NOC Engineer/Network Security Engineer Resume

SUMMARY

Accomplished Infrastructure Operation Center Manager with more than 25 years of experience managing large - scale network operations in the online sales and marketing space.
Skilled in Databases, Data Center, Software Installation, and Networking.
Certified ITIL v3 Foundations professional, well versed in all aspects of IT operations including security, productivity, automation, cloud computing, and web-based ERP/CRM solutions.
In-depth knowledge in the use of productivity tools and methods with a record of accomplishment in driving down operating costs, optimizing system performance, and improving the online customer experience.

TECHNICAL SKILLS

UNIX (Sun Solaris), MS Windows Server, MS SQL Server, Mac OS, Linux, MS SCOM, Remedy ITSM, OS-JCL
TCP/IP, LAN/WAN, VPN, Citrix, DNS
HTML, Java, JES II
MS Active Directory, MS Exchange, DB2, MVS, NET, ASP, SAN, ESP Mainframe Scheduler, LDAP Scripting, VBScript, Cisco, Norton Firewall Ghost, HP OpenView, CICS, Foglight, Splunk, AppDynamics, AlertSite, Keynotes, Slack

PROFESSIONAL EXPERIENCE

NOC Engineer/Network Security Engineer

Confidential

Responsibilities:

Deployed the use of productivity and security tools/apps, including AppDynamics, Splunk, Rabbit, Foglight, Keynotes, to ensure a secure and reliable network. Communicated with Shanghai, China, and San Francisco using Slack, a cloud-based proprietary instant messaging platform.
Introduced operational productivity solutions to drive down operating expenses within the center. Created run books for associates to help manage print runs that reduced the cost of printing by ~$1M per year.
Identified and solved a problem that caused the site to go down, costing ~$1M per minute in lost revenue. Quickly discovered a code change in a release made earlier in the day caused the outage. Revised the update and immediately brought the system online.

Production Control Technical Support

Confidential

Responsibilities:

Worked to evaluate advance potential space abend issues and suggested existing automation solutions.
Monitored ESP schedules in the IT bridge area. Used monitoring tools MSSCOM, Spectrum, iSeries, HP OpenView for ticketing.

IT Operations Manager/Print Operator

Confidential

Responsibilities:

Processed schedule changes using ESP scheduler, created program scripts using LDAP, evaluated, and corrected failed jobs utilizing JCL, made required software changes, reinsert, and run.
Ran batch jobs daily in ESP to process daily workload, cover print work in the absence of operators.
Setup, support, and administrator MS Exchange, AV devices and software, Citrix, SAN, and VM.