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Cloud Support Associate - Linux Resume

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TECHNICAL SKILLS

OS: Linux (Amazon, CentOS, RHEL, Ubuntu, Arch), Windows 10

Linux Sysadmin: AWS (EC2, EBS, EFS, VPC) Apache, Nginx, Wordpress, Bash. Basic knowledge of DigitalOcean Certifications LPIC - 1/SUSE CLA, MCTS, MCP

PROFESSIONAL EXPERIENCE

Cloud Support Associate - Linux

Confidential

Responsibilities:

  • Continuing to perform deep dives for customer on various issues such OOM-killer invocation, bugs in repo provided packages, SMTP email delivery problems, advanced use of AWS services, etc.
  • Part of team designated to help resolve backlogged Enterprise cases.

Cloud Support Associate - Linux

Confidential

Responsibilities:

  • Responsibilities: Assist Linux Sysadmins wif resolving problems related to AWS via Email, Chat and Phone.
  • Exceeding goals for case resolution by %156.
  • Performed deep dives on various customer issues to provide solutions.
  • Worked cases normally handled by other teams in order provide quicker resolution and better support experience.

Sr Analyst - Bus Tech Analyst

Confidential

Responsibilities:

  • Responsibilities: Desktop/Telephony Support. Production of KB articles for company wide database.
  • Recommending and ordering technology assets. Technology consulting. Liaison for vendor relationships.
  • Single point of contact for 250+ employees and senior executives.
  • Resolved 200 to 422 support issues per month via in-person contact, email, IM and phone.

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