SUMMARY:

To obtain a challenging position in the technology and communications industry where my skills will add Value to operations and improve organizational ability to exceed communal goals.

TECHNICAL SKILLS:

Operating Systems: Linux, SOLARIS 2.x, SUN OS 4.x, WINDOWS 2007, WINDOWS XP

Hardware: Windows Servers, SUN Servers: SPARCenter 2000, SPARCserver 490/690, Enterprise 3x00/4x00/5x00, Enterprise 220R/450 , StorEdge D1000/A5100/T1/T3, SunFire V240/V880, NetApps, Nexus 7000

Software: Open Stack (Indirectly), Salt, Secure Global Desktop (SGD), Solstice DiskSuite, FRAMEMAKER, INTERLEAF , OILSTOCK, GaleLite, COASTLINE, NETSCAPE, INTELINK, Mozilla , REMEDY Tracking System, SupportIT, Jira, Machine Shop, VM vSphere

PROFESSIONAL EXPERIENCE:

Confidential

Hardware Engineer

Responsibilities:

• Appling Server/VM Updates/Patches.
• Rebooting Servers as needed within Data Center/ Assisting with Rack and Stack.
• Assist with managing IAVAS.
• Setup, Enabled, Reset Windows 7 Firewalls (Servers and VMs).
• Created Server Accounts, Enabled Accounts, Resetting Server Passwords.
• Utilized NetBrain to view Cisco Switches applying updates/patches.

Confidential, Columbia, Maryland

System Administrator/Test Engineer

Responsibilities:

• Conducted periodic scans on various operating systems using Security Center to validate compliance with CS2 requirements.
• Reviewed DISA and Government configuration guidance and testing SCAP content on RHEL.
• Minimal experience Utilizing Ansible.
• Performed weekly VM backups. Some experience Building VMs.
• Perform System Administration support to the Security Assessment Tracking and Electronic Logging.
• Performed Internal Testing on Workflow Automation/Tool application servers.
• Performing tasks such as researching, installing, and validating software security patches for the operation system software, and other hosted software such as McAfee Virus Scan.
• Attach, Detach and resize volumes. Performing weekly and monthly server backups.
• Perform test evaluations for Certificate Management System Public Key Infrastructure Cryptologic Domain PKI.
• Conduct analysis to determine applicable test cases and the test execution strategy for the application.

Confidential, Columbia, Maryland

ISSO/Test Engineer

Responsibilities:

• Provided support to the customer organizations in maintaining the appropriate operational IA posture for systems, programs, or enclaves.
• Provided support to the Government on all matters (technical and otherwise) involving the security of the information system.
• Assisted in the development and execution of an enterprise level continuous monitoring program to minimize security risks and ensure compliance with that program on a routine basis.
• Guided the development and updating of the system security plan, as well as managing and controlling changes to the system and assessing the security impact of those changes.
• Provided support to plan, coordinate, and implement IT security programs and policies.
• Provided configuration management guidance for security - relevant information system software, hardware, and firmware.
• Perform test evaluations for Certificate Management System Public Key Infrastructure Cryptologic Domain PKI.
• Conduct analysis to determine applicable test cases and the test execution strategy for the application.

Confidential, Fort Meade, Maryland

Senior System Administrator/Test Engineer

Responsibilities:

• Working with Confidential in an admin capacity for their Linux RHEL/Centos & Windows systems work with security team to follow SSP/Xacta procedures for installs and decoms as well as testing all deployed system once install and updating test documents.
• Lead for deploying over 1000 (CASA customer) Linux workstations using kickstart. Deployed Printers and Monitors as well. Managed password rests and updates. Periodically assist with assigning IPs and moving workstations onto the correct Network VLAN.
• Maintain, deploy, implement, upgrade, monitor, diagnose, troubleshoot, and resolve complex issues for all project/lab IT hardware, software, and operating systems.
• Perform site surveys outlining requirements and planning for all infrastructure related tasks and operations.
• Collaborate with server engineering, desktop engineering, active directory, centrify, and software teams to ensure workstations remain online, operational and compliant with standards.
• Respond to all client help requests, incidents, assigned tasks, and projects in a timely manner while documenting all work within the Remedy/Service Now ticketing system and escalating issues through appropriate government and BAE Systems’ channels.
• Provide onsite desktop support and utilize remote desktop to test and troubleshoot machines located throughout the network and client sites.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Utilize technical knowledge of Linux/Centos workstation operating systems and Intel-based PC hardware, Microsoft Windows workstation operating systems, and Microsoft Office applications.
• Install, terminate, test/verify fiber-optic or CAT-5/6 copper cabling, and perform repairs when required.
• Maintain an active security clearance and polygraph at appropriate level required by position.
• Independently and diligently, maintain currency in education, technology, policy, procedure, services, and administrative access in order to provide expert troubleshooting, training to the client user population, & OPSEC guidance.

Confidential, Maryland

Senior System Administrator/ Remote Resolution Technician/QA Tester

Responsibilities:

• As a member of the Enterprise Management Center (EMC), support team, provided critical Unix and Windows System Administration. Responsible for 24/7 real-time critical server alerts. Provided Tier 2 solutions for network and data flow security and integrity, monitoring and reporting associated with reliability of the mission capability systems, services and applications.
• Server Services Support System Administrator who provided exclusive Gold customer support for real-time critical National Security Operations Center (NSOC) and NSA/CSS Threat Operations Center (NTOC) world-wide mission. Provided UNIX and Windows expertise focused on the engineering, installation, operations, and sustainment of world-wide and multiple classification networks for NSANet, Sipernet, and Nipernet.
• Restoring user accounts, mailboxes, emails, and data files through Veritas Netbackup Utility.
• Increasing user mailboxes and/or reconnecting user mailbox, and awarded permissions when needed to shared folders or servers.
• Creating Distributed File System (DFS) links for users to newly created shared folders as requested.
• Answers incoming calls for account(s) and respond to and resolve complex customer inquiries.
• Assists customers in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware issues.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
• Provides remote system administration support, system maintenance, and operation of Windows workstations.
• Troubleshoots problems and applies resolutions remotely.
• Resolves desktop problems and service requests such as software installs remotely using tools such as Remote Desktop Connection, Active Directory, etc.
• Supported the planning, coordinating, and executing verification, validation and testing of the Service Now ticketing system.
• Evaluated user interfaces against functional standards verifying Service Now ticket tracking system’s accessibility.

Confidential, Annapolis Junction, Maryland

System Technician- Sr. Associate

Responsibilities:

• Enters detailed commands on data storage equipment, while performing routine troubleshooting to diagnose system problems; document system events to ensure continuous functionality.
• Installs, tests, upgrades and configures routine files and services to enhance system performance while maintaining security guidelines.
• Researches data storage equipment to detect faulty output or machine stoppage. Tests, evaluates, and resolves problems and system outages issues to maintain optimum performance.
• Maintains, resolves and issues technical support of back-up servers and storage devices.
• Maintain inventory control process to effectively monitor, track and determine business unit needs using Remedy inventory database systems.
• Coordinate the logistics of technology requirements and setups during project installations.
• Procured, received, documented and tracked inventory of all computer and telecommunication equipment.

Confidential

System Administrator

Responsibilities:

• Perform problem determination, analyze system performance and mange system backup and recovery.
• Resolve customer problems and questions via e-mail, telephone, and Remedy.
• Worked with Network Team in providing network security, vulnerability assessment, troubleshooting for network architectures on large scale WAN.
• Operated network equipment, including Network Control Console and Network Control Software.
• Monitored network for traffic and other performance-related statistics and advised network analysts of existing or potential problems.
• Created, added, deleted and modified user accounts for Windows 2003 and 2008 Active Directory.
• Ensured malfunctioning network devices were repaired or replaced.
• Install, wire, move and modify telecommunications according to the job order specifications.

Confidential

Manager

Responsibilities:

• Helped to install newly-acquired computers.
• Installed computers running Windows XP in each unit.
• Installed wiring within the homes.
• Maintained machines running Windows XP.
• Responsible for staff recruitment, training and development, hiring and termination procedures.
• Monitored and maintained client’s records.

Confidential

System Administrator

Responsibilities:

• Install, wire, move and modify telecommunications according to the job order specifications.
• Assist users in accessing and using Information Technology systems.
• Assist with managing the daily activities of configuration/operation of Information Technology.