Dynamic, intuitive leader with proven ability to drastically increase productivity by initiating creative solutions to complex IT and business problems in a highly mission-critical setting.

HIGHLIGHTS

• Ensured high availability of mission-critical server/network components at over 200 sites in Canada and for clients in the Dallas/Ft. Worth area.
• Accomplished problem solver and Operations Team Leader for 23-person team in a high-impact, high-security banking center.
• Created technical workarounds and system fixes, resulting in a 35% increase in team productivity.

SKILLS

• Server Administration (Server 2003, 2008) for more than 320 sites in the U.S. and Canada, supporting thousands of users. (AD maintenance/support, DFS, GPO, DR on a daily basis)
• Experience supporting users in the following environments: Windows XP, Vista, 7; Mac OSX,
• Linux (GUI and command line)Fedora/Ubuntu.
• BMC Remedy and Peregrine support ticketing systems
• PC/MAC hardware and software troubleshooting and repairing
• Deploying software updates to Enterprise systems, initializing patches to systems locally and remotely
• Troubleshooting and repairing mission-critical server/desktop systems
• Monitoring network activity and reporting bandwidth constraints
• Very experienced in Windows based networking methodologies, along with Cisco routing/switching (CLI in IOS as well).
• Very experienced in VMware Vsphere and MS HyperV
• ITIL v3 Foundations Certified
• Reimaging systems using Acronis TruImage, Ghost, CloneZilla
• Emphatic about customer service and making sure issues are corrected in a timely manner.
• Experience programming in ASP, PHP, VB, C# - Word Press, Dot Net Nuke
• Hosting control panel experience: Plesk and cPanel

EXPERIENCE

Information Management Senior Specialist, 2011 – Present
Confidential
Dallas, TX 
As an Information Mgmt. Sr. Specialist at ACS, I am charged with supporting Air Liquide in their IT field services initiative with regard to Server Administration and Desktop Support. I am charged with supporting all servers at sites in Canada (200+) and for ensuring maximum uptime. Key responsibilities include the procurement of new server systems, physical build and deployment to remote site(s). Onsite logical configuration per corporate policy, and integration with existing network. Work with SAN/FCoE on a daily basis (Dell Equallogic and EMC Clariion) storage arrays. Conduct root cause analysis, and am an active player in all management processes with regards to service delivery: Release Management, Capacity Management, Change/Configuration Management, Problem Management, Training, CMDB/Catalog, Prod Readiness and deployment.

Daily duties consist of the following: 
Active management of remote servers, checking for active ping and monitoring speed of systems. Proactively managing potential issues on servers (predictive disk failure, corruption, drive quota, SAN connections, etc). Installing and configuring Domain Controllers, maintenance and operation of Active Directory (performing maintenance to EU’s per best practice standards). Deploying Group Policies to multiple users/groups or single user. Also actively work to enable Distributed File Systems to servers in the field. SQL server 2008/SSIS operation, maintenance, custom queries and disaster recovery solutions.

Desktop Support: Duties consist of supporting users at the client site, at the Texas Instruments headquarters facility in Dallas, Texas. Often troubleshooting low-level computer hardware issues, involving board replacements, soldering and reimaging of systems.

Operations Team Leader, 2009 – 2010
Associate, 2008 - 2009
Confidential, Lewisville, TX
As an Operations Team Leader at Confidential, I led a team of 27 analysts, acting as a liaison to the line of business IT team in Chicago. I detected issues in the network and determined system abnormalities needing resolution. I resolved technical issues regarding user logins, software glitches, hardware malfunctions. I worked to resolve these quickly on my own or with the escalated help of our line of business IT support; minimizing any impacts to business or production workflow. Wrote several debugging scripts to help troubleshoot system issues (using command line and Power shell). One of two IBM Rational Administrators within Confidential group, responsible for certification and programming efforts as well.

Leadership
Led 27 data entry associates and insured their success during four large-scale software deployments. Solved problems, created workarounds and reported persistent issues to senior managers.
Introduced VMware “Cloud” based solutions to management, and led effort to utilize more virtualized systems.
Implemented SharePoint Server 2007, and led in development and maintenance efforts to ensure continued communication and collaboration between teams onsite and abroad.

Systems Engineer (Summer Internship)
May 2006 – August 2006
Confidential
North Charleston, SC
Researched and created streamlined production flow processes using Microsoft Visio. Presented efficient production overhaul proposals to C-level executives for Mantech and other organizations including the Department of the Navy and Marine Corp System Command. Also worked on the C4ISR DDACT project (Digital Dismounted Automated Communications Terminal) for the Department of the Navy. Involved in user interface design and geo-coding of GPS mapping software.

Web Developer, 2005–2008
Confidential, Denton, TX
Called customers and completed post-sale surveys. Built corporate website. Developed a customer relationship management (CRM) software application to track leads using ASP, JavaScript and Perl. Employed SQL 2008 database backend to store data. Managed daily progress on CRM development project and corrected defects. Installed and activated Windows Server 2003, setup user access privileges and connected network printers. Setup and maintained company server locally, and setup remote server for offsite backup redundancy. Worked a lot in PC and Linux environments, and helped troubleshoot staff issues in Mac OSX as well.
Accomplishments
8-month CRM project led to 85% increase in productivity and completely eliminated paper logs. Independently created, tested and fielded CRM application to staff from the ground up. 

EDUCATION

Bachelor of Science, Information Systems