Administrator Resume

SUMMARY

Technology consultant and systems engineer with a wide range of experience.
Building, maintaining and configuring computer networks for clients in Government and the private sector.
Using technology to help individuals and organizations accomplish their goals and overcome challenges.

TECHNICAL SKILLS

Operating systems: Windows 8, Windows 10, Microsoft Exchange, Windows Server, Office365.

Hardware: IBM, Dell and HP desktops and servers, cisco routers and firewalls, sonicwall routers and firewalls, barracuda spam filters and firewalls

Software: MS Office, LabTech RMM software, Microsoft Exchange, Active Directory, Antivirus, Office 365. BackupExec, BMC Remedy, McKesson Healthcare, EPIC Healthcare Software

PROFESSIONAL EXPERIENCE

Administrator

Confidential

Responsibilities:

Outstanding Customer Service
Provide desktop, networking and application support for multiple businesses
Configure networking equipment
Microsoft Office 365 Administration
Windows Server Administration
Work with third party vendors to troubleshoot and resolve issues
Make recommendations to implement new technology

Confidential, Dover

Senior Desktop Engineer

Responsibilities:

Provide desktop, network and general technology support for a large Healthcare organization which includes 375 beds and multiple offices, laboratories and stand alone emergency centers.
Use Microsoft system tools including Active directory and SCCM to manage user and computer accounts.
Provide telecom support on Nortel and Ascom networks
Provide support and troubleshooting for all EMR software
Provide support for a wide range of computers and peripherals including HP printers and HP computer workstations in a Windows 7 /10 environment.
Serve as the desktop support point of contact for multiple projects including new software implementation and new hardware installs.
Serve as team leader for new EPIC software implementation.
Serve as team leader to verify correct hardware operation in a Technical Dress Rehearsal for EPIC software implementation.

Confidential, Salisbury, MD

Network Engineer/Senior Technician

Responsibilities:

Desktop, Server and Network Support in a Windows environment
Interact with customers directly and provide technology solutions for small business clients and city government
Onsite and offsite cloud backup
Support for Endpoint Security Solutions

Confidential

Senior Technician

Responsibilities:

Provide remote and onsite support for HP and DELL desktop and laptop computers.
Provide remote and onsite and support for servers and LAN/WAN networking devices such as sonicwall and cisco routers.
Provide remote support across a large geographic area using the LabTech remote monitoring and management software.
Work with a team of people to establish a successful help desk support team. Work with the helpdesk team to ensure all problems are isolated and resolved quickly and escalated to senior level technicians when necessary.
Windows server support including MS Exchange and Active directory. Manage user accounts, file permissions and Active Directory group policy.

Confidential, Rehoboth Beach, DE

System Technician/Engineer

Responsibilities:

Ensure constant communication with the CEO and home office support staff by managing 5 computer technicians in the southern region office.
Ensure client computing and business operation needs are resolved quickly by consulting with senior network architects and prospective clients.
Implement new security services including Barracuda spam filters and proactive antivirus software.
Provide support for multiple clients with windows server and windows desktop environments.

Confidential, Rehoboth Beach, DE

System Administrator

Responsibilities:

Daily management of Windows server environment including problem isolation and resolution.
Provide business continuity between the corporate office and 9 remote bank branches using phone, remote, and personal support to troubleshoot and resolve issues.
Support the primary Exchange server and Microsoft Outlook user accounts.
Prior to all major purchase decisions brief the IT Committee on product details, pricing, and integration problems with current software.

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