COLLABORATION ENGINEER | SYS ADMIN Resume SEATTLE, WA - Hire IT People

TECHNICAL SKILLS

Microsoft Server: Exchange 2007/2010/2013 SharePoint 2007/2010 DPM 2007/2010 Lync 2010 SQL 2008/2010 Windows 2008R2 - 2012R2 Operating Systems: MS Windows Desktop MS Windows Server Storage Systems: EMC CLARiiON NetApp Data OnTAP Cluster Nimble Storage Virtualization Software: Microsoft Hyper-V VMware VCenter Other: Active Directory SnapManager for SQL SnapManger for SharePoint PowerShell (Intermediate) ITIL Foundations v3

PROFESSIONAL EXPERIENCE

Confidential - SEATTLE, WA

COLLABORATION ENGINEER | SYS ADMIN

Responsibilities:

Managed SharePoint configuration of 170+ servers spread across three sites wif five farms each.
Reviewed organizational needs and issues to develop, plan and implement software upgrades and improvements to infrastructure systems.
Ensured adherence to ITIL based change protocols when implementing upgrades, fixes and monthly maintenance.
Developed detailed systems documentation and training materials.
Provided critical situation response management and acted as an on-call resource.
Performed disaster recovery testing and improvements, resulting in a 40% decrease in initial data recovery and 16% faster return to full operational capacity.
Reviewed established processes and suggested improvements to streamline utilization of resources.
Evaluated and repurposed solutions to apply to other customers managed by Confidential .

Confidential, SEATTLE, WA

COLLABORATION SPECIALIST | SYS ADMIN

Responsibilities:

Provided critical situation management and support for infrastructure systems of varying complexity, from single cluster farms to multi-farm configurations spanning the globe wif hundreds of thousands of users.
Maintained software and hardware systems, following established change management protocols to patch and upgrade systems.
Contributed to team noledge base by writing articles detailing workarounds and fixes to various systems.
Provided escalation support for L1 resources through direct mentorship and advanced issue resolution.
Worked shared management call/ticket/email queue to resolve problems and requests for customers. (Remedy/CRM)

Confidential - REDMOND, WA

SYSTEMS ADMINISTRATOR

Responsibilities:

Provided management and support for Microsoft Online products utilizing multiple communication mediums.
Assisted wif the implementation and management of both simple and complex infrastructure solutions utilizing Microsoft products and their online variants. (Exchange, SharePoint, Lync, Communicator, AD, Forefront).
Supported migration of data and users from on-premises to Microsoft Online.
Provided support for infrastructure and custom applications utilized worldwide. (MS Exchange, MS SharePoint, AD, UNIX, Windows Server, and 50,000 Boeing specific software tools).
Wrote noledge base articles, contributing to team success.

Confidential - KIRKLAND, WA

DATA SUPPORT ANALYST | SUPPORT LEAD

Responsibilities:

Provided support for data devices and cellular products, ensuring connectivity to enterprise networks and systems.
Acted as an escalation resource to a team of 100 L2 and L3 analysts via phone, e-mail, and in person support.
Contributed to noledge base by writing articles detailing issues and resolutions to ensure analysts had updated, relevant solutions for the customers.