Professional Summary

Over 6 years of experience in IT Industry in the area of Windows Administration, Virtualization using VMware and Virtual center management, Citrix Administration and Technical Support.

• Designed Implemented and troubleshoot VMWARE ESX 3.0/3.5 environments Virtual center management, VM Infra client support.
• Responsible for day to day management of VMware ESX farms, including provisioning, patch management and issue resolution.
• Performed successfully physical to virtual and virtual to virtual conversions of physical/virtual machines using VMware Converter.
• Extensively worked with Citrix MetaFrame/presentation server 3.0/4.0/4.5/XenApp farm implementations for application publishing and desktop publishing for clients.
• Provided 250+ applications onto Presentation servers through Citrix Installation Manager and 80+ applications in Isolation Environments.
• In-depth knowledge of IIS, DHCP, WINS, DNS, GPO's and Active Directory.
• Extensively worked with Windows 2000/2003 server architecture and administered them successfully.
• Technical support On-call 24/7.
• Proven ability to diagnose complex problems, create effective solutions and execute tasks confidently and effectively with demanding service level agreements.
• Desire and ability to learn new technologies, concepts, and skills quickly and effectively.

Technical Skills

Operating Systems : MS DOS, Windows, Linux, UNIX
Programming Languages: BASIC, C, C++
Technologies : Citrix Metaframe Presentation Server 4.0/4.5/XenApp, Citrix Secure access gateway, VMware ESX Server 3/3.5, VMware Player 1.0/2.0, VMware Converter 3.0, Virtual Center 2.5/3.0, Virtual Infrastructure 3.5, SAPR/3, 4.6b, 4.6c, ECC 5.0/ 6.0.
Database : SQL Server 2000/2005, Microsoft Access
Other Tools : Matlab, MS Office, SPSS, Norton Ghost, Veritas Backup
Certification : Citrix Certified Administrator (CCA)

Work Experience
Confidential, Raritan, NJ May 2008 - Till Date
VMware Systems Engineer

Responsibilities:

• VMware Server management including server template creation and management, server deployments as well as ESX host troubleshooting.
• Performed ongoing hardware and software maintenance of Windows server environment, including VMware ESX Server and virtual machines.
• Managed project to migrate VMware ESX 3.0.2 Environment to ESX 3.5
• Install and configured VMware ESX 3.5, ESXi 3.6, HA, DRS, VDI on servers and workstations.
• Developed processes and standards patching ESX Hosts using HP Remote Deployment packages.
• Excellent experience with designing and implementing VMware backup products and disaster recovery solutions.
• Extensively used VMware update manager to install patches and updates on ESX hosts and virtual machines.
• Performed P2V migrations using Platespin Power Convert and VMware Converter.
• Responsible for all change management documentation for the VMware environments.
• Globally supported and built out VMware ESX Environments.
• Troubleshot issues ranging from storage to HA and DRS
• Create a Virtual Desktop Environment used for testing applications.
• Worked on 'Best Practices' for SAN LUN design and usage.
• Performed Capacity Analysis and managed environment growth.
• Supported 300 BIS ESX Hosts at remote J & J offices.
• Build and maintained the 18 ESX Host VDI (Virtual Desktop Environment) for application testing on various OS platforms.
• Developed and maintained network policies, procedures and reports.
• Installation and administration of Windows Active Directory, DNS, WINS and DHCP servers.
• Group policy creation and management.
• Installing, configuring and troubleshooting on Windows NT/2000/2003 servers using enterprise standards.

Confidential, Freeport, New York July 2006- May 2008
Systems Engineer

Responsibilities:

• Administrating both physical and VMware virtual Citrix Presentation 4.0 servers, for both production and test environments, supporting over 1000 users.
• Migrated Company to utilize Citrix program Neighborhood agent to deploy applications to workstation and Wyse thin clients, as well as moving from published Desktop to published applications.
• Migrated Wyse terminal thin clients from manually configured ICA connections to PN Agent configured by DHCP, as well as remotely managing firmware updates.
• Creation of Citrix polices to improve application performance, control printer creation, and encryption level,
• Maintained internationally shared Citrix License Server, used by Germany, Singapore and Spain.
• Configuring, upgrading, patching Citrix Access Gateway, along with installation and configuration of Safeword RSA tokens, and creation of access policies to give and restrict VPN access to specific servers and subnets.
• Worked to integrate two Citrix Farms due to companies merging, this involved merging, and sharing of licenses servers, as well as configuring Domain level trust between the two companies Active Directories to produce a seamless delivery of Citrix applications from both Citrix farms to users in both companies.
• Maintenance of Active Directory in a 2000 domain, creation of group polices, logon scripts, resolving Active Directory replication issues, configuration of Sites and services to allow efficient authentication.
• Managing Black Berry Enterprise 4 server, integration with Exchange 2003 server, as well as Blackberry handheld deployment.
• Phone support to over 1000 users in multiple branches throughout the USA, and overseas.
• Installation and Configuration of IBM Chassis and Blade servers in a data center environment.
• Use of IBM RDN to clone and deploy servers for disaster recovery.
• Utilization of VMware Virtual Center 3 to manage and deploy VMware servers.
• Support of client workstation remotely through VNC software.
• Maintenance and deployment Symantec Antivirus servers and firewall clients through Symantec policies, group policy and login scripts.

Confidential, Plano, TX October 2005 - June 2006
Sr. Systems administrator

Responsibilities:

• Lead team in upgrade from Windows Server 2000 Server to Windows Server 2003. Troubleshoot Active Directory including Users and Computer and Sites and Services (Replication), DDNS, DHCP, and Exchange 2003.
• Migrate and manage virtual machines and troubleshoot typical ESX server issues.
• Ensures processes are in place for version control of software, hardware and documentation for development, test, QA, and production support.
• Responsible for using Quest Migration Suite tools to migration enterprise systems to include AD to AD, Exchange 2000 to 2003/2007, Lotus Notes to Exchange 2003/2007 and interact with Active Directory Users and Computers
• Knowledgeable in various platforms to include Novell and specialize in Windows Enterprise systems.
• Designed and administrated server consolidation program through use of VMware ESX server and VMware Virtual Center, using Virtual Center, ESX, creating VMs, using/building VM templates and customization files, and scheduling tasks.
• Installation, configuration and management of multiple server suites (Windows 2000\\2003) on VMware ESX server.
• Performed ongoing hardware and software maintenance of Windows server environment, including VMware ESX Server and virtual machines.
• Worked on VMware enterprise features (DRS, HA, VMotion, VCB) and P2V tools such as VMware Converter.
• Create Polices to schedule task on Daily and weekly backup to Maintain production systems as well as development systems using Symantec VERITAS net backup 6.0.
• Troubleshooting Active Directory issues, resolving file and system replication conflicts, adding servers into the environment, utilizes support tools to solve various issues.
• Responsible for writing system documentation, process and change control procedures, and implementation sign off procedures.
• Work closely with process owners and end users to map required processes and translate to systems solutions, process and procedures.

Confidential, NewYork June 04 - October 05
Citrix Engineer

Responsibilities:

• Administering over 60 Windows 2000 and 2003 terminal servers, supporting over 1500 users.
• Migrated users and application from Citrix XP to Presentation Server 4.
• Configuration of Multiple Email domain for several hundred different companies on multiple Microsoft 2003 Exchange servers.
• Maintenance of Active Directory in a 2003 domain, creation of group policy, login scripts.
• Managing Black Berry Enterprise server, as well as Good link server to deliver Email to both Blackberry handhelds, as well as Windows mobile handhelds.
• Phone support to over 1500 users in multiple companies.
• Installation and configuration of IBM Rack and Blade servers in a data center environment.
• Use of Ghost to clone and deploy servers.
• Utilization of Microsoft virtual server, and VMware to automate delivery of Citrix servers to customer.
• Maintenance of client workstation remotely through VNC software.
• Managing New York support department consisting of five technicians.

Confidential, Hyderabad, India Jan. 2003 - May 04
Systems Engineer

Responsibilities:

• Designed, constructed, installed and configured an Exchange 5.5 Server using Microsoft NT 4.0 Cluster Server technology.
• Provide full support for IIS 4.0, Proxy 2.0 and ARC serve.
• Implementing connectivity between different LAN using different methods like RAS, Dialup Networking, Virtual Private Network & ISDN Routers with ISDN Lines.
• Implemented DHCP, DNS, and WINS Backup strategy planning and implementation Network management of TCP/IP networks.
• Provide reliable and responsive IT support to customer which includes Understanding problems using appropriate questioning techniques in complacent manner.
• Migration of NT Workstation 4.0 to Windows2000 professional.
• Migration of Data, Shares, Users, Rights, and Configure printers and printer software.
• Installed and configure Symantec Norton Antivirus software.
• Installation and Maintenance of Compaq Systems and Networking Products.
• Workstation/Desktop and Laptop installation, configuration and implementation.
• Design & Implement the Network using the LAN Technologies Such as Ethernet, Fast Ethernet with Structured Cabling System, Switches & Routers.
• Regular backup and maintenance of critical data and user specific data from Servers,
• Tuning servers for optimum performance. System and application troubleshooting, Tracking user rights and access
• Adding server, Adding users to a server, connecting the handheld to the computer, Enabling/Disabling redirection, and Moving desktop users to the server.
• Managing, Configuring and Monitoring Mobile Data service, Configuring Handheld licenses, Communication settings, Database information.
• Configuring blackberry enterprise server management logging, Configuring policies.

Confidential, India June 2002 - Dec.2002
System administrator

Responsibilities:

• Administration of Windows NT4.0 and the NT workstations.
• Performed maintenance, repair, and upgrade of 200+ workstations.
• Troubleshoot hardware and software problems to include network connectivity.
• Ensured antivirus updates are being performed and kept end users informed of latest virus problems
• Ensured system security measures are in effect to include password and screen savers.
• Upgraded the system Peripherals such as Hard disk & Memory.
• Installation, Configuration, maintenance and support of Hardware/ Software services in a TCP/IP, IPX network-based platform.
• Responsible for taking the daily dump of the databases and weekly backups on the server.
• Responsible for scheduling the backup and storage of Offsite and Onsite backups effectively.
• Responsible for executing the software patches when and where it was required and forwarding the error file to the programmers.

References (Available upon request)