OBJECTIVE

I am searching for a Business or Program Analyst position that will allow me to improve your organization by utilizing my excellent written and verbal communication skills, team centric interpersonal skills, and my expertise in system analysis, design and development.

Senior IT Systems Analyst Confidential, Dec 2003 - Sept 2009
Confidential, Atlanta, Georgia

• Extensive Knowledge of IPhone equipment set up for customer billing systems. Served as Customer Care SME for IPhone acquisition, IPhone contracts, and IPhone equipment upgrades.
• Lead analyst responsible for project assignment, providing tracking and completion status of project deliverables insuring release milestones are met for middleware application.
• Managed a portfolio of projects through the SDLC from requirements gathering and specification, system analysis and design, implementation and deployment of code, integration and testing to deployment of enhancement to production.
• Through collaboration with various project management and development teams effectively conducted JAD sessions and extensive system analysis of project impacts providing ROM estimates; server detailed design documents and client assistance with understanding proposed billing system modifications.
• Effectively manage the SDLC activities for a server application establishing project priorities, consistently meeting release management milestones delivering quality design specifications.
• Because of ability to thoroughly learn a new application quickly, I was able to earn the title of CARE billing system "Subject Matter Expert"
• Business Analyst for the CARE to Telegence billing system conversion, consisting of 17 east coast markets and approximately 22 million accounts. There have been a grand total of 175 design modifications specific to each market, for which I have been ultimately responsible for business requirements through implementation and quality control.
• Managed all testing issues for the client/server application working with development to identify gaps in interpretation of the business requirements and design specifications insuring all QA tickets are addressed and closed prior to deployment of the billing release insuring all critical issues have been resolved.

Business Analyst/DBA for Distribution Jun 2001 - Apr 2003
Confidential, Waverly, OH

• Lead analyst responsible for project assignment, providing tracking and completion status of project deliverables insuring release milestones are met for middleware application.
• Managed the payroll system upgrade from system analysis and design, implementation and deployment of code, integration and testing to deployment of the upgrade to production.
• Through collaboration with development teams and extensive system analysis of project impacts successfully designed and developed an interface system for PRMS to BOSS which is a warehouse management system.
• In-depth knowledge of the PRMS resource management and BOSS warehouse management systems responsible coding all modules as detailed in the system requirements.
• Effectively managed a portfolio of projects impacting the executive reporting system driving projects through the SDLC to deployment in production
• Managed installation project s for both a cross reference system and data base management system creating installation requirements and guidelines overseeing testing and deployment.

Manager of IT Systems Aug 1999 - Jan 2001
Confidential, Dublin, OH

• Managed the acquisition of all AS/400 systems analyzing specifications and using the projected company growth as a basis to determine the systems needed.
• Managed the administration of all systems to include configuration, tuning performance, connectivity of multiple systems and problem identification and resolution.
• Launched an information security management system to maintain a coherent suite of processes for effectively managing information accessibility, thus ensuring the confidentiality, integrity and availability of information and minimizing security risks.
• Deployed and maintained the software providing an on-line order entry and tracking system that supported a systematic quantitative methodology for characterizing business-to-consumer e-commerce market.
• Provided production support of the company systems, responding to trouble tickets submitted in a very quick manner maintaining and at times exceeding the defined SLA.
• Effectively hired and managed a team of programmers providing development and growth opportunities.

Senior IT Business Consultant Apr 1997 - Aug 1999
Confidential, Columbus, OH

• Managed a portfolio of clients throughout Central Ohio from a diverse set of industries providing evaluation of their systems and recommendations regarding various AS/400 programming languages.
• Through extensive research and analysis designed, developed and deployed a automated system for the State of Ohio for managing the State of Ohio Cigarette Excise Tax.
• Was selected to head up a second project for the State of Ohio in which designed, developed and deployed an automated system for the Bureau of License renewal.
• Manage a portfolio of projects through the SDLC from project feasibility and initiation, requirements gathering and specification, system analysis and design, implementation and deployment of code, integration and testing to deployment of enhancement to the production environment
• Created training material and delivered the training to the user community
• Provide technical support and problem resolution for system issues.

Senior Systems Analyst Apr 1995 - Aug 1997
Confidential, Columbus, OH

• Designed, developed and deployed Logistics Management program that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers' requirements.
• Managed the design, development and deployment of all re-designs and upgrades performed on the existing logistics management systems
• Through extensive research and analysis designed, developed and deployed a automated system to monitor and enforce a transportation insurance compliance system.

Military Service

United States Navy Active November 1977 - April 1981
Training, Jacksonville, Florida

• Air Crew certification Lockheed P3 Orion Maritime Patrol Aircraft
• Data Analysis certification
• Tactical Support Center certification
• Search and Rescue certification
• Acoustic Analyst certification

Skills

Microsoft Word
Microsoft Excel
Microsoft Project
Microsoft Access
Microsoft Visio

Adobe Acrobat
Adobe Illustrator
Adobe Photoshop
UML
XML
HTML
SQL

Project Manage
Programmer Analyst
System Analyst
Business Analyst
Quality Assurance

Communication Skills
Interpersonal Skills
Self-starter
Team or Individual
Analytically Inclined
Problem Solver
Detail Oriented
Results Driven

PM Tools
SDLC
RUP
Release Management

OPUS
POS.com
CARE
Telegence
Oracle
BID

RPG
RPGIV
RPG ILE
IBM System 36 & 38
AS400
Turnover
DBU
EzView