Support Technician Resume

PROFILE

Well rounded IT professional with over 20 years of experience providing technical and creative support for a Central Ohio public relations firm, and over six months experience as an independent contractor. Experienced with being asked to do the impossible with little or no budget, and a willingness to learn whatever it takes to get the job done.

CERTIFICATIONS

LPIC-1
CompTIA Linux+
CompTIA Network+
CompTIA A+
CompTIA i-Net+
Sun Certified Programmer for the Java2 Platform

SELECTED SKILlS AND ABILITIES

Linux Administration
Windows Administration
Troubleshooting and technical support
Networking
Security Testing
Samba and VPN
OpenEMR and OpenVista
Web and graphic design (Photoshop, GIMP, HTML, CSS)
Programming (Perl, Python, Pascal/Lazarus, Bash)
Videography and Video editing (Adobe Premiere, Kdenlive)
Photography
Desktop Publishing (Adobe InDesign, PageMaker)
Writing

CAREER EXPERIENCE

Consultant
Confidential February 2012-present

Created Confidential in February of 2012 to offer affordable IT solutions to small and mid-size businesses current clients include midsize home health care and nursing homes, public relations firms, and small retail companies.

Specialize in building Linux file servers, VPNs and remote backup servers that can be part of a HIPAA compliant environment, and provide administration and support

Provide personal technical support, repair and maintenance for Windows and Linux clients

Provide data recovery and encryption services for laptops, desktops and servers

Designed websites and marketing materials

Provide videography and video editing services

Creative/IT Director
Confidential March 1992-April 2012

Served in a dual role as IT and Creative Director for this Columbus based, public relations firm which represented clients such as Coca-Cola, Marathon, White Castle, OhioHealth, and many other national clients

Provided IT support for Windows and Linux Clients

Encouraged the move to Linux solutions for both networking and video editing

Setup VPN, Samba file servers servers and remote desktop applications to support road warriors, allow for remote administration and distribute videos to clients

Helped design and test the technical aspects of media centers for NRC regulated clients

Shot, edited and produced numerous video presentations and documentaries of mock disasters

Created the Company Website in 1993, provided maintenance and updates

OTHER EXPERIENCE

Support Technician
Confidential August 2012

Worked on a team responsible for the rollout of Windows 7 Clients at AEP's Downtown Columbus headquarters

Responsible for deactivating and removing existing systems, installing new systems, ensuring network connectivity and imaging drives

Deployment Technician
Confidential July 2012

Worked on a team responsible for the rollout of thin clients at JP Morgan Chase's Polaris campus

Responsible for deactivating and removing existing system and installing and configuring thin client

EDUCATION

B.S., Political Science.

ACTIVITIES

Photography
Writing
Computer history
Univac I Simulator

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