SUMMARY:

Skilled Professional in the information and telecommunications technology field. Ability to design communication facilities to customer specifications and optimization parameters. Strong interpersonal skills, commitment to excellence. Demonstrated managerial skills. Skilled Professional in the information and telecommunications technology field. Strong leadership, communication, and organizational skills. Proven ability to implement technology - based solutions, provide engineering expertise, develop cost reduction and improved efficiencies. Experienced technical lead. Experience in managing complex software development projects to success. Able to define, communicate, and fulfill the project goals. Test, evaluation, assessment, analysis.

TECHNICAL SKILLS:

Networks: LAN/WAN/MAN Security+, Network+, IAT CISCO CUCM, Unity, Collaboration, TMS, Telepresence Experience with Avaya/Nortel PBX, TDM, eVoIP

Knowledge of protocols: H323, SCCP, SIP, BGP, MGCP, OSPF, EIGRP Nortel, Avaya, Siemens switch experience Installation/maintenance of CISCO/Dell servers, routers, switches Installation and maintenance for TE/Sectera/vIPer crypto devices IP Networking, enterprise voice, VoIP technology, Firewalls Experienced in network management, network capacity planning, and network optimization. Experience in evaluating and implementing software in large scale operations environments. Excellent knowledge of MS Office Suite, Sharepoint, Visio

PROFESSIONAL EXPERIENCE:

Confidential

Senior Telecommunications Engineer

Responsibilities:

• Manage a team of communication professionals supporting a fast-paced environment. Provide Tier 3 engineering support of voice/video/network services across multiple networks. Ensure stability and integrity of the voice (Nortel PBX/CISCO CUCM), video (CISCO EX/DS), telephony network services, endpoints. Gather requirements and attend meetings in support of the communications infrastructure. Propose solutions for information sharing and collaboration via IT infrastructure.
• Create/sustain knowledge based Sharepoint sites, standardized databases for statistical reporting and operational status. Support/optimize services and communication links for reliable performance. Manage multiple vendor services across diverse networks providing assured communications. Manage contractors during system changes and enhancements.
• Recommend update, repair, replacement of communications infrastructure as defined by industry best practices. Perform migration from legacy systems to an IP based solution. Engineer solutions to complex telecommunications requirements - voice, data, video. Report and document activity via firewall systems/IDS. Data communications equipment (CSU/DSU) installation and support.
• Maintain databases to exacting standards. Provide Visual Information systems installation and support for multiple networks. Interface with various federal agencies in support of communications services. Supervise inventory of communications equipment and secure devices.

Confidential

Senior SONET Engineer

Responsibilities:

• Responsible for implementation and operations of SONET networks to support the Global
• Information Grid for the Department of Defense. Provide Tier 2/3 support for the world-wide ptical network. Define requirements for overall implementation of end-to-end designs to support users of the network. Support multiple hardware platforms and the associated end user equipment.
• Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Level 1 and Level 2 personnel. Supported senior staff as required and ensures customer requirements and project milestones are met. Responsible for resolving complex service problems. Installing, configuring and testing data communications equipment and services. Troubleshoot network hardware using test instruments and monitoring and diagnostic programs. Engineer voice and data circuits for global communications - using Centrex, PBX and packet switched technologies. Engineer/provision Cisco ONS 15454, Nortel 3500 Nodes, Sycamore Sonet transport technologies (DWDM/TDM).

Confidential Bellevue, WA

Director - Billing and Customer Care Systems

Responsibilities:

• Responsible for the Billing System and associated Customer Care systems for wireless services. Directed the development and implementation of customer care software, direct management of overall budgets, planning, and tracking. Implemented network monitoring and network statistical processes used in network operations centers and call centers.
• Presented executive briefings to senior operating teams and executives. Directed a staff of 53 managers, developers, engineers, and analysts. Managed vendors and negotiated contracts, utsourcing agreements, and overall vendor relationship. Reduced professional services expense by implementing internal controls to monitor vendor activity and billing.

Confidential, Arlington, VA

Senior Manager Telecom Group Systems

Responsibilities:

• Program Manager for GTE/ Confidential IT Billing Merger. Provided direction and support to the merger of the IS/IT Billing departments for GTE and Confidential into Verizon Communications.
• Managed and coordinated the placement of resources needed to integrate the two independent staffs into a single cohesive unit for ongoing support of the corporate IS/IT structure. Plan strategy for consolidation, timelines, project commitments and resource allocations where necessary.
• Direct management of overall budgets, planning, tracking and executive briefings. Directed a staff of 43 managers, developers, and analysts in various locations. Directed recruitment and placement of necessary personnel.
• Established a core team to integrate new products and services into the revenue stream.