SUMMARY

• A seasoned professional with a diverse background in Technical Support, management and customer service relations.
• Possesses experience in the fields of IT, emergency services, agriculture, government, retail, and communications (radio and land wire).
• A skilled communicator and team player who quickly adapts to changing environments and excels in tackling new challenges.
• Project and team management experience in deploying, building, developing, and adapting telecom and IT services and projects.

TECHNICAL SKILLS

Software/Databases: MS - Excel, PowerPoint, Word, Access, Publisher, Outlook, Adobe Photoshop, Adobe - Acrobat, GoLive, Dreamweaver, Adobe Web Design Premium CS4, Studio, Premier, SoundBooth, Audition, Encore, Media Encoder, Handbrake, Picasa, Thumbs, FireSim CAD, VNC, TeamViewer, Perfect Disk, Partition Magic, Drive Image (now Ghost), Ghost Server, MS Security Essentials, Trend Micro House Doctor, Malwarebites, Google Migrations, Active Directory, IBM Big Fix, Service Now ticketing system, CISCO VoIP Phone Management

Operating Systems: Windows (3.1x, 95, 98, XP, Vista, 7, 8.1, 10), Windows Server (2000/3/8), WHS, Linux

Networking: DNS, DHCP, VoIP, UDP, TCP/IP, Wi-Fi, LAN, WAN, IPTV, Router/Switch Racks, LAN Topography, My Cloud, In house cloud systems, GPO management, VoIP

Radio Technology: Licensed radio operator (KG6NUO), VoIP, radio and repeater linking (via internet (rf, adsl, vdsl, & fiber) and telecom lines), EchoLink, D-Star, P-25, MotoTurbo, APRS, AM, FM, SSB, microwave, linking systems, repeater/system controllers, repeaters, repeater coordination, radio spectrum allocation, antenna configuration, RF feedlines, RFI troubleshooting, digital recording of analog systems, RF signal finding, trunking systems knowledge, voter repeaters/link, repeater and tower site negotiations and selection.

PROFESSIONAL EXPERIENCE

Confidential

Contract IT, Telecom, and Network Technician

Responsibilities:

• Management of local servers, workstations, and LANs
• Imaging of workstations
• Securing public accessed computers (GPO and application lockdowns)
• Hardware and software upgrades and repair
• Management and rebuilding of Card access system to site
• Maintenance of CCTV and DVR
• Oversight of security cameras
• Management of local CISCO VoIP phone system and MS Voice Mail System
• Management of local service/help desk tickets (Troubleshooting of user's issues)
• Troubleshooting and oversight of local printers and copiers
• Relocating users and working with IT infrastructure in remodeling
• Student Net Server Admin - Active Directory, GPO, User management, User Security
• Email, portal, internet, VPN accessibility and conductivity

Confidential

Contract IT/Telecom/Network Technician

Responsibilities:

• Manage remote servers, workstations, and LANs.
• Inspection of remote sites, insurance of proper performance of hardlines and antennas, and making sure housekeeping rules are adhered to.
• Tracing interference, crosstalk, and intermod problems.
• Installing, programming radio racks, and coaxial connections, over seeing antenna installations of such..
• Program radios.
• Managed VoIP streams.
• Building radio/computer racks to be used Confidential remote radio sites.
• Back up, image, and restore profiles of sites, workstations and servers.
• Program routers and switches.
• Manage servers, data terminals, and VoIP processing equipment.
• Deployed virtual boxes within the WAN.
• Designed and installed antenna systems.
• Working with static and dynamic IPs within a WAN.
• Remote access into remote sites.

Technical Tools Used: PC, Tablet, VOM, Service Monitor, Spectrum Analyzer, Team Viewer, VNC, Log Me In

Confidential

IT Support Technician

Responsibilities:

• Break down and reassemble of Windows 7 Workstations.
• Break down and reassemble of custom stations and printers.
• Setting up and customizing of monitors for use (1 to 4 per workstation).
• Project Team Lead of up to a dozen team members.

Confidential

IT and Networking Support

Responsibilities:

• Deployment and installation of Cisco Switches.
• Wiring infrastructure of LAN
• Eyes and ears for NOC and Helpdesk of WAN.
• Deployed upgraded Servers, PCs, and peripherals for a Win7 migration
• Reimaged PCs and Servers as required and application of CSSM patches are required
• Scrubbed Servers and other hard drives going out of service
• Inventoried incoming and out going equipment
• Site Lead for deployment upgrades and network swing over related to a merger initiative
• Team management while directing site progress as the liaison with the phone bridge and project managers
• Coordinated with site personal to insure proper operation of system and network for the next day

Confidential

IT and Networking Support

Responsibilities:

• Managed assigned trouble tickets and install orders.
• Responsible for the order processing and troubleshooting of assigned hung orders.
• Provided technical support for VDSL and the initial roll-out of UVerse.
• Worked with Fiber, Copper, CAT5, Coaxial, Wi-Fi and Powerline networking.
• Support POTS, VoIP and CVoIP and deployment to Windows and Mac computers.
• Used broadband tools, JDSU other company provided tools and equipment.
• Built extended computer networks for Confidential &T’s fiber optic product, U-verse, an IPTV product.
• Responsible for troubleshooting and testing of the network and equipment as required to insure a successful installation.
• Confidential the conclusion of the install gave the customer an overview on how the system works.
• Frequently worked with support staff to fix orders and configurations of the service with the servers in different parts of the country in order to provide the customers the desired features of the IPTV, VoIP, or DSL services requested.
• Collaborated with the Confidential &T tech support centers to resolve issues that would otherwise hamper a successful service call or installation.

Technical Tools Used: JDSU, Broadband Tools, VDSL, CAT5, POTS, VoIP, CVoIP

Confidential

IT and Networking Support

Responsibilities:

• Served as the Manager/Operator of the City's TV programming and station and cable feed.
• Served as the City’s Webmaster, search optimization and interaction with Google and Yahoo
• Worked on multifunction Printers (ink jet and laser), and scanners.
• Provided desktop support for about 50 to 70 workstations (Dell and HP).
• Responsible for troubleshooting software, virus removal, computer migrations, and configuring systems for users.
• Managed the email server, media server, and CCTV feed.
• Served as the primary contact for technical upgrades for Council Chambers.
• Managed upgrades to City Channel to the cable system.
• Agile knowledge and experience used.

Technical Tools Used: PC, TV Switcher, DVR, IP Audio System

Confidential

Field Operations / Logistics Manager

Responsibilities:

• Supported the Los Banos’s “Friday’s Confidential the Fairgrounds” events, working under little to no direct supervision.
• Managed a crew of up to eight people engaging with shoppers/vendors and providing issue resolution.
• Provided direction on promotion, advertising, and other activities to ensure longevity of the event.
• Completed training for Firefighter I certificate and Haz-Mat Tech 1G (Haz-Mat Specialist).
• Serve as the City’s Haz-Mat Officer.
• Provide overhead incident support.