SUMMARY

• Managed global transformation program with $52 million budget to realign the IT function for Confidential company from a regional to a global model.
• Consolidated best - of-breed system with 20+ major vendors to single ERP implementation that saved million in operating costs and improved supportability.
• Designed and implemented payment solutions for the internet gaming industry that enabled cash to digital cash conversion.
• Implemented company-wide VOIP strategy to replace aging infrastructure with less than one year payback and saving over $300K annually.
• Designed and implemented ISO 9000 quality management systems that reduced costs and improved customer satisfaction by 30+ points (100 scale) for large customers (over 10,000 employees).
• Designed private cloud infrastructure solutions for large customers in the real estate market that incorporated flexible architecture and on-demand services.
• Managed concurrent projects and programs and delivered solutions on time and on budget in various industries (manufacturing, human resources/payroll, chemicals/process, travel and leisure, internet gaming, logistics, and real estate).
• Management of small to very large teams of IT professionals.
• Project/program and portfolio management for full life-cycle software and system implementations.
• Business Analysis, Requirements Elicitation, Solution Creation, Risk Mitigation, Program, Project and Change Management, Bottom-Line Profitability. Comprehensive analytical skills, including financial and budget, IT and technical, and process management.
• Strong process and quality management skills including multiple successful ISO 9001 and SAS70 implementations.
• Strategic product positioning and solution selling of software and services.
• Customer presentations, demonstrations, and training to end users, IT and corporate management.

TECHNICAL SKILLS

• SAP - IBP - APO/SNP - MRP - Transportation
• Java - Java Platform Enterprise Edition - .Net - ASP - Javascript - SQL Server Reporting Services (SSRS)
• SOA Architecture - Lotus Domino - Windows Server - Hyper-V - Linux - AS400 - VMware - DB2 -
• MS SQL - MySQL Oracle DBMS -Business Objects - Crystal Reports SAN - NAS - VOIP - Disaster Recovery
• Systems/Management
• Cloud (SaaS, IaaS, PaaS) - Network/IT Operations - Vendor Management - Contract Management -
• Disaster Recovery - Data Backup - Data Warehousing - ERP - HelpDesk - Implementation Services
• ISO - ITIL - COBIT - IT Audit - Quality Management Systems (QMS) - Change Management
• Budgeting - Project Management - Program Management - Portfolio Management - Financial Analysis

PROFESSIONAL EXPERIENCE

Confidential, Battle Creek, MI

Program / Project Manager / Global PMO

Responsibilities:

• Developed processes, tools, and structures for managing over 30 SAP and infrastructure projects with budgets ranging from $500,000 to $14 million over a 2-year period. Coordinating the project auditing and reporting to Senior Leadership on deliverable progress and financials.
• Coordinated activities of internal and Accenture resources in the development of processes and procedures for transition to new model for outsourced services for SAP sustainment and other services.
• Ensured compliance with all PMO processes and procedures and adherence to internal development processes and procedures.
• Collected and analyzing budget and financial performance information across all divisions and preparing reports for senior management.
• Project-managed multi-million efforts in SAP platform in areas such as logistics, analytics, and integrated business planning (IBP implementation).

Confidential, Ann Arbor MI

General Manager / IT Operations

Responsibilities:

• Consolidated IT infrastructure for a 20% annual savings and improved functionality and system reliability.
• Developed and staffed new service offerings that added 40+% in revenue and 52% in gross annual profit.
• Managed projects to improve online presence in service and product areas and develop data integration to key suppliers to reduce costs and error rates.
• Prepared company for sale. Facilitated divestiture with technology and business transfer.

Confidential, Santa Barbara CA

Strategic Program Manager, Cloud Services

Responsibilities:

• Transformed ASP model to enable customers to retain control of operating system, database, web server, and application server management while delegating control of the network and hardware systems. Updated disaster recovery system to include client-managed systems.
• Designed services for providing a-la-carte IT support for the private cloud systems including Yardi applications, Windows Server OS, SQLServer database, and Sharepoint.
• Developed pricing model for the hardware, software, and service components of the Private Cloud offering for large Yardi customers (50,000 residential units or 10 million square feet of commercial space and above). Reviewed vendor purchasing contracts and worked with purchasing team to institute improvements.
• Developed system and marketing documentation for all Private Cloud components and features including competitive offering analysis.
• Provided support for the Sales team by analyzing customer requirements and participating in customer presentations and meetings.

Confidential, Ann Arbor MI

Sr. Vice President / CIO

Responsibilities:

• Managed approximately $10 million annual spent in IT (hardware, software, consulting services, HQ VOIP) and services (accounting, utilities billing, resident screening, lease management, resident online payments, accounts payable, property telecommunications and resident wi-fi) contracts and purchasing.
• Managed software development team in the design, development, and maintenance of add-on capabilities to the ERP system, data warehousing and reporting, and interfaces with other systems and vendors to address limitations of aging ERP system.
• Managed all IT and services (accounting, utilities, purchasing, resident wi-fi, resident screening, resident online payments)
• Added SOA layer for data interchange between many best-of-breed systems utilized.
• Set up PMO and Project Management policies and procedures.
• Implemented new VOIP-based telecom infrastructure in headquarters and remote offices to replace aging platform achieving $300K annual savings and a project payback of 6 months.
• Revamped data center architecture and systems, including front-end servers, database servers, switches and routers, and ISP services to achieve performance goals and cost savings. Revamped disaster recovery system procedures and tools.
• Performed top-down evaluation of all software systems (best of breed components) and implemented evaluation of market leading systems for replacement of aging platform. The new platform selected provided best functionality, integrated components, and significant ongoing savings ($5 million over 5 years).
• Reduced capital spending by $250-300K annually by evaluating, negotiating, and contracting cloud-based infrastructure and support services (PAAS) for the new software platform, including data center IT services.

Confidential, New York NY

IT Management Consultant

Responsibilities:

• Developed new network between division locations (using DoD security standards) and revamped internal data center systems (servers and network equipment) and infrastructure (ISP services) to support a highly productive environment across all company locations.
• Managed purchasing and contracting of software development licenses and hardware for data center and end-users. Negotiated license terms with vendors for contracts with annual spent between $300K and $1 million. Managed hardware purchasing for division.
• Facilitated process improvement efforts including the maintenance of the Quality Management System that implements the ISO 9001 certification for the division.

Confidential, Ann Arbor MI

CIO / CTO

Responsibilities:

• Set up PMO and developed project management policies and procedures across all ventures. Managed project resourcing and project management compliance.
• Developed shared technology architecture models to enable resource sharing and optimize skills availability.
• Managed shared outsourced data center infrastructure and disaster recovery systems.
• Managed contracts and purchasing function for division including licensing and maintenance for included software (Oracle Logistics), server and operating systems (Dell, Microsoft, RedHat), and services (data center, networking, and disaster recovery). Consolidated infrastructure for member companies reducing IT budget by 30%.

Confidential, Ann Arbor MI

President and Owner

Responsibilities:

• Implemented hosting solution for Aspen marketplace - combined systems from multiple locations into a single hosted facility with complete disaster recovery. Produced annual savings of $375K.
• Managed purchasing and service contracts for all software, hardware, and infrastructure.
• Developed lightweight version of Aspen Marketplace solution (Tomcat) for both in-house and hosted implementations with 40%-50% lower operational costs.
• Designed and developed private branded marketplace for turn-key supply chain management for companies in process industries. Implemented data center infrastructure including disaster recovery process (systems and procedures) for data center and operations.
• Managed contracts and purchasing functions with annual spent of over $4 million annually.
• Designed and implemented supply chain integration with full M2M (machine-to-machine) connectivity between buyers and sellers reducing error rates and reducing FTEs required for order processing by 50%.
• Incorporated support for industry-standard processes and transactions published by CIDX (Chemical Industry Data Exchange). Participated in the development of standards by CIDX.
• Developed and documented implementation methodologies for the marketplace. Improved setup time by 20% and implementation time by 20-40% (depending ot Customer IT readiness).
• Led the implementation of two large supply chain networks for Glidden Paints/ICI and Nalco Chemicals with implementation revenue of $600K.
• Served as Project Manager of software development projects and coordinated project resourcing with company PMO.

Confidential, Ann Arbor MI

Director, Software Development and Operations

Responsibilities:

• Worked with customers in requirements and feasibility analysis for major product releases and enhancements. Facilitated sales process for all major company sales efforts by mapping customer's "As-Is" and "To-Be" processes and demonstrating hard savings and other benefits.
• Developed an early web-based integration architecture enabling buyers and sellers of chemicals to exchange demand and order information. Added full M2M (machine-to-machine) connectivity with connectors for major ERP systems using SOA Architecture.
• Designed and implemented redundant data centers for solution hosting with complete disaster recovery capabilities (zero downtime).
• Managed between $7 and $10 million purchasing/contracts for infrastructure, software development tools, and services. Instituted the first ISO compliant contract review process.
• Designed and implemented HAZMAT (Hazardous Materials) document management system fully integrated with the purchasing process.
• Managed Portfolio Management function (similar to PMO). Developed policies and procedures for project and program management and audited project compliance.

Confidential, East Lansing MI

Programmer Analyst

Responsibilities:

• Confidential is a world-leading laboratory for rare isotope research and nuclear science education.
• Managed internal network and access to High Energy Physics Network (HEPNET), a precursor of the World Wide Web.
• Developed scientific word processing applications based on Tex and LaTex technologies.