SUMMARY

• VMware, Horizon View and Citrix VDI certified Cloud infrastructure engineer with 15 years of experience in data - center technologies, server virtualization, engineering, administration, implementation and integration for local and remote large corporate environments.
• Strong communications, customer relations, and organizational abilities, effectively interact with all levels of management and staff. Able to handle multiple projects, prioritize, work well in demanding environment, and meeting deadlines.

TECHNICAL SKILLS

• EMC ScaleIO, SAN, VNX, XtremIO, NexSan, HP Storage Works, CISCO UCS blades, HP Blade Server C7000 series, Dell Power Edge servers
• HP thin clients, WYSE Thin clients, Zero clients, Cisco switches and routers. vSphere4, vSphere5, vSphere 5.5, vSpher6, vCenter Server 4
• vCenter server 5.5 and 6, VMware Horizon View 4x, 5x and 6x, Citrix Xendesktop 6.5 and 7x and XenApp, vCOP5x and vRealize Operation manager 6x
• SRM 5.5 and Zerto 4 replication and DSR. Monitoring Platform • Network Architecture and configuration for Windows Server 2012 R2 Networks
• SAN Management • VMware ESXi Management with High Availability
• SQL Server 2012 • Customer Service • MS Exchange 2K3, 2010.

PROFESSIONAL EXPERIENCE

Confidential, Brooklyn, NY

VMware and Citrix Engineer

Responsibilities:

• Managing, administering, implementing and troubleshooting vSphere private virtual cloud in a Multi-Tier data network communication environment for NYC agencies.
• Managing, implementing, administering and upgrading vSphere 5x platform to vSphere 6x.
• Managing and administering VMware Horizon View 7x in cloud pod architecture in a multisite environment. Managing and updating Gold images.
• Managing and administering Citrix shared desktop, published applications and VDI, making sure the NYC agencies have access 24/7 without any interruption in service.
• Develops, implements, troubleshooting and maintains Windows 2k3 to 2k16 servers in a Multi-Tier data network communication.
• Implements server updates and security patch management for network security and compliance.
• Proactively monitoring LANs, servers and 3 Tiering applications for performance issues, production outages and risk mitigation by using vRealize Ops.
• Creating and implementing changes and coordinating with cross platforms teams to reduce the implementation risks.
• Managing and leading projects like consolidation datacenter to remove obsoleted and unwanted virtual servers to save compute resources.
• Managing and administering FTP servers and coordinating and delegating with City Agencies to manage their shared directories and access for data security and preventing data loss.
• Attending call bridge call in case of any production outage and provides live supports to bring the production back on line.
• Attending upgrade projects meeting and provide professional input to complete them in cost saving manners.
• Coordinating with vendors like Dell, Cisco, VMware, Microsoft and HPE to troubleshoot hardware and software breaks.

Confidential, Jersey City, NJ

VMware and VDI Infrastructure Engineer

Responsibilities:

• A team player who is supporting Citrix XenApp and Zendesk for a 4 Trillion dollars Banking Multi-tiring data network communication environment with 250,000 employees and 300K plus virtual machines farm across the globe in 60 countries.
• Upgrading, designing, installing and troubleshooting vSphere 4x, 5x and 6x infrastructure and components like SSO, HA, motion, sVMotion, DSR, sDSR, vCenter, vSS, and vDS.
• Managing and supporting 4000 Citrix XenApp sessions and Citrix components, Delivery controller, Store Front, MCS, PVS and NetScaler, infrastructure servers running Windows 2008 and Windows 2012.
• Managing and administering VMware Horizon View 5x, Application virtualization by using AppVolume, Thin App, end users profile management by using VMware persona management, Appsens and VMware EUM.
• Updating, patching and managing Gold images for different departments.
• Managing and administering Windows 2k3, 2k8, and Windows server components, AD, GOP, PowerShell scripting, DNS, DFS, DHCP and failover clustering.
• Managing and administration EMC Scale IO converged storage on Dell and HP hardware platforms.
• Managing and administering Cisco UCS Blade, HP Blades and Dell as hardware platforms.
• Acting as escalation point for Virtual and VDI infrastructure and providing and overlooking end user support to meet SLAs.
• Managing and monitoring performance for virtual hardware infrastructure by using vDesk and vROps, handling day to day breaks and P1 tickets, attend bridges in a mission critical live production environment.
• Responsible for patch management by using WSUS for VDI infrastructure comprising of 4000 windows 2008 and Windows 2012 servers and ESX hosts patching using VUM.
• Capacity planning and performance monitoring and reporting for virtual environment by using vRealize Operation Manager (vRealize Ops).
• Managing and leading complex projects like, vSphere 4x, 5x upgrades, and Datacenters consolidation using replication and P2V.
• Managing, troubleshooting and administering Veaam image level backups for Virtual and VDI infrastructure servers.
• Coordinating change management for all datacenter related hardware, OS, and firmware changes.
• Vendor coordination for Cisco, VMware and HP for tech support and RCA related issues.
• Attending daily DSR meeting, reporting and call out issues during the meeting.

Confidential, Hamilton, NJ

Virtualization Engineer

Responsibilities:

• Supporting IT managed services for Confidential 17 different subsidies which are consuming vSphere private virtual cloud spanning in multiple datacenters sites.
• Designing, installing, implementing vSphere virtual environment in a Multi-tier data networking communication environment.
• Mentoring and managing virtual averment by using vRealize Ops and SolarWinds.
• Designing, installation and troubleshooting Windows 2k3 to 2012 servers in a Multi-tiering mission critical data networking LAN environment.
• Server patch management to make sure LAN security and compliance by using Shavlik
• Mentoring performance for mission critical applications and LAN servers by using monitoring tool like, vRealize Ops.
• Supporting, administrating, integrating and upgrading Cisco UCS blades and HP 7000 C Blades hardware platform.
• Managing and coordinating with vendors like, Cisco, HP and VMware.
• Managing and leading projects, like Data center consolidation and migrations using Zerto replication.
• Managing and leading upgrade projects like, OS upgrades, and vSphere 4x, 5x to vSphere 6x.
• Managing and administering Zerto disaster recovery and replication between production and DR datacenters sites.
• Managing server backup and restore files and folders using Veaam backup solution.
• Coordinating cross platform team during network outages and change implementations.
• Managing and coordinating with vendors like Cisco, VMware and HPE.

Confidential, Newark, NJ

VMware and VDI Engineer

Responsibilities:

• VMWare vSphere 4/5/6 and View 4/5/6 solutions on CISCO UCS and HP 7000 blades.
• Upgraded VMware view 4.6 to View 5.3 and designing and implementing as linked clone VDI solution with Win 7 (Designing AD, user groups and GPO for Link clone which cut the overall cost and management).
• Administering and supporting Win 2K3, 2K8, 2K12 and windows server components, AD, GPO, DNS, DHCP, DFS and failover clustering.
• Managing and supporting Citrix XenApp 6.5 and Xendesktop environment.
• Successfully upgraded and migrated vSphere 4.1 and View 4.6 to vSphere 5.5 and Horizon View 5.3, which increased our production uptime and helps our company to cut total operation cost.
• Architecting and implementing vCOPs 5.8 and 6x monitoring and capacity planning solution.
• Implemented vShield endpoint protecting with Symantec for full and linked clones VDI.
• Administering Veam back for ESX infrastructure severs and provide image level backup and restore for VMs.
• Expert in troubleshooting vCenter, ESX hosts, connectivity issue, Storage, networking and performance issues.
• Replaced ESX vSS with dVS which saved us lot of production hours.
• ESX hosts patching, HBA and NIC driver upgrade, HP server BIOS and firmware upgrading.
• Patching Windows system by using WSUS and SCCM 2012 and Shavlik.
• Capacity planning and hardware management by running different reports from vCOPs.
• Using Power Shell and Power CLI in daily routines.
• Managing and administering SRM 5.5 replication between Prod and DR datacenter sites.
• Vendor coordination with CISCO, VMware and HP technical support.

Confidential, Bridgewater, NJ

Lead System and Technical Support

Responsibilities:

• Managing team of 10 desktop engineers at 2 remotes locations.
• Resolving end users complaints, if they are not satisfied with the resolution in timely manner or any other reason.
• Coordinating with vendors like Lenovo, HP, AT&T and Verizon.
• Installing, configuring, troubleshooting and managing VMware VI3 and vSphere 4x servers.
• Windows 2003 Active Directory support.
• Exchange 2003/2007, Outlook 2007 and Lotus Notes 6.5 support.
• DHCP, DNS, DFS and TCP/IP troubleshooting.
• BES Admin and Blackberry handheld, I Phone support.
• McAfee with Anti-spy ware enterprise version
• Troubleshooting VPN connection issue for remote users.
• Patch management using Shavlik and WSUS.
• HP blade server and Dell hardware.

Confidential, New York, NY

NOC Specialist

Responsibilities:

• Monitoring NOC activity through Net Cool, Dell Silver Back, MOM and HP SIM, and responsible for monitoring local as well remote NOC faculties.
• Responsible for routing and escalating all critical alerts on company’s data centers.
• Internet provisioning on different platforms like, Cisco routers, Copper Mountain, Hatteras and shared VLAN.
• LAN and WAN troubling shooting and monitoring for company manage clients.
• Troubleshooting Internet connectivity on different platforms, DSL, T1 and share VLAN.
• In-depth working experience of Windows 2000, 2003, troubleshooting installing, managing, print sharing, file servers, Active directory.
• Installing Windows serve 2003, Exchange server 2003 in VMware environments.
• Virus management and in-depth knowledge of Symantec and Trend Micro anti- virus applications.
• Exchange Server 2003 and 2007 administration support and troubleshooting experience.
• Updating Backup log for 20 manage clients and in-depth knowledge of Backup Exec.
• Building HP servers, RAID 1 & 5, racking and cabling in data center.
• Remote support to more than 300 managed clients by using Gotoassist.com.
• Responsible for SMTP mail server filtering using, MX Logic, and MIME Sweeper.
• Taking help desk calls, creating tickets and troubleshooting issues like, re-setting user password, VPN, Lotus Notes and Blackberry issues.
• Helped Server Team install and build HP servers.
• Resetting RSA tokens and troubleshooting VPN connection issue for remote user.