Infrastructure Support Consultant Resume

SUMMARY

Accomplished Systems Administrator - with Data Center and multiple platform (Unix- like, Windows Server and Storage) experience. Effectively plan, install, configure, optimize and monitor the IT infrastructure to achieve high availability and performance in a team based environment. Able to support a vast array of storage devices for any corporate needs.
Documentation and presentation - Creating and editing documents in a wiki to assist others in support in areas that are new/difficult to understand.
Research and Analysis - 3+ years researching technical matters and seeing if they would in the situation called upon.
Data Migration - 5+ years setting up and performing data migrations across NAS, SAN and server platforms.
Windows Server - 7+ years administrating, configuring and building servers to fit required needs. Supporting servers both physically and virtually with VMware
Unix/Linux Server - 4+ years working with Unix-like operating systems, such as Solaris, *BSD, RHEL, Cent OS, OS X.
SAN experience - 4+ years working in a complex storage environment consisting of Hitachi HUS, VSP, HCP, USPV - EMC Symmetrix, DMX, VMAX - Dell Equallogic - HP 3Par and Cisco/Brocade switches.
NAS experience - 4+ years administrating, configuring and supporting Netapp 7mode and cDOT - EMC Isilon and Clariion - Hitachi HDI.
Working with various software: HP Open View, HP SIM, HP Data Protector, Unisphere, Hitachi Command Suite, Celerra Manager, WSUS, Service Now, SCCM, Hitachi Storage Navigator, Vmware Workstation and ESXi, OneFS, Service Now Ticketing System, Powershell, WSUS, Active Directoy and Group Policy.

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Support Consultant

Responsibilities:

Utilizing Wing to Wing approach for both storage and servers. Configuring the servers newly added storage with partitioning and formatting.
Assisting with DR drills related to storage.
Collaborating with vendors and other teams to help assist with hardware/software support.
Working with a ticketing system to add/update tickets - change, incident or requests.
Daily administration tasks such as:
Working incoming incidents
Switch zoning configurations
Space Allocations
Monitoring storage arrays for issues
Prioritizing tickets as they come in
Assisting in supporting both Unix and Windows Servers, troubleshooting performance/storage issues.
Supporting virtual storage environments with Vmware.
Writing bash scripts to make work more efficient for my coworkers and myself.
Documenting scripts, howto’s and examples in a wiki when new issues appear.
Restore data via snapshots and various backup solutions.
Assisted in Shift Supervisor duties.
Leading the team morning handover meetings.
Performing code upgrades to switches and NAS arrays.

Confidential

Systems Analyst

Responsibilities:

Evaluating and upgraded entire server room with new/updated hardware. Migrating from Windows Server 2003 to Windows Server 2008 R2 and above.
Changing the method used for backups and restores. Moving from an old tape backup solution to a newer and faster disk based array. Switching to an automated backup everyday to the storage array rather than manually, once a week, to tape.
Creating a documenting system (wiki based) for our team members to collaborate on work that has been complete, what needs to be done, and examples on how to use new software or hardware.
Administrating and configuring Windows 2008/2012 based servers(physical and virtual) and hardware.
Designing and implementing a video conference streaming setup for the main auditorium. Streaming video and a PowerPoint presentation to employees on the accounts all over the world.
Training new and old employees on their systems and helping with any problems they have with their applications (SAP, Office, VPN, etc.).
Designing and implementing a new wireless network throughout the underground building. Installing Access Points and switches. Also configuring the network(subnetting, DNS, and DHC) and diagnosing any issues regarding interference with AP layout.
Creating and rolling out a monitoring system which allowed us to track and troubleshoot systems or components of critical and noncritical importance in a timely manner.
Taking escalation calls and working on issues such as VPN, router and server faults.
Maintaining the sites IDF/MDF closets.
Reviewing any patches that could potentially cause disruption to the servers before implementing.

Confidential

Technical Support

Responsibilities:

Working with customers to help fix their technical problems in a timely manner.
Assisting other co-workers with their calls and help finding technical documents they might need.
Training new employees on how to troubleshoot, use ticketing system, and technical document library.

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