Desktop Support/System Administrator Resume

SUMMARY:

Focused, results - driven, and hands-on Client Services/System Administration professional for 19+ years with strong organizational, motivational, and problem solving skills and a track record of increased customer service initiatives. Building client relationships and quality customer service skills have been the cornerstone of my professional career.

EXPERIENCE:

Confidential

Desktop Support/System Administrator

Responsibilities:

Run through a daily checklist to ensure all systems are functioning as expected
Maintained, processed, and managed the Track-IT daily remedy request queue
Maintained desktop/laptop inventory
Setup/configuration of all VOIP phones
Mobile device management/administration via Air Watch
New user creations and management via Active Directory
C Level support
Office 365 migration
Office 365 user iPad/iPhone setup and support for 225 sales users across USA
Conference room support
Image builds/creation
Windows 10 migration
Building user manuals on how to use Windows 10
Supervised staff of two

Confidential

Desktop Support/System Administrator

Responsibilities:

Run through a daily checklist to ensure all systems are functioning as expected
Maintained, processed, and managed the Remedy daily remedy request queue
RSA user setup management and administration
Setup/configuration of all VOIP phones
Liaison between company and Lenovo support
Mobile device management/administration via Air Watch
New user creations and management via Active Directory
Backup management
SCCM patch management
Image builds/creation
Building user manuals on how to use Windows 10

Confidential

Desktop Support/System Administrator

Responsibilities:

Run through a daily checklist to ensure all systems are functioning as expected
C Level Support
Video Conference Setup Administer VOIP system
Vendor management
Tablet support
Maintained, processed, and managed the Remedy daily remedy request queue
Active Directory Administration
Backup management
Antivirus installation/management
Building user manuals on how to use Windows 10

Confidential

Desktop Support/System Administrator

Responsibilities:

Run through a daily checklist to ensure all systems are functioning as expected
Responsible for day to day operations of entire school IT department
Administer VOIP system
Vendor management
Coordination, deployment and maintenance of all IT equipment
Maintained, processed, and managed the Zendesk daily remedy request queue
Active Directory Administration
Backup management
Antivirus installation/management
Building user manuals on how to use Windows 10

Confidential

Desktop Support/System Analyst

Responsibilities:

Maintained, processed, and managed the Track-IT daily remedy request queue.
Worked on team that Windows server 2008 R2 builds and maintenance
Assisted with exchange server build and configuration
Exchange system manager management
Run enterprise WSUS monthly patch cycles
Day to day McAfee anti virus management
VMware server, template builds and management
Tier 2/3 troubleshooting
What’s Up Gold network monitoring
Vendor relationship/management
Liaison between backup provider and company
Backups management
RSA management
Ghosting of new images for both workstations and servers
Support of Windows 7 and Microsoft office

Confidential

System Administrator

Responsibilities:

Promoted from Desktop Support Technician to System Administrator Server builds and maintenance Citrix server management VMware server builds and management Tier III troubleshooting support Project management

Confidential

Desktop Support Technician

Responsibilities:

Responsible for desktop/laptop/server configurations
Responsible for testing and planning rollouts to environment
Provide Tier II desktop support to corporate users
Responsibilities include troubleshooting desktop and peripheral issues, assisting users with

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