Functional System Administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

Functional System Administrator

Responsibilities:

Managed Confidential Poweredge servers, EqualLogic, and NetApp SANs
Led Windows 2012 upgrade/migration from bare metal to virtual server project
Led Citrix XenCenter to Microsoft Hyper - V project
Led project to consolidate 47TB of storage and server roles
Administered enclave networks in compliance with JSIG
Patched servers for compliance and security per IAVAs and STIGs
Produce artifacts in support of DoD accreditation of NIPR and SIPR systems
Worked as a Client Service Administrator (CSA), end user support for Windows 7/10
Managed user accounts and groups in Active Directory
Install configure approved software on servers and workstations
Managed, ordered, setup and configured department IT equipment; printers, desktops, laptops, routers, Confidential and Confidential

Confidential

System Administrator Senior/Security Administrator Technical Lead Responsibilities:

Increased workstation maintenance efficiency by installing timely updates (IAVAs, SPARS), reimaging PCs, new PC setup Decreased user downtime through account creation, unlocks, and password resets Used NISPOM and JAFAN 6/3 requirements to increase applied knowledge
Increased auditing quality and response time for Windows 2003/2008/2012 and UNIX/LINUX servers by developing content for HP ArcSight SIEM
Performed log monitoring of Windows and UNIX servers using a variety of tools, LogParser, Visual Basic (VB) scripts, batch files, IBM Tivoli, Quest InTrust log filers, and Microsoft Operations Manager Provided initial triage/analysis of malware Provided incident response
Investigated policy violations, and employee misuse cases with host and network based forensics with EnCase, Spector, and Clearwell.
Increased response time for end user calls and emails from days to minutes
Reduced and eliminated vulnerabilities on Windows Server 2003/2008, UNIX, and LINUX with McAfee Foundstone vulnerability scanner and NMAP
Improved log monitoring performance; Cisco routers, Check Point firewalls, SourceFire IDS, AirDefense, Juniper Net Screen, Tripwire, and PGP appliances
Provided oversight for Sarbanes-Oxley (SOX) and HIPAA audits Service Desk Analyst,
Provided high quality, high volume, and low contact time customer support with high first call resolution for internal service desk using Remedy

Confidential, Orlando, FL

Help Desk Analyst

Responsibilities:

High quality, high volume, and low contact time support with high first call resolution Perform onsight support for Windows XP, Confidential and printer hardware issues Improved network connectivity by performed network and router troubleshooting Subject matter technical expert in corporate wide computer based training Enhanced policies and procedures by authoring and editing technical documents Increased knowledge of employees by developing and providing ongoing training
High quality, high volume, and low contact time support with high first call resolution
Perform onsite support for Windows XP, Confidential and printer hardware issues
Improved network connectivity by performed network cable and router troubleshooting