CAREER SUMMARY:

I am a highly motivated, well-organized Information Systems professional with many years of experiences in a broad set of business environments. I have planned, implemented and managed the development, testing, release and post-release support for highly complex information systems including international data centers, commercial software produced in 32 languages across 24 platforms, and nationally distributed integrated systems. I have also served as an instructor for leading-edge technology courses and designed course materials for presentation at accredited colleges and technical universities for the general public, technical and customer support groups, and consulting engineers.

SUMMARY OF PROFESSIONAL EXPERIENCE:

Knowledge, Skills and Abilities: Network Design, Installation & Management - 20 years LAN/WAN/Internet systems & network administration Process and Technical Documentation - 14 years IT/Business process analysis and technical documentation Software Release Management - 13 years managing software releases nationwide & internationally Software Development - 9 years packaging, scripting, GUI install systems design, and deployment scripting Team Management - 6 years progressive team leadership and 2 years department management IT Project Management - 6 years managing software development and systems release projects Configuration Management - 3 years managing Software/Hardware CM for high-availability systems Business and Professional Instruction - 3 years course design and technical instruction Continuing Education Instruction - 2 years Community College instruction IT Operations Management - 2 years managing IT operations Disaster Recovery & Business Continuity Planning - 2 years planning and implementing DR/CR planning

Education:

• Master of Science, Information Technology, 2009
• Master's Certificate, Information Systems Management, 2009
• GPA: 4.0 of 4.0

• Bachelor of Arts, Biology, 1989

Certifications, Honors and Awards:

• Phi Kappa Phi Honor Society, Confidential
• 2008-2009 Outstanding Graduate Student of the Year, Confidential
• TRW Excellence Award, 1998
• Madison Who's Who Among Executives and Professionals, 2006
• Certified Adult Literacy Tutor, Confidential
• Novell Certified NetWare Engineer (CNE, CNE-3, CNE-5)
• Novell Certified NetWare Administrator (CNA-3, CNA-4, CNA-5)
• Who's Who Worldwide Among Global Business Leaders, 1993

Corporate Volunteer Appreciation Award, Confidential, 1993

Publications:

• Oracle9i Application Server Installation Guide, Release 2 (9.0.2), 2002 (contributor)
• Oracle9i Application Server Migration Guide, Release 1.0.2, 2000 (contributor)
• Analysis of Damage Associated with Hurricane Hugo, Kinko's Press, 1990 (contributor)
• Natural Hazards Assessment of North Carolina, Kinko's Press, 1990 (contributor)

CAREER EXPERIENCE:

2008 - 2009 Confidential (Raleigh, NC)
Manager of Operations Engineering:
Responsible for revenue-generating customer requests for software changes to SaaS-modeled Human Resources Management applications, management of software release projects for maintenance releases to applications, and infrastructure design and improvement projects to implement new strategic business technologies.

• Managed team of 11 Operations Engineers located in Raleigh, NC and London, UK, including hiring, promoting, coaching, mentoring, and evaluating individual performance.
• Reorganized team operations to reduce turnaround times on daily tasks and streamline processes.
• Updated disaster recovery and business continuity plans to utilize new data center in Raleigh, NC, as warm-site backup to primary production sites.
• Planned and implemented the construction of a new live data center in London, UK.
• Consolidated release schedules for multiple development projects into simpler and more streamlined release cycles that reduced manpower needs and scheduled downtime by nearly 30%.
• Produced project plans for major software releases to coordinate activities across several departments in the company before, during and after the scheduled release weekend.
• Managed communications between internal and external customers and operations engineers to ensure timely information exchange.

2007 - 2008 Confidential (Research Triangle Park, NC)
Contractor to Confidential, later hired as full-time employee. Responsible for the management of time-sensitive, security-enabled web site content projects to be packaged, tested and released to the Fidelity.com commercial, retail and retail websites. Provided project management, software configuration management, and source control management using Rational ClearCase and Mercury IT Governance application suites.

Confidential, Senior Systems Engineer / FWTG Site Manager:

• Created new documentation to cover changes in process that helped streamline turnaround time and deliver higher quality results.
• Designed a training program to integrate the Release Engineering department into Site Management operations.
• Conducted training courses in Boston, MA, and Merrimac, NH for a team of 12 release engineers to bring them on board with Site Management operations.

Confidential, Senior Systems Engineer / Fidelity eBusiness Site Manager:

• Created new Site Management Wiki site for consolidation of team and project schedules, after-hours call duty rotation, SLAs and team information to provide a single source of information for business units and team members. Demonstrated its effective use as a management tool to Executive Management.
• Created new training materials and led seminars for development teams to ensure release management workflow integrity and code quality met uniform high standards.
• Managed the scheduling of daily tasks, including after-hours rotation shifts, and the execution of high-risk, high profile installation projects from QA through final release onto the commercial, retail, institutional and voice-content websites.
• Served as primary point of contact for the department for developers, project managers, QA testers and business leaders to ensure the smooth, efficient operation of software development and deployment projects.
• Consolidated all extant procedures into a new Site Management Manual to be used by the entire department.
• Volunteer Floor Safety Warden, trained in corporate environment safety, First Aid and CPR/AED.

2006 - 2007 Confidential (Durham, NC)
Configuration Manager:
Independent contractor responsible for the configuration, release and deployment management of major database migration and systems upgrade for the North Carolina Community College System's Datatel Colleague program from Release 17 to Release 18, including customized programs unique to the North Carolina system implementation. Contract ended with the successful deployment of the new software system across the state through a phased implementation.

• Created the End-to-End Software Configuration Management Plan for the project to include data migration from project initiation through final deployment at the colleges.
• Trained new developers on process control to ensure proper procedures are followed and guarantee code integrity and quality.
• Managed daily process control of Configuration Items using Merant Tracker and external auditing tools.
• Documented status changes for project reporting and facilitated code transfers between the Testing Group and Developers.

2000 - 2006 Confidential (Redwood City, CA, and Raleigh, NC)
Senior Member of Technology Group, Oracle Server Technologies Group:
Responsible for the design, development, testing and support of new releases of Oracle products for Windows, Solaris and Linux operating systems as an extension of my work on the Oracle Application Server team. Worked with Product Managers, Release Managers and Project Leads to ensure quality components were provided in a timely manner, consolidated all contributed product components and integrated them into a coherent installable product.

Major Product Releases, Projects and Roles:

• Oracle Voicemail & Fax Services, ver. 10.1.2.4.0, Project Lead, Install & Configuration Development Engineer
• Oracle Content Database (ContentDB) ver. 10.1.3, Senior Software Engineer
• Oracle Collaboration Suite (OCS) release ver. 10.1.2.2.0, 10.1.3, Senior Software Engineer

Senior Member of Technology Group, Oracle Application Server:
Responsible for the development, testing, documentation, QA support and post-release tier-3 support of the Oracle Application Server product line for Windows, Solaris and Linux as primary release outlets, plus 19 other platforms as required. Also volunteered as an instructor for Oracle Support to conduct courses for each release of the OracleAS product to familiarize customer support departments with the new release. Worked with Product Managers to design new installation methodologies and source control policies and improve the software release process.

Major Product Releases, Projects and Roles:

• Oracle Internet Application Server ver. 1.0.2x - 10.1.2x, Senior Software Engineer
• Oracle Developer Suite ver. 1.0.2.2x - 10g, Software Engineer
• Windows System Files installer for Windows NT 4.0 Server, Software Developer
• Oracle Universal Installer and InstallShield Multi-Platform Analysis, Software Systems Analyst
• Oracle University Customer Support Course Series, Oracle Application Server, Course Designer & Instructor

1996 - 1999 Confidential (St. Louis, MO, and Raleigh, NC)
Senior Information Systems Specialist:
Contracted to the United States Postal Service to provide service and support for various Information Systems projects with national distributions to over 20,000 servers and over one million client machines nationwide. Served as project lead for several applications from development through testing and deployment phases. Additional Team Management duties assigned by Postal Service Management include coordination of multiple project efforts with a team of six contractors, scheduling new projects with team members, serving as team leader in absence of Postal Manager and attending strategic and managerial-level meetings as representative of Postal Manager.

Security Clearance: United States Government Sensitive/Secret Computer Systems

Major projects included:

• Design and implementation of server, workstation and software configuration standards for Corporate Call Center sites located in Phoenix, AZ, Denver, CO, and Tampa, FL, to facilitate efficient package deployment through unattended and remote installation procedures as well as minimize end user impact during upgrades.
• Design and installation of NT Web Servers and Sun UNIX Database Servers for a new web-based Human Resources Department application at the Minneapolis, MN, data center. Managed installation schedule, coordinated installation team efforts, and resolved technical issues as needed. Documented server and network configuration and physical installation information for transfer to local site technology support staff.
• Installation of Comprehensive Business Recovery software at Minneapolis, MN, Raleigh, NC, San Mateo, CA, St. Louis, MO, Wilkes-Barre, PA, and Memphis, TN. Designed standardized integration plan for sites to share information and provide mutual support in the event of a disaster.
• Nationwide installation and deployment of Microsoft Systems Management Servers for remote LAN management and unattended software distribution and installation.
• Migration of IS Service Center from St. Louis, MO, to Raleigh, NC. Facilitated the integration of new team members and provided orientation and mentoring for new hires.
• Packaging, Testing, and Deployment of numerous Postal applications nationwide to 85 District and 15 Area offices, as well as over 100,000 local sites.
• Designed, created, and documented standardized code templates for InstallShield 5.1, Wise and SMS Installer, and authored a complete instruction manual to assist new employees and novice users in the creation of standard packages for distribution to field sites nationwide.

Awarded the 1998 TRW Excellence Award for Outstanding Leadership and Customer Satisfaction.

1995 - 1996 Confidential (Burlington, NC)
Systems Administrator:
Managed the daily support of Novell networks installed at manufacturing plants in Burlington and Graham, database administration for Fourth Shift MSS manufacturing software, development of new reporting and database interface programs using Crystal Reports, Microsoft Access 2.0 and ODBC links to the main database, and development and implementation of new technologies to improve the manufacturing processes. Engineered custom-ordered production templates on demand for use in critical plant operations using AutoCAD.

Successfully completed projects include:

• Developing, implementing, installing and managing automatic data collection systems with inter-city links to both production facilities and wireless RF barcoding equipment for floor supervisors and inventory managers.
• Created a new, comprehensive training program for end users. This program included self-paced CBT courses and personal development programs such as Steven Covey's "Seven Habits of Highly Effective People."
• Installed and upgraded Novell NetWare file servers at both plants with minimal impact to users while significantly expanding business computing capabilities.
• Managing the development and installation of production reporting programs for plant managers.
• Installed Citrix systems to provide remote access to corporate data and applications.
• Designed and implemented an inventory system for computers and office systems.
• Created Standard Operating Procedures for daily operations and Disaster Recovery/Business Continuity plans.
• Created full documentation of network systems and network/telecommunications wiring diagrams.

1994 - 1995 Confidential (Haw River, NC)
Confidential (Jamestown, NC)
Instructor / Lecturer:
Conducted classes on computerized maintenance management, understanding computer basics, and current computer technology. Instructed students on basic skills necessary to make informed decisions on purchasing and maintaining business systems as well as using office systems and associated software.

1994 - 1995 DP Confidential (Greensboro, NC)
Senior LAN / Hardware Administrator:
As a key member in the designing, planning, and implementation of the WAN and migration of our corporate database to a Client-Server platform, I managed all network systems company-wide with a team of personally trained assistants in Milwaukee, WI, Fresno, CA, Parsipanny, NJ, and Clearwater, FL. Managed leased equipment and implemented LAN inventory measures and record keeping to track leased equipment versus capital inventory. Initiated improvements to LANs, hardware, and software including support for AS/400 databases and remote service centers.

1992 - 1994 Confidential (Reidsville, NC, Burlington, NC, and Columbia, SC)
LAN / Telecommunications Administrator:
Managed the contracted programming and technical outsourcing services, and administered office automation systems for the Piedmont Triad regional offices. Designed and installed LANs at branch offices and remote sites in Virginia, North Carolina, and South Carolina. Installed and supported specialized, high-risk LANs at hazardous-environment field sites and assisted in data collection from these sites for the Site Remediation Division.

Successfully completed projects include:

• Installation of T-1 WAN/Telecommunications systems at main facilities in Burlington and Reidsville, NC.
• Installation of project management software systems at the Burlington, NC facility to manage Superfund remediation sites nationwide.
• Installation of new Iwatsu DSU/KSU phone & voice mail systems at Reidsville, NC.
• Upgrade of AT&T Meridian PBX system at the Burlington, NC, facility.
• Expansion and upgrade of existing LAN systems at Reidsville & Burlington, NC, and Columbia, SC.
• Implemented a new corporate help desk, with Remedy software suite to manage trouble calls company-wide.
• Developed a comprehensive training program, including CBT programs and classroom instruction, for employees.
• Managed the development and implementation of waste management software upgrades for Reidsville, NC, facility.
• Produced an assessment of hazards facing the Reidsville, NC, plant resulting in recommendations to executive management for a comprehensive disaster recovery plan.
• Installed specialized, hazardous-environment LANs at Superfund remediation sites located in Richmond, VA, and Greer, Pinewood, and Roebuck, SC.

1990 - 1992 Confidential (Greensboro, NC)
Computer Operations & Network Administrator:
Maintained essential computer operations on Siemens C-40 mainframe including technical support and after-hours operations. Installed and managed Novell NetWare file servers and networks at main plant operations complex, with dial-up links to remote branch offices in West Virginia and headquarters in Germany.

1988 - 1991 Confidential (Greensboro, NC)
Computer Lab Consultant:
Successfully implemented the first virus control program at the University to protect faculty, staff, and student data and network systems. Installed new hardware and software in the computer labs and classrooms for student use. Responsible for multiple areas of Systems Operations Management including printers, student instruction, problem reporting and troubleshooting, and network monitoring. Assisted instructors and students during classroom lecture and laboratory exercises with workstation, server, LAN and printer problems.

CONTINUING EDUCATION:

Managing Change & Transition for Managers, Fidelity Investments, 2008 Datatel Release 18: Computed Column Programming, Confidential, 2006 Datatel Release 18: Managing Colleague Release 18, Datatel, Inc., 2006 Foundations of ITIL, Oracle University, 2006

Java Development with Oracle JDeveloper, Confidential, Reston, VA, 2005
Java Programming, Confidential, 2005
Perl Programming, Confidential, 2005
Secure Coding Practices, Confidential, 2004
Fundamentals of Source Control Using Clearcase, Confidential, 2001

USPS LAN System Administrator II: Using Novell ManageWise and Confidential, Raleigh, NC, 1999

TRW Technical Interviewer Training, Raleigh, NC, 1999
Novell NetWare 4.11 to 5 Update, Raleigh, NC, 1999
Novell NetWare 4.11 Advanced Administration, Raleigh, NC, 1998
Microsoft Systems Management Server 1.2 Administration, Raleigh, NC 1997
InstallShield 5.0 Development and Programming, Raleigh, NC, 1997
Oracle Server Database Administration and Networking, Raleigh, 1997
Oracle Server for Developers, Raleigh, 1997
Microsoft TCP/IP For Windows NT, Raleigh, 1997
Microsoft Windows 95 Troubleshooting and Administration, Raleigh, 1997

InstallShield 3.0 Development and Programming, Raleigh, NC, 1997

LAN System Administration, Confidential, Raleigh, NC, 1996
Novell NetWare Engineering and Administration, Wilmington, NC, 1996
Effective Project Management, Greensboro, NC, 1996
Fourth Shift MSS Seminar Series, Washington, DC, 1995 and Los Angeles, CA, 1996
Microsoft Office Professional 4.3 Installation and Administration, 1996
Novell NetWare 3.1x to 4.1x Migration, Atlanta, GA 1995

Microsoft Windows Management and Optimization, Raleigh, NC, 1994

Iwatsu America ADIX and KSU Engineering and Support, Raleigh, NC, 1993
Cheyenne / Novell Disaster Recovery and Planning, Greensboro, NC, 1993
Novell NetWare 3.11 System Manager, Charlotte, NC, 1992

Volunteer and Community service:

American Red Cross:

• Blood Drive, Safety and Health Fair coordination
• Certified Adult CPR & Automated External Defibrillator, 2007, 2008

Confidential, Parent Volunteer

Oxford Orphanage, fundraising coordination and visitation programming
Whitestone Home for the Elderly, fundraising coordination and elderly assistance
Knights Templar Eye Foundation, Inc., eye care charitable requests coordination and evaluation