EDUCATION

• B.S., Network Engineering with Database Management

TRAINING & CERTIFICATIONS CREDENTIALS

• Cisco Networking Certified Associate (CCNA), Ocala, FL

NATIONAL COMPUTER SCIENCE ACADEMY CERTIFICATIONS

• NCSA Computer Hardware Technician Certification #3621096
• NCSA TCP/IP & Computer Networking Technician Certification #3628278
• NCSA Sharepoint Server 2010 Certification #1905111
• NCSA Windows Server 2008 Certification #1905111
• NCSA Javascript & HTML 4.0 Certification #1905453

• Operating Systems: Win 7/Vista/2000/XP, Knoppix, Mac OS X 10.3, Ubuntu, Windows Server 2003 & 2008
• Testing Tools: Wireshark, Tracert, IPconfig, NETSTAT, Loriot Pro, GFI Languard, DB2, Access 2002
• Other Applications: Microsoft Office, MSSQL, Active Directory/ADSI, Mozy Backup, Citrix Client, Vmware Workstation/Player 5, Office 365, Sharepoint 2007, VirtualPC, BPOS, Autocad/Opnet IT Guru, Partition Magic, Process Explorer, Microsoft Exchange, IIS 5/6, LMI, Microsoft Office 2003/2007/2010, Norton Ghost, HP OpenView, Filezilla, ERP, CRM, SnagIT, WebEX
• Project Applications: Microsoft Visio, Microsoft Project, SAP R/3 4.6, Lotus Notes, IEX, Remedy
• Protocols: FTP, IP, VPN, UDP, HTTP, DNS, Telnet, LAN, ATM, RIP, SMTP, POP, TCP/IP, OSPF, PPP
  Routers, Storage & Server Devices: NetVanta 3200, Netgear FSM726S Switch (24 Ports), Adtran DSU 56/64, Cisco 4000-M+ Router, Cisco 2950-24, 2960-48, 3825 Routers, Airport Extreme 802.11g,
• Web Design: HTML, DHTML, CGI, PERL Scripts, PHP, CSS, Java Applets

Advisory IT Expert Consultant - Contractor 09/11-Present
Confidential, Jacksonville, FL

• Performed fixes at the remote desktop level, including installing and upgrading software, installing drivers, implementing file backups, and configuring WIN8/WIN7 systems, and enterprise applications
• Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Supported, monitored, tested and troubleshooted hardware and software problems relating to the Local Area Network
• Provided advice on hardware break/fix of laptops, desktops, printers, network devices
• Troubleshooted and repaired network connectivity issues on router/switches (DNS, DHCP, WIFI, WEP)
• Optimizing hardware/software/networking products and configurations as scripted ensuring client satisfaction

Lead Application Services Consultant 06/11-08/12 (Contract)
Confidential, Orlando, FL

• Configured Active Directory services/objects for distribution lists, deploying group policies, setup new domain users in ADSI Edit, add/remove BPOS accounts, and handled Exchange Server SMTP Emails Accounts on WIN7 Enterprise Server and Sharepoint Server (MOSS 2007)
• As Technical Leader role helped clients with any Blackboard and Educator Learning Management System tools, system errors, grade book system attempt issues, setup permissions/distribution rights on SharePoint for users, and backup all data on DropBox
• Developed, analyzed, managed performance of learning management programs on Educator and Blackboard to correct deficiencies off implementation, configuration and deployment of new packaged software applications on Parature Ticketing System
• Researched, investigated, and resolved issues on Virtual School Administrator (VSA) to check on course enrollments to activate/deactivate courses on Educator Suspension Manager, create online student courses, transferred important credentials files via Leapfile, and compared courses for issues on Ucompass Course Alignment Checker

RescueIT Technical Analyst Tier III, 01/09-06/11
Confidential, Altamonte Springs, FL

• Used advanced technical knowledge and problem solving techniques to troubleshoot, repair, identify, isolate and resolve computer hardware, software, printer, network, and security threats related issues for clients
• Upgraded and installed software applications, antivirus, drivers, reinstall OS's, and security software
• Provided technical, and training support to staff/clients either by telephone/chat relative to networking, share & store, web hosting, and E-Mail issues
• Responsible for the configuration and application support on multiple Calix/Adtran DSLAM servers, hardware installs, installation/setup of operating systems, creation of logical volumes, and configuration of networking components in are 7X24 Network Operations Engineering Group

Technical Data Support Technician Tier II, 09/07-01/09
Confidential, Altamonte Springs, FL

• Provided support to DSL customers and Field Service staff in resolving moderate to complex technical problems with networks (SMTP, WIFI, DHCP, PPOE, ATM) and troubleshooting on DSLAM, Marconi, AFC, litespan, Calix, Adtran 3000, Stinger servers, port forwarding, and Redbacks
• Coordinated problem-solving efforts between DSL customers and field service personnel on software and network support with investigation and analysis on DSL/Zyxel modem problems
• Identified network outages and utilized remote control applications to resolve client issues in a timely manner in a 7X24 Centralized Operations Center
• Used Citrix Xenapps, Tracs, Access Care, Remedy, MetaFrame Servers, Avaya OneX, Citrix Spice, RRS Dispatch Systems on daily basis to resolve technical issues
• Implemented efficient procedures for problem identification, tracking, documentation, assignment, and close-out that reduced ticket resolution time by 75%

Networking Technical Consultant, 12/06-03/08
Confidential, Orlando, FL

• Provided technical support for clients concerning their dedicated Windows 2000 Servers and shared web hosting accounts, hardware/software troubleshooting, connectivity issues, backups and restorations, server migrations, e-mail, web, streaming, General Store POS Systems, and database support
• Responsible for new user AD setup and orientation including installing and configuring workstations, setting up user email accounts, and setting up phone services
• Maintained/applied security releases, system upgrades install OS Patches, handle OS recoveries, and operating system patches and enhancements on servers, web management applications and pc's
• Participates in system integration testing of operating systems, system utilities and hardware upgrades, as well as new software and hardware technologies develops test plans for knowledge database

System/Setup Configuration Analyst, 05/06-11/06 (Contract)
Confidential, Orlando, FL

• Responsible for configuring, escalating and testing proprietary Total Benefit Administration (TBA) System based on analysis documents of client requirements to resolve issues with test cases or set-up and re-tests configuration of optional forms
• Configuration involved using graphical user interface tools to customize code to fix a system defect or update the system per change orders and was responsible for testing the code and debugging issues/defects prior to the code being moved to production
• Identified information resources required to execute test plans with Echo and created a detailed unit test plan to test all conditions by adding test case details needed for the specific event with GUI and DB2
• Prepared test cases (conditions and data) with MS Access to be used to execute all testing (unit, integration, acceptance, and regression) according to the plans, and managed downtime processing, and monitored efficiencies and data integrity

System/Sales Analyst, 9/05-5/06 (Contract)
Confidential: Things Remembered, Providence, RI

• Managed ecommerce sales using Netsuite for maintenance, web metrics, products, and customer feedback for e-commerce customers
• Resolved issues regarding payment engine website and, database, internal interface, and troubleshoot automated credit card procedures with the POS (point of sale) system
• Personalized customer\'s purchases with a computerized engraver on a WINXP platform
• Analyzed conditions of network equipment and recommended upgrades to more effectively allow end-users to access resources on demand

Web Developer II, 6/01-12/01
Confidential, Ocala, FL

• Created E-Commerce webpages with SSL forms, create order form layouts, ongoing site maintenance and technical documentation
• Created/maintained an environment for Disaster Recovery of the infrastructure in the event of possible events that might disrupt normal daily business activities, log files, patches, & service packs
• Troubleshoot client computer issues (data issues, setting up network accounts, setting web profile)
• Helped with programming and creating websites with HTML, PERL, Java Scripts, Swish, Flash, and Dreamweaver MX

• IEEE Computer Society (2005-Present)
• ACM Association for Computing Machinery (2005-Present)
• Cisco Networking Academy Alumni (1999-Present)