Analyst Resume India - Hire IT People

OBJECTIVE
Seeking a position to utilize my skills and abilities in the Information Technology industry, which offers security and professional growth while being resourceful, innovative and flexible.

PERSONAL SKILLS
Comprehensive goal-oriented approach to problem solving abilities, excellent verbal and written communication skills, a positive attitude and perseverance to undertake challenging jobs with the ability to adapt to new work challenges and environment, willingness to learn, team facilitator.

EDUCATION
Bachelor of Engineering (Computer & Sciences)

TECHNICAL SKILLS
Programming Language/Tools : REMEDY AR System7.x, ITIL, ITSM 7.0, Siebel (configuration)
Database : MS Sql Server 2000, Oracle9i
Operating System : Solaris10

CERTIFICATIONS

ITIL Foundation Certified

WORK EXPERIENCE IN REMEDY : 5 years

Confidential

Senior Analyst,

Confidential, (Chennai), India Mar 07 - Sep 09

Remedy Developer & Admin:
Was playing the role of Module Owner for a US based Project
· Involved in requirement gathering - analysis, designing, development phases of the project.
· Suggested and implemented some innovative changes to the client keeping in mind the business requirements of the entire module.
· Was responsible for daily status update calls with Client along with the weekly release activity.
· Worked in Service Request and all ITSM Modules.
· Worked on Remedy SPI Integration and AD Integration.

Client # 1:

Environment: O/s: UNIX
S/w: ITSM Remedy 7.1, CMDB, SQL Server.

Key Responsibility Areas
· Implemented Remedy SPI Integration.
· Incident Management/ Customized notifications/escalations have been implemented.
· Configured and Implemented SLM Module.
· Involved in both Administration and Development and Crystal Reporting.
· Up gradation has been done for AR Sever, Email Engine, Assignment Engine, Approval Engine Mid tier and CMDB.
· AD Integration.

Client #2:

Environment: O/s: Windows 2003
S/w: ITSM Remedy 5.0, CMDB, ORACLE 9i.

Client used IT Service Management services in Remedy 7.x version. We implemented the after implementation of incident management module supporting its functionality and working on enhancement as per the requirements. Then developed the code based upon the customer Requirement.
Key Responsibility Areas
· Developed the code for Incident Management, AD Integration
· Customized the code for problem management and Change Management.
· Configured and Implemented the SLM Module based upon the business perspective.

Confidential,INDIA JUL 04 - MAR 07

Remedy Helpdesk Analyst:
To achieve operational metrics and other key objectives as defined in the Remedy Client.

Developed the code for Incident Management and change management
· Working with SLM application, CMDB and CI\'s
· Working with Remedy to generate all the scripts.
· Working with Remedy to generate all reports.
· Asset deployments all the scripts in Remedy for Remote management of all the nodes in SBI connect.
· Pro-active analysis of problem areas with concord performance management.
· Working knowledge of Remedy Action Request System

· configured and Implemented the SLM Module based upon the business perspective.

2. ITSM PoC Implementation: ITSM implementation involved implementation of 4 major applications from ITSM suite (Service Desk, Asset Management, Change and Configuration Management, Service Level Management). It also involved some major customer demanded customizations to the Service Desk application.
Platform: REMEDY® ITSM
Role: Remedy Developer

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