PROFESSIONAL SUMMARY

Sr. Network Analyst/Sr. Provisioning Engineer with 15+ years of experience in the IT, CLEC, VoIP, and Telecom Industries. Proven expertise in MPLS, PSTN, ASR’s, and LSR’s. Excellent communication, DBM, LNP, CKT Ordering, analytical/problem solving skills.

TECHNICAL SKILLS

Hardware: Routers, Switches, Firewalls, Cyclades, Proxy Servers, CSU-DSU’s (Cisco, Juniper, Adtran, Nortel).
Systems/Software: Windows 98, Windows ME, Windows XP, Windows Vista, Windows 7, Exchange 2003, Exchange 2007, SQL, MS-DOS, Enterprise eTIME, Word, Excel, PowerPoint, Visio, Access, Outlook, MS Project, Lotus Notes.
LAN Technologies: Fast Ethernet, Gigabit Ethernet, IPSec, VLAN, MPLS.
WAN Technologies: Frame Relay, ISDN, E-1/T-1/T-3, dial-up, VoIP.
Routing/Network Protocols: BGP, IP Addressing, DNS, Telnet, SS7.
Test Equipment: T-BERT, E1/T1 Converter.

EXPERIENCE

Confidential,Philadelphia, PA 2008-2012
Large provider of disaster recovery, managed IT, and consulting services.

Sr. Network Analyst/Business Analyst

• Prepared business requirements documentation/process flows, key performance indicator (KPI)/metrics, and assumed life cycle project management tasks, from inception, planning, coordination of resources/stakeholders, execution, and monitoring, to project completion.
• Analyzed customer’s data networks, judge its efficiency, research alternatives and provide feasible solutions. Included were solutions with circuits ranging from MPLS, DS-1s to DS-3s to Ethernet.
• Managed a portfolio of Financial and IT customer accounts valued at $11M in Annual Revenues. The portfolio consisted of various types of data circuits and solutions provided through SunGard.
• Tracked the costs and monitored the cost-effectiveness of the hardware, circuit design, as well as determine how well we are meeting the customer\'s expectations.
• Maintained, configured, upgraded, and procured Cisco Routers; Cisco Switches; Juniper Firewalls, and installed HWIC/T3/Modem cards.
• Utilized SQL to analyze and validate internal business requirements.
• Acted as a Business Analyst to evaluate client requests and proposed solutions based on their infrastructure or various end-customer requirements.
• Facilitated business and technical design sessions, data conversations, planning designs, in a multi-tiered environment.
• Executed daily operations for all incoming customer’s Request for Quotes (RFQ) and responded within SLA to provide Request for Proposal (RFP) which have landed projects worth $10,000 to $30,000 in monthly recurring revenue.
• Supported Sales Staff as a liaison between their customers and the vendors, negotiating TDM/Ethernet quotes with vendors/suppliers, including terms of service agreements.
• Participated in keeping track of the project plans and made certain the projects were on schedule, updating the forecasts, milestone requirements, and issues/tasks.
• Analyzed existing customer applications, memory, hardware, product costs, and Bills of Material (BOM) to ensure they met specific requirements.
• Monitored client-specific turnover, installation, and managed their network documentation.
• Responsible for leading the reconciliation effort in retrieving “x” thousands of dollars in unaccounted revenue, by maintaining month end journal entries for cost analysis, and revenue generation.

Confidential,Moorestown, NJ 2007-2008
Nationwide Cable Operator, and homeInternet Services Provider.

Sr. Provisioning Engineer

• Designed Visio diagrams of point-point circuit connections.
• Reviewed Engineering requests to provision DS’x’, and OC’x’ requests to ensure ordering accuracy.
• Utilized Metasolv to provision various circuit requests with the Vendors, Suppliers, and LEC’S via manual or GUI based ASR’S.
• Ordered point to point TDM circuits for infrastructure expansion projects through Telco. Providers.
• Coordinated network management issues, and reported findings, and their solutions with clients and upper management.

Confidential,Moorestown, NJ 2006-2007

Consultant

• Obtained and negotiated DS3, OC3, OC12, and OC48 quote requests with various Suppliers, based on site-specific info, and market subscribers.
• Analyzed high-level backbone designs with internal departments.
• Evaluated individual head-ends and hubs to connect acquired sites reducing company expenditures resulting in improved turn-around time.
• Ordered data circuits with Vendors, and monitored status throughout the process, until circuit installation/passing traffic, and connectivity established.

Confidential,King of Prussia PA 2004-2006
Provider of voice, and data services for business, and residential customers in Pennsylvania.

Project Manager/Provisioning Coordinator

• Initiated VoIP, DSL, PRI, T1, POTS, MPLS, VPN, Centrex, DID’s, Firewall, email security, and data backup orders.
• Chaired weekly meetings with customers, vendors/suppliers, and carriers to discuss issues &/or provide order status.
• Communicated daily with various internal teams/clients on project status, requirements, issues, risks, actions, and provided project reporting.
• Maintained and updated daily, Excel spreadsheets, & Customer Relationship Management (CRM), which contained all customers’ orders.

Confidential, Princeton NJ 2002-2004
International Wholesale Carrier of VoIP, data, voice, and mobile services.

Sr. Order Manager 2003-2004

• Reduced turnaround time for Circuit Provisioning by 60% (28 vs. 90 days).
• Quicker Provisioning times led directly to increased revenues to Teleglobe.
• Tracked and monitored customers traffic flow, via IP & subnet addresses.

Sr. Provisioning Analyst 2002-2003

• Created Service Orders for DS-1/DS-3 services, by working with Customers’ Engineering and Operations Departments.
• Processed DS1/DS3/OC’x’ orders with Local Loop providers, between ITXC and the Customer, through the use of various CLEC’s and ILEC’s.

Confidential, Marlborough MA 2000-2002
Northeast carrier providing T1, DSL, and VPN services to business and residential clients.

Sr. Circuit Design Specialist 2001-2002

• Launched Xpercom Granite to assign ports and equipment.
• Accelerated the ordering process by building CFA’s for the Provisioning Team.
• Created DLR’s for complete turn-up of circuits within Company-specified guidelines.
• Monitored current traffic patterns, and disconnected those customers that weren’t utilizing their circuits for lengthy periods of time.

Sr. Provisioning Coordinator 2000-2001

• Processed, and tracked DSL, T1/T3, DID/DOD and ISDN Orders via ASR’s and LSR’s placed with Verizon in the Northeast.
• Headed the cross-company team created to report status and acted as the point of contact for all escalations involving Provisioning activity in the Northeast.
• Won Provisioning employee of the quarter, for most orders placed and turned up.

Confidential,Dayton NJ 1997-2000
The largest CLEC in the US

Confidential,1999-2000

• Processed Provisioning Orders daily in the ASR (Switched) and COLR (Private Line) databases.
• Conducted company-wide meetings in the Northeast, about Local Services for Provisioning related issues.

Confidential,1997-1999

• Selected to work on a special project for MCI in which I cleaned up more than 70 overdue orders, which, over 2 months, had overloaded the normal Provisioning Team. I completed the project in less than 2 weeks.
• Trained 12 newly-hired employees over a span of 1.5 years, on Methods & Procedures.