Results driven professional with a proven track record spanning over 15 years building top tier Telecommunications teams. Skilled in business growth while capitalizing on new revenue potential, networking within the industry to gain and maintain relationships, training leaders and leading teams.

Expertise in:
l Team Building l Designing effective KPIs l DWDM Engineering
l Product Launch l Execution l Training
l Leadership l Public Speaking l Sonet Engineering

PROFESSIONAL EXPERIENCE
Confidential, Atlanta Ga 2010-Present
National Technical Operations Center Manager
Manage a 24/7/365 Network Operations Center.

• Developed an Evolution strategy to change the Network Operations Center to a more efficient and effective group.
• Recommend strategies for improving network performance creating Key Performance Indicators and implementing them to the team.
• Data, Video, Voice, Enterprise Product Manager
• OBIE SME developing reports for the NOC to improve process and performance.
• Maintain yearly budget
• Manage Vendor requirements
• Conducting extensive network performance analysis using NETCool/Sitescope/Maddog/ surveillance and Train new support engineers
• Conduct Post Mortems with lead teams to find opportunities across organizations
• Represent as a SME to diagnose, analyze, and identify root causes for issues on the network.
• Maintain the CS2K, BTS, Broadsoft, and DMS network. SIP, MGCP, and SS7 network.
• DOCSIS, DHCP IP Allocation Servers, DNS Servers, Unix/Linux
• Checkpoint Firewall s-Cisco Routing/switching
• VPN, IPSEC, wireless, VLANs, DSL, ISDN, Frame Relay, T1, T3 and Firewalls
• V2B and VOD Services
• Develop strategies to maintain a voice/video/data/enterprise network service availability of 99.999% in all Cox markets.
• Developed a certification/Training program for the team to become a fix agent team.

Confidential, Atlanta Ga 2006-2010
Operations Manager

• Developed and engineered new services for our Business Customers.
• Lead Design Engineer for local Sonet and DWDM rings
• Performed ROI and cost analysis of build outs for new customers.
• Shot routes with OTDR for fiber readings and fiber cuts
• Sonet/DWDM SME for Fujitsu, Movaz, Lucent, Tellabs, ALU, Ciena, Nortel, Cisco, Infinera
• Maintained the OPEX expense reports and developed strategies to operate within those expenses and optimize profits.
• Knowledge of TCL, Perl, or other scripting desired.
• Backbone, metro, and datacenter networks with MPLS, NG-MVPNs, IPv6, OPSF, BGP, ISIS and other advanced service provider technologies.
• Responsible for leading and driving all business processes, strategies and activities relating to sales operations resulting in over $28 million in production.
• Lead Quality Assurance team on technical, customer and retention escalations by implementing solutions improving efficiency
• Negotiated new rates with Co-located customers and worked closely with Carriers to renegotiate rates and services.
• Trained new support engineers and assisted those technicians troubleshooting network issues
• Maintained availability reducing trouble ticket count and achieving an average of 95% closure rate on those tickets for handling customer calls over cross-market scope
• Installed, configured and maintained telecommunications equipment and lead a team of 6 technicians installing new DWDM/Sonet rings.
• Maintained and operated 75 different sites within the field and remained under OPEX budget every year while running the network.
• Negotiated new rates with customers and LECS to maximize budget and profits for the company.

Confidential, Atlanta, Ga 2007-2009
Network Engineer

• Provided expert knowledge on the Tellabs 5500, 8860, and 8890
• Provided expert knowledge on the Alcatel 5620, 1671, and 1631.
• Tier IV escalation point for the NOC before going to ATS
• \\Created Processes for the new NOC for the Tier II team.
• Ericsson UMTS and RNC experienced putting up new circuits from node B to the TNC.
• IUB experience
• UMTS experience

Confidential, Pittsburgh, Pa 2003-2006
Network Engineer

• Installed and maintained the DWDM/WDM Longhaul network for the company.
• Worked with the DWDM and Sonet vendors to configure and turn up new rings for business customers.
• Gathering requirements, documenting, design, implementation of changes associated with managed sites, testing and providing on-going Tier 3 support.
• Served as an escalation contact to troubleshoot issues the NOC could not fix.
• Performed software upgrades on all Sonet/DWDM/WDM equipment within the network.
• Closely worked with OSP Engineers to turn up new rings and maintained the CMDB. Ordered new equipment for the field and worked with vendors to RMA parts.
• Thorough knowledge of OSPF, EIGRP, RIP, and BGP, MPLS

Account Manager

• Received #1 manager rank for 2002 for gross dollar increase for carrier wholesale customers.
• Provided operational and support services to the entire sales organization which includes sales research, reporting and analysis and sales methods.
• Responsible for hiring the account team members
• Company SME and trainer for product and sales.
• Responsible for continued growth in revenue for our carrier wholesale customers.
• Responsible for managing resources to meet or exceed customer and business expectations.
• Performed complex sales presentations for our customers

Confidential, Atlanta,ga 1999-2001
Manager

• Managed a 24/7/365 International Network Operations Center.
• Maintained Sonet, DWDM, ATM, Frame Relay International Business Accounts
• Maintained a Service Resolution Rate of 98% for all troubles and a chronic trouble rate of 99%.
• Worked directly with Tier IV groups to improve SLA's and OLA's with outside sales groups.
• Responsible for oversight of daily operations to improve department productivity and performance.
• Developed, implemented and monitored accountability triggers resulting in increased production, satisfaction, profitability and growth.

EDUCATION / TRAINING / CERTIFICATIONS
BS Sales Management
AS Networking and Communications
Six Sigma Green Belt Certified
PMP
Net +
A+
CCNA
MCP