IT Specialist Resume

TECHNICAL SKILLS

Microsoft Windows 7/Windows 10 Administration/User Support.
Microsoft Office 365 / Office 2016.
Microsoft Windows 7/10 Professional workstation installation, configuration and support.
Network/security protocols and policy, risk control/awareness.
Security planning, review, implementation.
Symantec Ghost re - imaging software.
PGP encryption software installation and configuration.
Troubleshooting/service of laptops/desktops, software, networking, wireless networks, printers.
Switch/network port cabling.
Writing of detailed hardware/software procedures and documentation.
ZOOM Teleconferencing systems configuration and support.
Customer support, remote support, technical liaison.
Project planning, research, documentation, implementation.
Proofreading/editing of sales proposals and technical reports.
Excellent communication, research, organization, and leadership skills.

PROFESSIONAL EXPERIENCE

IT Specialist

Confidential

Responsibilities:

Onsite IT Liaison between Confidential and IT Managed Services support, including multiple vendors (AV, biometric, printing).
On-boarding/terminations.
Coordinated encryption installs, laptop upgrades/refreshes, service calls, network testing, WAP testing/service, biometric access system.
Managed onsite security system.
Managed local infrastructure support, acted as onsite technical support, Tier 1/Tier 2 as needed.
MSA security policy reviews, internal security policy drafting (SANS20), documentation and implementation.
Researched teleconferencing solutions, implemented ZOOM company-wide, and set up three local Zoom Room conferencing systems
Internal IT training documentation.
Office365 support (licensing, provisioning), including SharePoint.

Technical Services / IT Specialist

Confidential

Responsibilities:

Provided Tier II desktop support to local and remote customers on Windows XP/7 laptops and desktops.
Laptop hardware repair/service.
Network connectivity issues; printing issues; printer installations.
Company-wide upgrade from Windows XP to Windows 7; coordinated upgrades, data retrieval, scheduling with remote users.
Installed/configured PGP encryption software.
Installed standard and non-standard software locally and via shared network resources for FAA and NMCI contract personnel (MS Office, IntraGuide, Wireshark, ProComm, SecureCRT, BeyondCompare).
Worked with Tier III support as necessary, coordinated further service/troubleshooting.
Researched and tested software functionality and compatibility issues.
Imaged laptops and desktops with latest Harris Windows 7 image.
Asset management (Remedy), ordering/shipping of equipment and software.
Troubleshooting hardware and software issues locally and for remote customers (connecting via MeetingPlace/Lync as necessary).
Quest VPN token management, instruction, and distribution.
Assisted with weekly system back-up tasks.
Audiovisual / Mobile VTC unit.