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Microsoft Azure Cloud Technical Support Engineer Resume

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Redmond, WA

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TECHNICAL SKILLS

Testing Skills: Web Based Testing, Application QA, Defect Life Cycle Management, Extensive experience on Test Strategy/Test Plans, Test Cases preparation, SDLC.

Cloud Platforms: Microsoft Azure

Databases: SQL Server

Other Tools: MS - Office (MS-Excel, MS-Project 2013, MS-PowerPoint), Visual Studio, SQL Server Management Studio.

Operating Systems: Windows Server Platform

Scripting Languages: PowerShell

Applications: Microsoft Office, MS Excel, Intuit QuickBooks, Mail chimp. Clear DDTS.

Soft Skills: Very good skills in interacting with customers, good written and verbal skills.

PROFESSIONAL EXPERIENCE

Microsoft Azure Cloud Technical Support Engineer

Confidential - Redmond, WA

Responsibilities:

  • As an Azure Cloud Technical Support Engineer, worked on technically challenging areas of networking, compute, VMs and storage to resolve customer problems on a timely manner.
  • Worked on escalated tasks related to interconnectivity issues, complex cloud-based identity management, service interruptions with Virtual Machines and associated virtual storage issues.
  • Managed and Created Storage Account in Azure Portal. Worked on creating images of Virtual Machines and attaching disk storage to them. Also managed virtual network endpoints for these hosts on Azure Portal.
  • Had experience of deploying VMs, Storage, Network and Backup/Restore activities and also with PowerShell Script.
  • Worked on increasing subscription limits and upgrading of customer accounts.
  • Successfully led a new initiative of Chat support and built a team of 6 engineers around my work.
  • Exposed to working with various issue severities and in appropriately engaging specialized teams without impacting the customer experience.
  • Developed and maintained knowledge base articles to help rest of the team to handle recurring issues effectively.
  • Work closely with the program management / product group for onboarding of newly released features.
  • Worked on Microsoft Azure (Public) Cloud to provide IaaS support to client. Create Virtual Machines through Power Shell Script and Azure Portal.
  • Manage and Create Storage Account in Azure Portal.
  • Capture an image of a Virtual Machine. Attaching a Disk to a Virtual Machine. Manage and create Virtual Network and End Points in Azure Portal.
  • Deploying VM's, Storage, Network through PowerShell Script.
  • Coordinating with Microsoft for increasing subscription limit like- Core limit and Cloud Services. Handling and Resolving Client's Issues remotely.
  • Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings .
  • Hands on experience in Azure Development, worked on Azure storage , Azure SQL Database , Virtual machines.
  • Experience in migrating the existing v1 (Classic) Azure infrastructure into v2 (ARM).
  • Have familiarity with Azure Kubernetes and Dockers.

E-Commerce Operations Analyst

Confidential, Bellevue, WA

Responsibilities:

  • Confidential is online clothing retailer specializing in south Asian clothing, I worked on inventory management, order management and online customer support for their web channels such as Amazon and Zulily.
  • I have also built and maintained their e-commerce website using shopify. Apart from owning online sales channels, also worked on their web presence and took care of targeting advertising on facebook and google.
  • Got experience using excel templates, inventory management systems and in customer/vendor relationships management.

E-Commerce Operations Analyst

Confidential, Bellevue, WA

Responsibilities:

  • Schedule and coordinate meetings, appointments and travel arrangements for Alumni and Students
  • Manage travel and expense reports for department team members and conference meetings
  • Recorded, transcribed and distributed minutes of meetings
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
  • I have worked on managing the Alumni Database and provided timely updates using Microsoft Excel and Word
  • I was also responsible to maintain the Alumni website and made the ongoing page updates that are needed
  • Also instrumental in coordinating the pre-placement talks, where alumni provide guidance and lectures to students who are getting ready for campus placements.
  • Prepared a plan for the conferences and meetings and sent invitations to Alumni and Students

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