Service Performance Engineer Resume Orlando FL - Hire IT People

SUMMARY

Over 3 years of professional experience in the Telecommunication field.
Strong noledge and hands - on understanding of 4G and 3G network technologies and optimization.
Proficient in acting as a liaison between business clients, upper management and operations teams.
Locating and understanding issues on site and communicating actionable points to the off shore team.
Efficient management of RF and field operations teams to improve network performance and expedite resolution to break-fix issues.
Hands-on experience wif statistical data analysis and representation.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Service Performance Engineer

Confidential, Orlando FL

Responsibilities:

Ensured smooth on-site service delivery and performance
Establish baseline for deviant sites and resulting failures o Set improvement goals and plans by market o Gain buy-in of goals, plans from Sprint field operation team
Ensure service delivery in supported markets and performance improvement in competitive mobile test drives
Present biweekly results to upper management and discuss future performance improvement procedures
Monitored all communication tower sites across all technologies and services
Fill gaps in existing communication base-station break-fix issues and monitoring o Identify un-ticketed performance issues including sleeping cells
Extract and analyze performance metrics data from Sprint tools using statistical analysis
Reduced on-site operation expenditures and network-out-of-service (zero transaction) days
Reduced number of no-touch active bird sites (major on-site issue that effected the services) from 38 to 0 o OpEx savings of $10,500 (7 sites) on getting active bird sites evaluated and fixed before scheduled bird studies, $50,000 on 2 sites by scheduling break/fix site visits wif scheduled maintenance thus saving site visit costs
Saved 196 out of service days on sites by efficient and actionable reporting of break/fix action for faster resolutions
Identified, reported and resolved issues and gather new requirements

RF Market Lead

Confidential, Orlando FL

Responsibilities:

RF performance lead and point of contact for North Florida Confidential and Confidential Confidential migrations from metrocell
Leading a team of on-shore and off-shore engineers toward optimization of the markets
Delegating tasks wifin the team and driving escalations to quick resolutions for pre and post launch activities
Daily and weekly cluster/market optimization toward cluster/market completion and acceptance by the customer
Managing regular meetings wif the customer to assess progress and discuss future operations

Engineer

Confidential, Orlando FL

Responsibilities:

RF point of contact for Confidential optimization and performance
Implementing parametric changes to maintain KPIs - access failures, blocks, drops, MOU, power and attempts
Identifying daily top offenders and reporting them to respective teams for break-fix resolutions
Design and support for ground-mount LTE/ Confidential solutions wif link budget analysis and antenna configurations
4G-LTE Single Site Acceptance Test Procedures (ATP) for performance verification prior to commercial launch
Stationary tests including UDP/TCP Downlink/Uplink throughputs, connection setup time and round trip (ping) time
Intra-Handover tests between sectors ensuring successful handovers and interruption times
Training new resources, setting up new testing kits and optimization of Sprint Confidential in the Florida market