TECHNICAL SKILLS:

PCAP, SIEM, PUP, DNS, Anti - virus, Penetration Testing, Hacking, Emulation, Foot Printing, Reconnaissance, Scanning Networks, System Hacking, Malware, Malware Threats, Sniffing, Social Engineering, DOS ( Denial Of Service ), DDOS ( Distributed Denial Of Service ), Session Hijacking, Hacking Webservers, Windows 7, Windows 10, Migrations, Hacking Web Applications, SQL Injection, Hacking Wireless Networks, Hacking Mobile Platforms, Evading IDS, Firewalls, and Honeypots, Cloud Computing, Cryptography, Viruses, Phishing, Ethical Hacking, IDS, IPS, Databases, Trojan Horse, DNS, ISP, Active Directory, Subnetting, Networking Concepts, Window XP - Windows 10, OS configuration, OS Security, Updating and Installing of Software and OS, DHCP, Linux, Windows Servers, Anti-virus, Firewalls configuration, Trouble Shooting Concepts, Network cable Types, Network Switches and Routers, CENT and CCNA courseware, Mobile devices Tablets and Phones, Mobile APPs, SQL Scripting, Standards of Networking and Computer Concepts, Computer Hardware and Software, WDS, MS Office, Backup Software, BlackBerry Enterprise Server, Power Shell, WSUS, Enterprise Anti-Virus Software, Terminal Services, RDP, VPN, DOS, Linux, Unix, Mac OS, Windows, Backups, Disaster Recovery, Data Migration, Hardware, Software, Scripts, LAN, WAN, Technical Support, Routers, Switches, CAD, VMWare, Virtualization Technologies, Team work, Team Building, Quality Assurance and Testing, Research and Development, Strong Customer Service and People Skills, Some C#, • AAA/RADIUS/TACACS, ACL, ARP, DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE 802.1d), VLAN (IEEE 802.1q), MAC Learning,WPA, WPA2, WPA3, EAP, LEAP,PEAP,OFDMA, MIMO, TWT, 1024-QAM, WMM, Beamforming technologies

PROFESSIONAL EXPERIENCE:

Wireless/Security Network Engineer

Confidential, Wake Forest, NC

Responsibilities:

• Work as TeamLead and help Tier I Tier II, Tier III networking engineers to help solve problems with the client’s network.
• Working with customers and educating them on latest security features of wireless products we use and the differences. (WEP,WPA, WPA2, WPA3)
• Monitor Network Operations Service request, Repair work, Alerts, and Alarms to ensure they are getting looked at in a timely manner.
• Developing methods of procedure and providing training for other installation professionals, Tier I, Tier II and Help Desk.
• Testing, Characterizing, and Troubleshooting issues and performance with the network.
• Create manuals and support documentation.
• Work with the customer explaining the different technologies in the wireless technologies and how they work like OFDMA, MIMO, TWT, 1024 - QAM, WMM, bands and Beamforming technologies.
• Configuring Cisco, switches, routers, and firewalls.
• Configuring switches, Router, and firewalls.
• Maintain 24/7 tech support for network infrastructure.
• Working with customers on improving, troubleshooting, and walking the customer through network issues remotely.
• Tracing, Quarantine, and identifying rogue devices and security violations on the network.
• Training new hires on policy, procedures, and mentoring them.
• Performing analysis of network security needs and contributes to the design, integration, and installation of hardware and software.
• Analyzing, troubleshooting and correcting network problems remotely and on-site.
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
• Identifying and defining system security requirements
• Ensure that the company knows as much as possible, as quickly as possible about security incidents
• Perform regular security monitoring to identify any possible intrusions.
• Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements
• Work with customers in designing and architecting their wireless networks and Security networks on site.
• After finalization of sale and before day 2 support begins having the system configured, setup and working to customer needs and expectations.
• Working with Sales to make sure Networking and Security goals and equipment ordered is correct and will perform the job. (POE, POE+, Firewalls, EAP, IPV6, IPV4, Wireless Mesh or cellular)
• Work with customer and their projects and being an expert in IEEE 802.11 protocol Standards (802.11a, 802.11b, 802.11g, 802.11n (Wi-Fi 4 41 ), 802.11h, 802.11i, 8, 8, 802.11ac ((Wave 1, Wave 2), 802.11ad, 802.11af, 8, 802.11ah, 802.11ai, 802.11aj, 802.11aq, 802.11ax (Wi-Fi 6), 802.11ay (Wave 1, Wave 2)), Cellular networks, satellite, PAN LAN, WAN and various forms of networking
• Using these technologies to secure customers networks Rogue networks, Wifi Pineapples, MAC spoofing, Wireless SSID Spoofing, and Piggybacking

Wireless Networking Engineer

Confidential, Raleigh, NC

Responsibilities:

• Work with Tier I and Tier II networking engineers to help solve problems with the client's network.
• Monitor Network Operations Service request, Repair work, Alerts, and Alarms to ensure they are getting looked at in a timely manner.
• Design and Planning of wireless infrastructure.
• Developing methods of procedure and providing training for other installation professionals, Tier I and Help Desk.
• Testing, Characterizing, and Troubleshooting issues and performance with the network.
• Configuring Cisco wireless devices, switches, routers, and firewalls.
• Maintain 24/7 tech support for network infrastructure.
• Tracing, Quarantine, and identifying rogue devices and security violations on the network.
• Working with customers on improving, troubleshooting, and walking the customer through a network issues remotely.

Data Center Technician

Confidential, Boydton, VA

Responsibilities:

• Leads other IT staff in Network projects and upgrades.
• Work with new technologies and state-of-the-art equipment supporting Confidential within an enterprise-class data center.
• Provide hands-on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions.
• Perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage.
• Monitor and control daily service ticket activity, customer calls and service levels.
• Resolve technical problems with hardware, software, and connectivity.
• (Fiber and Copper) Install/ upgrade/ replace server, device, or network components as needed.
• Windows Server OS Support (2003/2008/2012 ). Networking support (protocols, troubleshooting connectivity).
• Perform physical hardware audits.
• Perform hardware warranty/ RMA requests.
• Coordinate deliveries and transport requests.
• Perform physical material packaging and shipping.
• Perform miscellaneous warehouse related tasks.
• HP and Confidential Server Hardware support. Cisco, F5 and Juniper Network Hardware support.
• EMC SAN Hardware installation and support. RAID technology.
• Instrumental in Training and Support of all other Techs and New techs in Network Operations and Hardware.

Help Desk Analyst

Confidential, Cary, NC

Responsibilities:

• Troubleshooting of Windows XP, Windows 7, Windows 8, Windows 10, Linux, and Mainframes.
• Troubleshooting of Email configuration and support on MS office tools.
• VPN troubleshooting and Incident Management.
• Troubleshooting of Confidential Office products (Excel, Word, and PowerPoint, Etc.)
• Understanding of Network Concepts.
• Experience with AD (Active Directory).
• Independently resolve tickets within SLA Adheres to standard operating procedures/work instructions.
• To contribute research and data gathering as and when| e.g. opening operations in new jobs.
• To update information and run validation to keep it current| e.g. PMS.
• To understand the requirements of the customer from the process & application (Client employees| managers| HR).
• To put together data and slides from different sources for the whole function review with senior management.
• Responds to help desk calls, emails, or help tickets generated for desktop support in a timely manner.
• Installs, upgrades, and maintains local and remote server hardware and software.
• Setup, configure and maintain desktop and laptop computers for local and remote sites.
• Troubleshoots computer hardware and desktop software application problems for local and remote users.
• Troubleshoots mobile devices and software application problems for local and remote users.
• Troubleshoots printer, fax, or copier problems and notifies vendors when repairs are needed.
• Installs and configures a variety of software applications and creates standard installation routines.
• Assists with cleaning computer viruses, spam, server, and pc disk space, and other maintenance routines.
• Creates and maintains hardware and software installation documentation and keeps them current.
• Distributes service packs, patches, and migrations to all computers as required.
• Process new PC purchases and RMA’s for broken equipment.

Assembler

Confidential, Youngsville, NC

Responsibilities:

• Produces components for ductwork by assembling parts and subassemblies.
• Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
• Positions parts and subassemblies by using templates or reading measurements.
• Assembles components by examining connections for correct fit; fastening parts and subassemblies.
• Verifies specifications by measuring the completed component.
• Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
• Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Conserves resources by using equipment and supplies as needed to accomplish job results.
• Documents actions by completing production and quality forms.
• Contributes to team effort by accomplishing related results as needed.
• Assembler Skills and Qualifications:
• Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Manufacturing Quality, Mechanical Inspection Tools, Tooling, Safety Management, Quality Focus, Power Tools, Judgment, Decision Making
• Assist Customer, primarily at the Pro Services desk to include building relationships with the Pro customer, honoring the price guarantee, taking and following up on orders, following up on quotes, and arranging for product deliveries.
• Help customers with their inquiries and support them through their shopping experience.
• Promote customer Loyalty plan, extended protection/replacement plans where appropriate.
• Drive and usage forklift.
• Had to lift and move large, heavy, and bulky merchandise load vehicles.
• Used Tablet to scan, enter and input information into.
• Customer Service Associate Skills and Qualifications:
• Sales experience in building and maintenance, building and maintenance supply, construction, trades, or MRO (maintenance repair operations), identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• Understanding of building and maintenance
• Building and maintenance supply, construction, trades, or MRO (maintenance repair operations)
• Experience providing customer service, including identifying and resolving customer issues, assisting customers in locating a product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

Assistant General Manager

Confidential, Ieager, WV

Responsibilities:

• Serves customers by training staff; purchasing and displaying products.
• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
• Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on the sales floor.
• Promotes sales by demonstrating merchandise and products to customers.
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
• Maintains inventory by checking the merchandise to determine inventory levels; anticipating customer demand.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

General Construction Engineer

Confidential, Fort Polk, LA

Responsibilities:

• Ability to read, write, interoperate and usage of blueprints
• Understanding of building principles and the usage of these principles in building various structures.
• Ability to understand military operating procedures and the usage of them in the work environment.
• Ability to use heavy machinery (like a bulldozer, frontend loader).
• Usage of tools in the construction of structures.
• Working knowledge of electric power systems, networking systems, and telephone systems for installation in various structures.
• Have the ability to write or make reports, to be able to brief and debrief personal and higher-ups on situations and for performance.
• Able to work under stress and with little sleep to accomplish the task given upon to.
• Understanding of blue force tracker (RedHat Linux System to coordinate with various resources while in the field) and the ability to solve problems with it in the field.
• Understanding of radio waves and radio equipment, so you can use it to communicate in the field.
• Excellent map skills for the use in navigation and in the use of boundaries of work areas for construction of structures or patrol area.
• Usage of and handling of record keeping and storage of these records