SUMMARY

• Accomplished engineer, subject matter expert, and technical operations manager of unified communications, telecommunications, and data services with a diverse background in engineering, design, and development of carrier and enterprise voice and data network solutions.
• Strong skill - set in the design, planning, provisioning, monitoring, and troubleshooting of network architecture and systems.
• Specialized in interoperability testing for product certification and firmware approval of system components and third-party utilities and applications.
• Results-driven leader of multi­practice engineering teams with proven success in delivering technical solutions and achieving organizational goals. Instrumental at all levels of the network and product lifecycle, service delivery, and quality management of Hosted and Managed services.
• Specialized expertise and experience in managing and designing Next Generation Network transformations to include network consolidation, OSS/BSS integration, service, and subscriber migration for softswitch and IP Multimedia System (IMS) implementations.

TECHNICAL SKILLS

• Class 4 and Class 5 Legacy/TDM, Class 4 and Class 5 Softswitch, IMS, Media Gateway, Nortel DMS 10, Nortel DMS100, Alcatel Lucent, Broadworks/Broadsoft, MetaSwitch, Call Feature Server, Metaview Explorer, Cisco Call Manager, Metaview SIP Provisioning Server, Codecs, VPN, VoIP (Voice Over Internet Protocol), SIP (Session Initiation Protocol), SIP & Intercluster Trunking, Wireshark, Metaswitch, Session Boarder Controllers (Perimeta, ACME Packet),
• Commportal, Call Routing & Translations, PBX, DACS, DSLAM, IAD, MUX, PRI, PSTN, POTS, DTMF, SS7, SIGTRAN,
• MOS, LSR, LSP, DiffServe, DSCP, Intrusion Detection Systems (IDS, HIDS, NIDS) LFM, SIV, SAS, CFS, EAS, Telnet, LENS, QRSS, NOC, NID, MGCP, MADN, DID (Direct Inward Dial), Auto Attendant, Call Center Design & Implementation, Advanced Translations, Dialing Plan, Call Routing, Call Switching, MPLS, HPBX, PRI, Firmware, DSL 1,2, and 3, T1, Metro E, XML Firmware, VMWare, Cisco Networking (switches, routers, firewalls), Adtran, Netvanta, Linksys, ATA, Snom, Aastra, Polycom, Ethernet, Unified Messaging, Conference Bridge, Intranet, Extranet, DHCP, VLAN, TCP, IP, NAT, SCCP Convergence, MSSQL, SQL Server 2008 Business Intelligence R2, CRM - Kentico, Visual Studio 2008, Microsoft Office, Visual Studio, Unitrends, Data Integrity & QA Analytic, Exchange, Sharepoint, CIS, Alert, Great Plains (Microsoft Dynamics), LDAP, Active Directory, Solar Winds, WebEx, Oracle - CrystalReporting, Wireshark, Database Design & Development, SQL, Visual Studio, .NET, XBASIC, AJAX, Visual Basic, HTML, XML

PROFESSIONAL EXPERIENCE

Subject Matter Expert - Engineering & Operations Consultant

Confidential

Responsibilities:

• Provide subject matter expertise to voice carriers and cable operators in the United States, Latin America, and United Kingdom. Services were provided in various practice and functional areas to include network engineering, operations, product development, service management, provisioning, and OSS/BSS integration.
• Projects completed include Next Generation Network Transformation and Migration, Product Development and Interoperability Testing, Network Standardization and Configuration Management, Switch Management, Translations Building and Optimization, Lab Testing Process Improvement, Microwave Backhaul Trial, SIP Trunking, Turn-Up Best Practices and PBX Certification, Remote Capture and Troubleshooting Methods of Procedures, SBC Configuration and MMF Framework Customization.
• Designed and directed the successful Next Generation Network Transformation and Migration for New England CLEC with 350 central offices. Acted as lead engineer in design and implementation of network architecture, migration of legacy subscribers and subscriber data, redesign and provisioning of subscriber services, and OSS/BSS integration
• Developed and directed the design and seamless implementation of MGCP integration to voice network in transition to Next Generation Network architecture with efficient and comprehensive approach to deployment and testing, operational support transformation, and product and service redesign and launch strategy
• Directed operational activities and led engineering and testing efforts for product development, equipment and firmware certification, feature interoperability, and stress and user acceptance testing for voice and unified communication services resulting in the launch of sixteen new hardware components including sip phones and access devices, twenty-six approved and certified firmware versions, and four third-party applications for call center, softphone, and reception IP consoles.
• Established and implemented new processes and procedures, test plans, and documentation which reduced reported incidents by 82% from advanced support teams and Network Operations
• Led cross-functional, multi-practice implementation of Network Standardization and Configuration Management project which included consolidating 124 tools and applications for network operations and engineering, re-engineering processes and procedures, and establishing and enforcing continuous process improvement activities and effective cross-functional transition plans

Product Manager & Practice Lead Engineer

Confidential

Responsibilities:

• Led the development and engineering efforts for all products and technical solutions including IP Centrex, PBX (Premise and Non-Premise), Hosted Voice, Video, Trunking, Metro-Ethernet, Wireless, Type II, Managed Routing, IP -VPN, MPLS, PRI, Optical Internet - Optical Fiber, and Unified Communications
• Managed entire Hosted Voice product line and led all efforts in product lifecycle to validate, test, define, package, and price services to offer more attractive and comprehensive solutions to business clients while improving service quality and operational performance and providing counsel to executive management on business and technical strategy, operational readiness and transition, staff development, and service management
• Acted as final escalation for network services and remediated all events impacting service and performance

Technical Operations Manager of Engineering

Confidential

Responsibilities:

• Directed multi-discipline team of 23 engineers in the design and delivery of Hosted and Managed Service solutions to include Colocation, Cloud, Voice, Virtualization, Backup and Recovery, and Security
• Established and optimized process and procedures, performance metrics, and monitoring tools to support Service Level Agreements
• Developed and implemented technical, financial, and operational standards and controls for Data Center and Network Operations and Service Management and led all auditing events for certification and compliance with Sarbanes-Oxley, HIPPA, and SSAE 16 (SOC1) and AT101 (SOC2) attestations achieving all compliance and vendor certifications to include Cisco Gold, SOX, and provider's first SSAE 16 SOC II
• Recommended new strategies and developed a plan to transform, expand, revitalize, and diversify the technical and operational approach of the company and implemented new solutions that resulted in a more customer­centric, service-oriented operations and product portfolio resulting in a 69% overall increase in profitability within six months of plan implementation