SUMMARY:

Over 18 - years working in the IT sector. Experience applying best practice technology methods for land, air and sea devices to include satellite and MPLS network technologies. Current knowledge of Microsoft AZURE Cloud technologies, SCCM, SCOM System Center Suite, Virtual Machine Manger (VMM) and all its functionalities as well as Hyper-V, VMware and Windows Server technologies to include the CLOUD IaaS, PaaS, SaaS, Maas with MDM and INTUNE.

PROFESSIONAL EXPERIENCE:

Confidential

SCCM Administrator, SCOM and SCSM Administrator

Responsibilities:

• Develop and push out third-party software: Firefox, Adobe, Java via App-V solutions.
• Manage the Software Repository for all NA workstations. Package and or customized applications for SCCM Distribution based on region, site or group. Use Airbus provided images and modify and or prepare for deployment
• Work with other IT members and support their activities by processing requests for software deployment, customization and updates. Setup and monitor Monthly Security Roll Up Updates for all US Workstations
• Produce reports on application deployments, security updates compliance. Produce reports on Hardware devices
• Services to be provided by the SCCM include all relevant tasks and activities which are necessary to accomplish the expected objectives:
• Deployment of new software packages. Packaging of Applications when needed for distribution with SCCM Deployment
• Plan, document, test, and deploy applications, application updates and security updates for all or for determined group of users/workstations based on requirements.
• Download, modify, document and deploy IMAGES for various operating systems as required for Helpdesk to use. Update boot media if required. - update drivers
• Image preparation and setup for unattended deployment. Automated re-imaging of computers based on tasks or scripts.
• Maintain relationship with EU counterparts in order to be part of any modification, changes or upgrades
• Microsoft System Center Configuration Manager (versions 2012 & 2007, 2016)
• Microsoft Deployment Toolkit (version 2013 update 2). Flexera Install Shield (version 2014)
• Windows Assessment and Deployment Kit (Windows 10). Windows Deployment Services
• MS Office 2010, 2013 - MS Outlook, Remedy, other applications
• Expertise with MBAM and Experience with Task Sequencing and scripting
• Deliverables include standard ITIL User Service deliverables
• Accurate and consistent updates to the work log of incidents and requests within the ticketing systems
• Timely response and within SLA for all incidents and requests
• Publish and monitor Security updates, deploy Images, deploy application packages.
• Produce reports on Application deployment, Image deployment and Hardware inventory
• WQL and SQL query language. LDAP query language. Scripting (primarily VBScript & PowerShell)
• Microsoft Windows Client OS (W7, W8.1, W10). Microsoft Windows Server (2012R2, 2008R2)

Confidential, FAYETTEVILLE, NC

Enterprise Senior SCCM Engineer / SCOM Lead (contract)

Responsibilities:

• Compost and execute SQL scripts, Support for Microsoft SCCM (System Center Configuration Manager) 2012 R2 and SCOM 2016. Application Deployment, SD and Patch management with and without ADRs
• Application Packaging and Windows Application Migration (Win 10)
• Internal and UAT Testing Distribution and System Administration/Implementation of networks.
• Perform software distribution and patch management to Windows PC's, laptops, and servers
• Provide functional and technical written evaluations of products and operating system upgrades and patches
• SCCM Administration, Software deployment and Package/Application.
• Support SCCM Site Maintenance tasks as discovered in the Microsoft RAP Health and Risk Report
• Solid Experience in Creating OSD Task Sequences for SOE Images.
• Expertise in Deploying Applications to End Users in Production environments using SCCM 2012R2.
• Experience in using creating Transforms (MST), Patches (MSP) and Merge Modules etc., for use with MSI’s and or Repackaging techniques.
• OSD User State Migration (USMT) and Hard Links
• Windows 10 Image development, MDT Task Sequence development
• SCCM Task Sequence development, Bitlocker with MBAM
• SCCM Administrator, SCOM and SCSM Administrator, build task sequences and Boot.wim image files for PXE Boot servers and test and configure workstations in the build room.
• Develop and push out third-party software: Firefox, Adobe, Java via App-V solutions.
• Administer and manage Windows Server administration
• Update SCCM software patches for Windows 10 Clients for both NIPR\SIPR Networks
• Performed STIG system hardening against attacks and reduced vulnerability footprint.
• Adjust or mitigate software packages and information modifications to support the latest version of TLS.
• Work with security teams to mitigate SCAP scans for vulnerable on systems for mitigation and known issues related critical issues.
• Created STIGS baseline security templates for system images in SCCM for newly deployed systems to ensure system hardening for workstations and servers to ensure they had the latest and greatest patch and security updates before they were put on both NIPR/SIPR networks.
• Role and Responsibility, SCCM administration, maintaining, Hardening and troubleshooting the servers. In-depth knowledge of Windows SCOM, SQL, SMS and SCCM professional systems maintenance experience in a Windows, SQL and SCCM environment.
• Ability to communicate technical issues with non-technical people
• Windows SCCM, Industry expertise, Installing and test Patches Install/upgrade operating systems and SCCM, SQL version support scripts and PowerShell for automate the jobs.
• Performs computer system administration duties in a distributed enterprise network.
• Server capacity Planning and hardware upgrades. Find out root cause for the technical issues.
• Design and implement DR plans. Perform SCCM server Migration activities.
• Write SOP documents for support activities.
• SQL DBA Administrator for application support and server builds

Confidential, VIRGINIA

Enterprise Senior SCCM Engineer / SQL DBA Lead

Responsibilities:

• Push out DISA monthly patches via ADR in a timely manner.
• Maintains smooth operation of multi-user computer systems, including coordination with network engineers. Sets up administrator and service account, maintains system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation, and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources.
• Install, investigate and resolve routine and complex matters of significance with computer software and hardware equipment.
• Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
• Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
• Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
• Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed for medical applications and technologies.
• Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
• Meet HIPPA mandates, apply STIGS hardening to SQL Databases

Confidential, Arlington, VA

Enterprise Senior SCCM Engineer

Responsibilities:

• Administer and support the administration and maintenance of the Systems Center Configuration Manager patching and update solution in a military environment for the Army National Guard Headquarters and 54 territories and 130,000 End-Point device migration from Windows 7 to Windows 10 operating systems via SCCM and OSD Task Sequences using MDT, ADK, WAIK and WDS tools.
• Resolve Remedy tickets and incidents opened by end users and State SCCM Administrators for all SCC matters, with Distribution Points, State Migration Points, Automatic Deployment Rules, system images and Windows client deployments.
• Author and Administer OSD Task Sequences for 31 different hardware laptop models
• Harvested all drivers for the 31 different devices models managed by only 3 different Task Sequences due to logical design and PowerShell scripts to automate the build in the OSD and logically select the correct device drivers for the correct model type.
• Build, test and support the Government desktop image management solution for Windows 10 Operating System builds, Task Sequence and Variables
• Provide assessments of technical and operational practices based on leading industry standards specific to the requested technology.
• Strong application packaging experience for SCCM and App-V, Enterprise HDQTRS Engineer for patch management via SCCM, SCCM Report Lead for building reports and presenting data to management, Administered and Supported Microsoft Windows Server ( )
• Packaged Applications using App-Deploy and Orca tools as well as App-V
• Operating Systems deployments (OSD) and Task Sequence building
• Active Directory and Advanced Group Policy Management
• Create, test and deploy software installation packages utilizing SCCM 2012 and other methodologies, including MDT, WADK, and WDS for Windows 7/10 and MAC OSX images and other 3rd party applications
• Create packages using tools such as Zero or Lite Touch technologies, Active Directory, BitLocker and User State Migration Tools
• Monitored database synchronization across the SSCM infrastructure platform for CAS and (4) Primary Sites across 50 States and (4) territories abroad.
• Ran the RAP tool annually to acquire visibility into the SQL Server overall health and needs.
• Creation/Development /Troubleshooting of deployment package, pushing the deployment, reporting the status of deployment and overseeing the success of the deployment.
• Established Baseline Configurations to meet the LOB mandates and compliance for DoD regulations.
• Strong customer service skills to deliver quality results in a demanding environment.
• Able to work well under pressure and within short time constraints.
• Excellent documentation, communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to efficiently prioritize and organize competing work demands with little oversight.
• Lifecycle management of hardware, software, and other internal processes.
• Overall management of networked systems (Servers, SANs, VMWare, Windows Servers file and print services, Domain Controllers, VLANs, Active Directory, WAN and LAN services, Data Center capacity management and planning, Security management and reporting, Disaster recovery, Backups and recovery).
• Desired State Configuration management using SCCM, PowerShell, other deployment tools.
• Ability to work effectively in cross-disciplinary IT Teams.
• Excellent support when mentoring and showing team members new technologies and them to increase their skillset and knowledge to support company technologies for cross so they can contribute more to the team effort.

Confidential, Arlington, VA

New Technology Deployment Engineer

Responsibilities:

• Packaged and deployed applications using Microsoft’s SCCM and App-V. Managed patching of Microsoft and third-party applications via SCCM, and reporting, metrics, and dashboards for higher level management. Managed and troubleshot application the SCCM and App-V environments. Provided Patch updates, SCCM Packaging for Wintel Server Systems
• Security Analytics for Windows 7, Windows 10 and MacBook-Pro End-User Systems and devices for Ransomware defenses.
• Deployed Bit9 Agent to 125 Wintel Server Systems in the Enterprise Infrastructure and DMZ devices and SQL Server 2014 Standard edition. Performed capacity testing after build and deployment for proper constraints.
• Managed a VMware hosted virtual environment. Created Virtual Machines, installed VMware tools, created templates, cloned, and deployed Virtual Machines from Templates. Created, managed and troubleshoot virtual machine masters and images.
• Installed, configured, troubleshot, and secured all ESXi and VCenter systems.
• Experience managing an OS image - Creating, implementing and deploying images for enterprise workstations and servers for medium to large corporate environments.
• Established Security Baseline Configurations for Windows 10 Administrative Templates and Security.
• Business Desktop Deployment (BDD), Microsoft Deployment Toolkit (MDT)
• Windows Deployment Services (WDS), Windows Pre-installation Environment (WinPE)
• Windows Automated Installation Kit (WAIK), Pre-Boot Execution Environment (PXE)
• Responsible for packaging applications for a Windows desktop environment automating delivery using the SCCM tool (SCCM 2012/2016)
• Development of custom settings at time of installation, user interfaces during installation and other client facing features
• Develop and document processes to deploy Zero Touch Installation (ZTI) images for an Enterprise environment utilizing SCCM Operating System Deployment (OSD)
• Migrate user files and settings using migration tools, such as Microsoft User State Migration Tool (USMT), Create custom OSD Task Sequences utilizing Microsoft scripting technologies and components, such as PowerShell, VBScript, Windows Management Instrumentation (WMI), .NET and Extensible Markup Language (XML) for captured images
• Assess and validate non-standard hardware / software, to include new enterprise SCCM OSD related products, to ensure operability in the enterprise, and provide a report

Confidential , Savannah, GA

Senior SCCM Systems Administrator

Responsibilities:

• Built and migrated Windows 2008 and Windows Server 2012 R2 on UCS Cisco Systems for various environments, DMZ zones and production and test domains. Provided Patch updates and SCCM Packaging for 700 new Wintel Server Systems for design manufacturing of aircraft and jets. Established Security Baselines in SCCM for both physical and virtual machines.
• Hardened operator systems utilizing Nessus Security Scans and installed RSA and Sophos applications. Used Tripwire to security environment. VMware Administrator version 5.x. Managed and troubleshot the SCCM and App-V environments.
• Packaged and deployed applications and troubleshot issues via Microsoft’s SCCM and App-V and managed patching of Microsoft and third-party applications via SCCM. Managed reporting, metrics, and dashboards for higher level management
• Created and managed Virtual Machines, installed VMware tools, created templates, cloned, deployed Virtual Machines from Templates. Installed, configured, troubleshot, and secured all ESXi and VCenter systems
• Continuously improved user desktop experiences through OS and application optimizations, automation, and streamlined processes. Evaluated, deployed, and supported all desktop applications and developed seamless integrations among them.
• Performed routine software updates to enhance functionalities and security and resolved escalated desktop application and OS issues. Built hardware agnostic image for desktop and laptop computers.
• Created custom group policies and PowerShell scripts for workstations. Managed application package creations and deliveries through SCCM. Maintained workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others. Evaluated and recommended desktop, laptop hardware and peripherals.
• Performed desktop rollouts and data migrations using OSD task sequences and USMT and created documentation.

Confidential, NC

Systems Engineer

Responsibilities:

• Supported Enterprise Domain for Forest and AD Infrastructure.
• Migrated 2003 Server to Windows Server 2012 R2 for end-of-lifecycle.

Confidential, Washington, DC

Team Lead Systems Engineer

Responsibilities:

• Team Lead for five Desktop Technicians to the successful conclusion of the deployment project.
• Provided guidance to less experienced personnel and mentored staff. Remedy ticket queue management to meet SLAs and submitted daily reports.
• DEE Enterprise Email Migration for NIPR/SIPR DoD clients for Microsoft Outlook migration to Office365 clients.
• Created and supported BlackBerry accounts and user devices. Created Active Directory accounts for Users and Computers.
• Assisted team with CLOUD deployment for email clients and Office-365 configuration, deployment and security infrastructure.
• Assisted the Windows 7 deployment SME for services to upgrade 18,000 DOD Confidential staff from Windows XP to Windows 7 Enterprise Edition on Windows Platform with over 1,500 servers utilizing System Center 2012, Active Directory, VMWare and Citrix technologies. Provided engineering, design, and test support for upgrade from existing Windows XP OS running on desktops and laptops to the Windows 7 OS. Upgraded existing computers to Windows 7.
• Developed documentation of the customer’s current state of operations and recommendations for Windows 7 and Office 2007/2010 migration. Supported and administered Group Policies for specific roles and functions. Deployed Policy changes and updates to WHS Groups for both NIPR and SIPR Users. Hybrid Imaging Technician supporting desktop, Deskside, Remote Connectivity, MobiKey, VPN and phone systems as needed all around technician for all technologies to end-users.

Confidential, Reston, VA

IT Production System Engineer

Responsibilities:

• Provided system administrative support for Confidential 's production infrastructure consisting of the Satellite Command & Control and Imagery production hardware and software. System Administrator for SCOM System Center Operations Manager and Solar-Winds networking monitoring tools for alerts.
• Experience in large-scale (2500+ servers) Microsoft cluster administration for Enterprise Systems Satellite Operations Center (SOC), Data Center (NOC) and Equinix COLO site in Ashburn.
• Supported Active Directory, Exchange 2007, Windows Servers 2008 and Windows 2012 with Solar winds, SCCM 2007 and SCOM technologies.
• Deployed $14,000,000 worth of new Dell R610 Servers and network equipment for new federal clients.
• Built 100 VMware Servers in the new Data Center environment via vCenter Console on Dell Blade Servers.
• Audited systems to ensure compliance with anti-virus, Internet connectivity and security patch policies. Offered 3rd tier support for on nights and weekends. Monitored database connectivity Microsoft SQL or MySQL and Linux, and uptime for MSSQL.
• Utilized ITIL v3 Change Management Practices. Provided VMware Datacenter Virtualization Support.

Confidential, Ashburn, VA

IT Systems Engineer

Responsibilities:

• Covered employee strike until resolved for Confidential Pilot Launch Content Developer Network. NOC Responsible for monitoring network related issues supporting digital media streaming, packaging and development for Orchestration of content from Hollywood and New York City over SONIC RING Technologies and MPLS via private network. These products are used today by Netflix, HULU, and other streaming ISPs.