation and tables.
Serve as escalation point for customers to assist in problem resolution.
Responsible to track project changes and produce schedules as agreed with project manager.

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Network Operations Technician Resume

Austin, TX

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