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Network Support Engineer Resume

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Long Island, NY

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TECHNICAL SKILLS

ADC/Load Balancer: Kemp, Citrix NetScaler, F5 Big - IP, Barracuda, A10 and etc

Security: SSL, Public/Private key, TLS 1.X, SSLv3, cipher suite, SSL Offloading, Re-encryption, WAF and etc.

Hardware Tools: Cisco/Dell/HP Router and switches, Dell Server (Rack/Tower/Blade), HP Server (Proliant DL Series) and SUN Servers (SPARC and x86).

Firewall: Dell SonicWall, Paloalto, Netgate, pfSense and etc.

Operating Systems: Windows server 2003/2008 R2/2012 R2, Windows 8/Vista and 7, CentOS 5.11-7.X, Sun Solaris 10, Ubuntu, Fedora, Linux and etc.

Cloud: AWS, Microsoft Azure, VMware vCloud Air

Web Applications: IIS, Apache tomcat, PHP and etc

Databases: MySQL, Microsoft SQL Database

Application Software: Microsoft Office Packages, MS Outlook, MS Visio, Microsoft CRM, Microsoft Exchange 2010/2013/2016 , VMware Horizon View 6.0 and 7.0, Citrix XenApp Desktop 6.X-7.8, etc.

Protocols: TCP/IP, FTP, SSH, Telnet, LDAP, Radius, DHCP, OSPF, RIP2, EIGRP, VTP, etc.

Virtualization: VMware, Citrix XenServer, KVM, Microsoft Hyper-V and etc

PROFESSIONAL EXPERIENCE

Confidential, Long Island, NY

Network SUPPORT ENGINEER

Responsibilities:

  • Technical and end user support for a network load balancing software company
  • Install, configure, and troubleshoot Kemp’s hardware, virtual, Bare metal and cloud LoadMaster solutions
  • Provide phone, e-mail, and remote Cisco WebEx support to KEMP’s customers and partners
  • Configure various types of applications for load balancing including Exchange, Lync, SharePoint, VMWare Horizon View, Citrix XenApp, RDS, CRM, IIS, and many more.
  • Configure and troubleshoot the Edge Security Pack for pre-authentication of end users
  • Configure and troubleshoot Global Load Balancing for site-to-site redundancy.
  • Check with all system and security logs to identify Loadmaster and network issues.
  • Interface with Wireshark packet capture utility regularly to diagnose and troubleshoot network connectivity issues and concerns.
  • Satisfy all SLAs for customer satisfaction and achieve a 99% satisfied rate.

Confidential, Long Island City, NY

Network/system ADMINISTRATOR

Responsibilities:

  • Network operation and system support for a window shading solutions company
  • Install, configure, maintain and perform integration of related utilities and hardware.
  • Manage VMware ESXi hypervisors and vcenter server
  • Manage all user accounts in Active Directory domain controller
  • Monitor server health checks regularly including event viewer log analysis.
  • Manage and maintain antivirus server for spam and virus threats.
  • Maintain company network change diagram using Microsoft Visio.
  • Manage network reliability, performances and all types of securities.
  • Install, configure and troubleshoot Microsoft Server 2003/2008 R2/2012.

Confidential, Long Island City

NETWORK ADMINISTRATOR

Responsibilities:

  • Network and system administration for an MSP of web development solutions
  • Plan, design and implement Sun Blade System and SPARC Enterprise Servers.
  • Solaris 10 installation and configuration administration.
  • Monitor user daily activities and prepare regular reports to the IT manager.
  • Hard and Soft RAID configuration.
  • HBA and HSM Card configuration.
  • Active Directory installation and configuration.
  • Microsoft Exchange Server installation and configuration.
  • Operational work including troubleshooting and first level support.
  • Configure different types of routing protocol (EIGRP, OSPF, RIPv1 and RIPv2, Static, Default).
  • Monitor networks and systems so they are available and running at their optimum capacity.
  • Evaluate new technologies and present my ideas and findings to service management.
  • Manage, Install and configure CentOS 5.X, 6.X

Confidential, New York, NY

Help Desk Associate/PROJECT ENGINEER

Responsibilities:

  • Project engineer for global relief and humanitarian organization.
  • Plan and prepare all documentation including privacy and policy sets.
  • Design full user data backup system for OS migration and access.
  • Create and configure system imaging including common applications package
  • Implement Windows migration tools as well as use manual procedures to migrate from Windows XP.
  • Installation and configuration for Cisco VPN client.
  • Manage all agendas for the weekly IT management meeting.
  • Manage basic training for internal staff.
  • Maintain security of office network and servers

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