IT Specialist/ Systems Administrator Resume

SUMMARY

DoD Directive 8570.1 IAT Level II and IAM Level I certified Information Technology Specialist with 10+ years of experience capable of providing Tier I through III support, configuration management, acquisition support and staff leadership.
In - depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems.
Multi-task oriented professional with proven ability to work within or to lead diverse teams.

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist/ Systems Administrator

Responsibilities:

Responsible for all Site-wide JWICS Command, Control, Communications, Computers, and Intelligence (C4I)
Ensure JWICS/SIPR/NIPR workstations, peripherals, communications devices and operating system/application software are properly configured for network operation, are on-line and are available to customers.
JWICS account management, network storage, local authentication servers, file servers, user privileges, local group policy, local software testing, restoration operations, contingency planning, and local backups
Perform JWICS specific system maintenance to install and maintain computers, servers, and all related software and hardware
Create/migrate JWICS user mailboxes, managed distribution groups, and mail contacts through Air Force NetIQ Directory and Resource Administrator (DRA)
Create/manage JWICS distribution lists, security groups and accounts in Air Force NetIQ Directory and Resource Administrator (DRA)
Implement software patches and security fixes as required by the network operations and security center or program management office
Manage network rights and access to systems and equipment
Use remote desktop and dameware to troubleshoot remote sites and provide support to local administrators in remote locations
Use ITSM/BMC Service Request Management Suite (Remedy) for trouble tickets
Ensure security patching is completed and locally downloaded, and also push JAVA, Notice to Airman (NOTAMS) and Time Compliance Network Order (TCNO) patches AF JWICS Enterprise are unable to perform
Perform investigative administration operations in support of Cyber Security Operations Center for malware, spyware, Trojans, or unauthorized software
Responsible for troubleshooting, network fault isolations, software upgrades to workstations and servers to include COTS and Government Off-The-Shelf (GOTS) software suites

SYSTEMS ADMINISTRATOR

Confidential

Responsibilities:

Provided SA for systems, servers, workstations, peripherals, communications devices and software are on-line and supported
Ensured servers, workstations, peripherals, communications devices and operating system/application software are properly configured for network operation, are on-line and are available to customers.
Assigned and maintained user IDs and passwords. Administer user privileges on the system
Performed routine system maintenance
Created/migrated user mailboxes, managed distribution groups, and mail contacts through Air Force NetIQ Directory and Resource Administrator (DRA)
Created/managed distribution lists, security groups and accounts in Air Force NetIQ Directory and Resource Administrator (DRA)
Implemented software patches and security fixes as required by the network operations and security center or program management office
Tested and validated the proper operation and configuration with appropriate patches and fixes, as required above, prior to restoring any device to the network.
Managed network rights and access to systems and equipment
Used remote desktop and dameware to troubleshoot remote sites and provide support to local administrators in remote locations
Used ITSM/BMC Service Request Management Suite (Remedy) for trouble tickets
Implemented security protocol’s, Information Assurance Vulnerability Alerts (IAVA’s), mitigating security vulnerabilities and risks based on current cyber security standards
Ran Assured Compliance Assessment Solution (ACAS) scans for Moody AFB footprint
Enforced Security Technical Implementation Guide (STIG) requirements using Security Content Automation Protocol (SCAP) scans for NIPR/SIPR servers
Responsible for troubleshooting, network fault isolations, software upgrades to workstations and servers to include COTS and Government Off-The-Shelf (GOTS) software suites

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