Professional Summary

• Over 10 years of experience in IT with expertise including but not limited to Siebel 6.x/7.x/8.x Server installation, configuration and administration, Siebel Application Administration, Siebel upgrade, WMQI/WBI Administration, MQ Administration, Netegrity Siteminder Administration, Siebel Administration on AIX, Windows and LINUX, Oracle 11g/10g/9i/8i administration and management, DB2 UDB LUW 8.x/7.x administration and management, Automation using Shell, Batch and Perl scripting, Application and Database Performance tuning for Siebel on Oracle and DB2 UDB databases, Application & Server Monitoring using Foglight, Siebel Analytics and OBIEE 10g/11g installation, configuration and administration
• Good understanding on siebel application development concepts involving business components, business objects, business services, integration objects, EAI adapters, data mapping, VBC, e.t.c
• Good knowledge of Siebel configuration and scripting
• Excellent knowledge of Siebel processes dependency on AIX & Windows OS
• Knowledge of Oracle Fusion installation, configuration and administration
• Excellent technical, analytical, problem solving and communication skills
• Excellent knowledge of SDLC and change management process
• Excellent documentation and mentoring skills
• Knowledge of PL/SQL programming

Relevant Work Experience

Confidential, Jacksonville, Florida 06/04 - Present
Lead Systems Administrator

• Worked on Installation of Siebel 7.x/8.0/8.1 Gateway, Application, Database, SWSE, Communication & Document Servers on AIX & Windows platforms
• Worked on Siebel 7.5.3.17 to Siebel 8.1.1.3 upgrade
• Worked on Siebel 7.5 to Siebel 7.7 upgrade and Siebel 7.5 to Siebel 7.8 upgrade to prepare the proof of concept environments
• Worked on Configuration & tuning of Siebel environments
• Extensively worked on solving production related performance problems & issues
• Extensively involved in providing support to the performance testing & worked with Siebel Architects to resolve the major performance problems for new releases
• Extensively worked on tuning production Environment for new releases
• Involved in creation of new Application Object Managers & new workflow components as per the requirements of business
• Provided support to development Environments related problems & issues
• Involved in designing high availability solutions
• Involved in Siebel Workflow processes, EAI, EIM & Assignment Manager administration
• Worked on Installation & configuration of third party software products like Resonate, Actuate reports, CTI, Foglight, Trillium & Spotlight
• Worked on automation of EIM tasks
• Worked on configuration of Application Deployment Manager
• Involved in the resolution of document & communication servers related problems & issues
• Monitored Siebel Development, Testing, Training, Staging, Fix & Production Environments through Foglight
• Extensively involved in repository migrations, Siebel file system migrations & actuate reports migrations
• Involved in fixing environment specific defects in the testing phase
• Involved in solving environment specific performance issues in the performance testing phase
• Worked on analyzing slow running and problematic sqls originating from Siebel application and provided recommendations to tune sqls for optimal performance
• Extensively involved in document & communication servers troubleshooting
• Worked on enterprise application integration which involved asp dotnet integration with Siebel application
• Worked on setting up the integrations for Siebel inbound and outbound web services
• Experience with SOA set up and troubleshooting inbound and oubound webservices and http posts to external applications
• Responsible for installing, configuring, upgrading of Siebel dedicated client, sample and tools on development team’s machines
• Created an automated process for srf replacement to support the development team
• Involved in the automation of administrative tasks which included control-m scheduling of restart scripts on Siebel servers
• Worked on Siebel environment parameters extraction & archiving
• Involved in configuration & maintenance of multiple applications on a single environment
• Involved in providing requirements & guidelines for Configuration of LDAP security adapter & Netegrity SiteMinder for Siebel applications
• Worked on Configuration of CSS load balancing for Siebel 7.7.1 application
• Worked with Middleware administrators to resolve the issues related to the MQ server tasks
• Worked on data archiving using Optim
• Worked on SSO web architecture
• Extensively involved in troubleshooting IIS web server problems
• Mentored team members & management in using third party tools like Foglight & Spotlight
• Involved in UNIX & Windows administration
• Worked on shell, batch and Perl scripting
• Involved in monitoring the applications & AIX systems using BMC & Mercury BMC
• Involved in Websphere MQ Administration
• Worked on WBI V5 migration from WMQI V2.1
• Worked on WMB V6 migration from WMQI V2.1
• Worked on Websphere MQ infrastructure set up for Enterprise Application Integration (EAI)
• Worked on Candle EBP set up for the enterprise
• Worked on stellent application integration from Siebel application
• Worked on Google Searches set up for enterprise
• Worked on odbc configurations for db2 & oracle databases for Siebel, WMQI, WBI, WMB & True Comp applications
• Worked on True Comp administration which includes informatica & actuate server administration
• Worked on OBIEE/Siebel analytics installation, administration and development
• Worked on OBIEE 11g installation, configuration and administration
• Worked on Oracle Weblogic 10g/11g installation, configuration and administration associated with OBIEE and Hyperion application
• Worked with Oracle Repository Creation Utility to setup OBIEE 11g environments
• Worked on Oracle Fusion installation, configuration and administration
• Worked on Hyperion installation and administration
• Worked on Oracle 11g/10g/9i/8i administration and management
• Worked on installation of Oracle 11g/10g/9i/8i databases on AIX, WINDOWS and LINUX operating systems
• Worked on of Oracle database design, capacity planning and performance monitoring using OEM
• Worked on RMAN and ASM
• Worked on performance tuning of sqls using Explain Plan, Tkprof, STATSPACK, AWR, SQL*Trace and ADDM utilities
• Worked on UDB DB2 LUW administration
• Worked on SQL server Administration

Environment:Siebel 7.5.3.4/7.5.3.8/7.5.3.9/7.5.3.11/7.5.3.15/7.7.1/8.0/8.1, AIX 5.1/5.2/6.1, LINUX 3/4/5/6, Solaris 9/10/11, DB2 UDB 8.1.6/ 9.7.4, Oracle 11g/10g/9i, Windows 2000/2003, IIS Web Servers, Actuate Reports, Netegrity Siteminder, PMI policy Servers, Resonate, Foglight, Trillium, Spotlight, WMQI V2.1, WBI V5, WMB V6, MQ V 5.3 Infrastructure, True Comp, Informatica 7.1.1, Candle EBP, Stellent, Google Searches, Siebel Analytics 7.x, OBIEE 10.1.3.4/11g, Optim 7.2.1, Hyperion 9.x/11.x, Oracle 9i/10g/11g, RAC, Oracle Enterprise Manager 11.2, Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0, RMAN, , SQL Server 2005/2008, Shareplex, RMAN, Datapump, TOAD, SQL*Loader, TKPROF, RDA, AWR, STATSPACK, SRDF, BCV, Autosys, SQL BackTrack, Veritas NetBackup, Tivoli Storage Manager, ASM, Dataguard

Confidential, San Mateo, CA 08/03 - 05/04
Siebel Database Administrator

• Worked on siebel 7.5 and 7.7 installations and configurations
• Provided support to the development, test & production environments
• Installed Siebel tables on Oracle Database
• Configured, managed and maintained Oracle database for siebel
• Performed Oracle database monitoring and maintenance activities which include checking alert logs, space management, undo management, gathering database statistics, database locking issues, scheduling of jobs in cron, creation of users, schemas, backup and recovery, tablespace and extent management
• Worked on performance tuning of sqls using Explain Plan, Tkprof, STATSPACK, AWR, SQL*Trace and ADDM utilities
• Worked on tuning siebel database for best performance
• Worked on installation of siebel client & tools
• Worked on siebel remote
• Provided 24/7 on call support in rotation
• Worked on Actuate server installation & configuration
• Worked on resonate load balancing
• Worked on web server load balancing
• Worked on shell scripting

Environment: Siebel 7.5.x/7.7.x, Windows NT/2000, AIX 4.3, Oracle 8i/9i, RMAN, IIS 5.0

Confidential, San Mateo, CA 04/02 - 08/03
Systems/Database Administrator

• Worked on installations of siebel GW, application, db servers & swse for 7.0.4/7.5.x
• Worked on configurations & maintenance of siebel 6.0.2, 7.0.4, 7.5.x
• Installed new siebel builds and patches 7.5.x
• Worked on the upgrade of siebel from 6.0.2 to 7.0.4
• Installation, management and maintenance of Siebel tables on UDB DB2 database
• Installation, management and maintenance of Siebel tables on Oracle database
• Worked on installation of siebel client & tools
• Worked on siebel remote
• Worked on setting up siebel filesystem on samba share
• Worked on Actuate server installation & configuration
• Worked on resonate load balancing
• Worked on shell scripting

Environment: Siebel 6.0.2/7.0.4/7.5.x, Windows NT/2000, AIX 4.3, DB2 UDB 7.2, Oracle 8i/9i, IIS 4.0, Actuate 5

Technical Skills
CRM Technology: Siebel 6.x/7.x/8.x
CRM Third Party Tools: Resonate, Foglight, Trillium, Spotlight, Actuate Reports, Siteminder Netegrity, LDAP, Cisco CTI
MQ Family: WMQI V2.1, WBI V5, WMB V6, MQ V 5.3 Infrastructure
Programming Languages: C, PASCAL, COBOL, my SQL
Data Bases: Oracle 11g/10g/9i/8i, DB2 UDB 8.1.6/7.2, SQL Server, Oracle, MS Access
Web Technologies: HTML, JSP, XML, Client/Server Programming
Version Control: PVCS Tracker, Clear Case
Front-End Tools: Microsoft Front Page, Visual Interdev, Dream weaver
Engineering Tools: Auto CAD, MATLAB, SAS
Graphics: Computer Graphics/CAD
Operating Systems: Windows 95/98/NT/2000/2003/XP, UNIX/AIX/LINUX

Education
Bachelor of Technology in Engineering