Technical Documentation Specialist Resume

SUMMARY

Composed and edited reference materials for use by field technicians tasked with installation of complex client - server database products. Formatting and publication of print and electronic documentation in Adobe PDF, web-based HTML and ASP, and Confidential Compiled Help formats.
Maintenance of multi-volume technical reference materials. Administration of Confidential Office Sharepoint document library website and servers. Proofreading, technical verification, quality assurance and testing of documented procedures in laboratory environments and pilot customer site settings.
Skilled Windows Server administrator, with focus on backup and recovery, and migration of applications and server roles to newer operating systems. Management of distributed computing technologies including Confidential SQL, Red Hat Enterprise Linux, Internet Information Services and other client-server application components.

PROFESSIONAL EXPERIENCE

Technical Documentation Specialist

Confidential

Responsibilities:

Research, compose, and maintain large technical documentation materials used for installation, troubleshooting and configuration of distributed client/server database applications.
Index and maintain online document library of installation guides, user guides, troubleshooting manuals and technical bulletins.
Provide technical review and quality testing for document content.
Maintain existing documentation to match new operating systems, new hardware and other advancing technology changes.
Research operating system and third-party application compatibility for system requirements and interoperability.
Provide voice recordings for corporate integrated voice response phone systems.

Technical Consultant

Confidential

Responsibilities:

Provide ad hoc, on-site technical support and consulting for Information Technology environments.
Consulted on design, implementation, and migration of distributed server and desktop client systems for multiple clients in Florida and Georgia.
Provide leadership and technical direction for short-term and longterm technical support and troubleshooting activities at client sites

System Programmer

Confidential

Responsibilities:

Design, implementation, development and maintenance of corporate messaging systems.
Upgraded MS Exchange 5.5 environment to support Exchange 2000 and custom Active Directory schema.
Maintenance, archival, backup, and general support for 12,000 mailboxes in multi-domain, geographically diverse MS Exchange 2000 environment.

Network Systems Management Analyst

Confidential

Responsibilities:

Design, implementation, development and maintenance of corporate network management systems.
Consulting with multiple process owners in design and implementation of Peregrine Service Center tool set, with emphasis on Problem Management and Event Management modules.
Project leadership and technical head for several corporate initiatives.
Gathered requirements, negotiated technical solutions and documented development and changes.
Evaluation and recommendation of software and hardware for corporate network management. Classroom and field training of Service Center users and administrators.