TECHNICAL SKILLS

• PC hardware specifications set - up and configuration software installation and support for applications such as Word processors database spreadsheets. Telephony installations. Remedy Ticket
• Novell Admin
• Office Suites
• All Windows Family
• Unix-Gateway
• Java
• C++
• HTML
• Support Magic
• Managewise
• Arcserve
• ICOMS
• Polaris
• Edgehealth
• Hardware and Software installation and troubleshooting
• Network Configurations
• Windows 2000 Server
• Windows 2003 server Admin
• Active Directory
• Network management
• Cat 3
• Cat 5 and Cat 6 cabling and DOS

PROFESSIONAL EXPERIENCE

Confidential, Baton Rouge

Flood Claims Adjuster

Responsibilities:

• Inspected automobiles, recreational vehicles, and motorcycles flood for flood damage. Completed estimates for repair and vehicle inspection reports for total loss.

Confidential Columbia, MO

Claims Representative

Responsibilities:

• Interpreted and explained policy regulations, exclusions and coverage for the insured. Reviewed maintenance/repairs receipts, photos, estimates, vehicle valuations, vehicle inspections reports, and made adjustments accordingly.
• Settled total loss claims and processed in a timely manner. Determined settlements in compliance with multi - state regulations.

Confidential, Atlanta, Ga

Insurance Estimating Supplement Specialist

Responsibilities:

• Adjust estimates through supplement process and ensure they adhere to carrier guidelines. Negotiate with repair facilities to obtain agreed price and resolve supplement requests and issues.
• Compiled estimates based on photos of damaged vehicle and facts of loss. Reviewed staff and body shop estimates for accuracy. Made payments to shop or insured to indemnify claim.

Confidential, Lafayette, IN

Auto Claims Representative

Responsibilities:

• ACC claims. Examine, process, calculates and pay claims insuring filings, documentation and reports etc. Comply with state laws, policy and company procedures. Assists claimants, providers, and clients with problems or questions regarding their claims and/or policies. Determine liability and communicate with service providers. Enters codes and verifies data for computer processing. Prepares and prints drafts for payment of claims and verify that payments have been made.

Confidential, Wilmington, DE

Auto Claims Adjuster

Responsibilities:

• Inspected recreational vehicles, automobiles, and trailers for physical and water damage.
• Created, settled, and issued payments on inspected vehicles.
• Determined total loss vehicles and submitted findings to CTLU.
• Coordinated inspections with vehicle owners and body shops.

Confidential, New Orleans, La

Communication Technician

Responsibilities:

• Splicing, testing, terminating and trouble-shooting copper cable; Terminated and tested fiber optics; Grounding and Bonding; Reading plans and specifications. Installing cabling for voice and data communications, including UTP, ScTP, Coax and fiber optic cable, serving horizontal and backbone applications.
• Installing underground raceways, access points and cabling for interbuilding campus backbone systems. Building racks, cabinets and installing patch panels for voice and data systems. Testing installed voice and data systems with industry standard testing equipment such as Fluke and Omniscanner.

Confidential, New Orleans, La

Premise Technician

Responsibilities:

• Install and troubleshoot video, internet, and VOIP services in residential and businesses via coaxial cable or CAT 5e. Solve complex issues with all services.
• Educate customers on usage of services and also sell customers upgraded services. Communicate with various departments to provide the best solution possible for installs and repairs

Confidential, New Orleans, La

Field Service Representative

Responsibilities:

• Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory. Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals including Market and Sample commitments, contractual requirements, quality standards, policy and procedural requirements, and customer satisfaction.
• Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.
• Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective action to collect and retrieve accurate audience data. Ensure collection and transmission equipment is properly installed and configured in Nielsen Panels to transmit necessary audience data. Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure optimum performance results. Coaches each Panel member regarding security procedures and expected participation responsibilities to protect the integrity of the Nielsen sample

Confidential, New Orleans, La

Lead Customer Service Assistant

Responsibilities:

• Assist customer service agents and customers installing and resolving technical issues with DSL Internet service.
• Assist with training new agents and continuing training with existing agents. Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up assist customers with email, browser, and modem troubleshooting interact with other departments to resolve customer issues or provide additional services