Internal Access Management Termination Specialist Resume Plano, TX - Hire IT People

SUMMARY

Technical professional with proven experience in network/hardware/operating system maintenance and troubleshooting, PC assembly, system integration, technical support, customer service helpdesk, and in - depth knowledge and understanding of software packages and operating systems.

TECHNICAL SKILLS

Python (learning), HTML/CSS (intermediate), JS (learning)
C/C++ (learning), PHP (learning)
Windows Server 2k + Windows 95/98/ME/XP/Vista/7/8,
Ubuntu, CentOS, FreeBSD, Debian, BackTrack, Kali, SecurityOnion, AlienVault OSSIM.
Microsoft Office, PowerShell, PuTTy / Telnet, FTP, Adobe Dreamwever, Adobe Photoshop, Autodesk Fusion 360, openVPN, ELSA, sguil, snort, wireshark, aircrack suite, nmap/zenmap, man (my fav)

PROFESSIONAL EXPERIENCE

Confidential - Plano, TX

Internal Access Management Termination Specialist

Responsibilities:

Responsible for administering user roles and access to all Confidential banking systems
Administer access for the following applications:

Confidential - Frisco, TX

Help Desk Support

Responsibilities:

Assisting users in active directory lock outs, POS lockouts, vdi issues, network issues, pscan issues, mass scanner issues, Zebra/Astra printer issues.
Assisting users with configuration of Microsoft outlook and other Microsoft Office suite products.
Assisting users via remote control with Windows and any additional software used.
Assisting all team members on floor, assisting with tickets, phone calls / arising situations.
Working with fellow team members to offer advice on ticketing style and call handling for better gathering of problems that come while lowering average call / ticket time.
Communicating all best new knowledge / tactics to team to ensure best quality of service for end clients.
Developing PDDM / ServiceNow ticketing system toolbar addon to help keep agents ticket resolve time under the 1-2 minute mark. (html/javascript/css) -> Bookmarklets
Developing HTML “infobase portal” for my ServiceNow toolbar to ensure all employees under ALL supported branches receive information equally thereby removing mis-communicated moments between staff/trainer to employees.

Confidential - Blue Ridge, TX

Reservation Sales Specialist

Responsibilities:

Confidential - Bethel, CT

Night Clerk & Tech Support

Responsibilities:

Checked guests in and out and setup reservations
Re-configured office router, back office computers, and veriphone POS terminal to work off of the satellite system (hughes network)
Deployed linux box to act as a NAC (Network Access Control) for the separated ISP. (linux server distro is CentOS 5.x)
Setup remote access (VNC Server) for CentOS box to remote in and fix any issue that occur
Setup port forwarding for Nuvico 16ch security system and assigned system part of satellite network
Configured Veriphone Credit Card Terminal for static address rather than DHCP to keep it from hanging on authorization of ISP.

Confidential - Shelton, CT

Tech Support

Responsibilities:

Handled incoming calls from customers and assisted in helping to restore user’s internet and/or VOIP/Landline systems.
Guided users through network setup/configuration for computers and/or gaming consoles or referred to manufacturer if hardware issue was a problem.
Assisted users with remote support in configuring or fixing browser issues and minor windows operating system issues.
Set-up and break-down of PC servers, mainframe computers and peripheral hardware.
Edit script via Python Programming Language, utilizing IDLE, for flow control.
Installation and maintenance of remote operations via X10 units and reassignment of dynamic IP addresses with DHClient.
Field maintenance for satellite offices located in the Tri-state area, (New York/Long Island, New Jersey and Connecticut), including the monitoring of Internet Service Provider and vendors according to company protocols.