Education:

Master of Business Administration (MBA) June, 2008

Bachelor of Business Administration May, 2003
Degree of Computer Information Systems

Technical Certifications: Cisco Certified Network Professional (CCNP), CCNA, CCNA VOICE

Technical Skills:
IP Subnetting IPV4, IPV6 : Voice Over IP
VLAN, VTP and Spanning-Tree Configuration: Cisco IOS
TCP/IP Router and Switch configuration : RIP, OSPF, EIGRP
Access Control Lists : Frame-Relay, Metro-E
Alcatel Lucent 7750, 7705 : GLBP, VRRP, HSRP
Network Security : OSI Model
Route Map/Prefix list/ Distro-list : SIP/PRI/CAS/FXS
Route Summarization/Redistribution/Filtering : BGP

Work History

August 2011 - May 2012 Confidential, Melbourne, FL
Title: Network Control Specialist

• Operate and maintain network devices such as Cisco 6500 and 3750 and NEXUS 7000 switches, 2800 and 3800 routers, access points, and etc. under ITIL processes in order to mitigate network outages and performance issues.
• Isolate issues within network for specific problems and work proper procedures in order to resolve the problems.
• Troubleshooting, network design, and support of layer 3 environments using BGP, OSPF and EIGRP, and layer 2 including 802.1q, LACP, Spanning-tree, VPN tunneling, high-availability protocols
• In addition to monitoring corporate network and overall health also monitor and support networks of customers of the company 7-11, and Orlando's Amway Arena
• Open tickets with Verizon on issues pertaining to MPLS network as well as PRI voice circuits with other vendors
• Responsible for remotely supporting installation of various computer hardware equipment and bringing systems on-line.
• Responsible incident response, troubleshooting, and resolution per policies and procedures
• Implement technical solutions to mitigate outages or performance issues
• Participates in various working groups and boards related to process improvement and change authorization
• Performs IOS upgrades and patches to operational systems
• Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems

September 2010 - August 2011 Confidential, Orlando, FL
Title: Network Telecommunications Provisioner

• Work Service Delivery related orders in a Remedy ticketing system for provisioning customer facing circuits of Frame Relay, ATM and Metro-Ethernet services based off of the requirements engineering has designed to service customer
• Configure PVC's for Marconi and Lucent frame relay and ATM switches as well as translation points between the different switches for frame relay customers point to point circuits
• Configure Cisco 7200 core routers to provide frame relay and ATM customer Internet service and convert frame relay connections to ATM at Internet router
• Configure Alcatel-Lucent 7750 and Cisco 7600 switching environment to provide Metro-Ethernet services to customers.
• Propagate VLANS in an area of the Cisco network and add VLANS to the appropriate pruned trunks based on viewing network maps in area customers resides so that the appropriate service can be used by customers
• Create VPLS services in the Alcatel-Lucent networks that customer term off of for the appropriate service that customer orders
• Generate a dot1q translation point between the Alcatel-Lucent distribution layer of the network that customers are terminated on and the Cisco core network
• Create CLI scripts for field technician and other techs in the provisioning department that will be used on Cisco 3400 and RAD access layer switches on customer's site pre installation and during test and turn-up
• Assist the NOC in physical while providing logical confirmation in the testing of all Frame-Relay, ATM, Metro-E, and MPLS circuits that are provisioned out of the Service Delivery department
• Support field technicians on all turn-ups of circuits that customers receive and do the appropriate testing with techs to ensure that the Committed Information Rate (CIR) customer ordered is available with 95% accuracy on the local loop level
• Add appropriate IOS, TACACS configuration to devices as well as add devices into Netcool system for monitoring prior to customer turn-up and circuit testing
• Process disconnects orders of expired customers in order to take customer service out of network to provide logical capacity for future use.
• Work change orders to increase or decrease customer CIR or migrate from one service to another ex. a frame-relay migration to metro-e service with minimal or no downtime to customer

April 2010 - Aug. 2010 Confidential, Orlando, FL
Title: Voice Repair Technician II

• Troubleshoot customer affecting Voice Over IP (VOIP), T-1,Metro-E, PRI,CAS, FXS and POTS issues to determine if issue is CPE related, network related or ILEC issue and dispatch responsible field tech to resolve problem on site if need be
• Responsible for picking up pending Clarify trouble tickets, accurately trouble shooting the issue and following through to ensure ticket is completed in a timely manner
• Perform configuration of Adtran, Cisco IAD 2400 and 2800 series routers to assist customers with voice repair T-1 issues
• Assist field technicians with configuration and remote testing to ensure field tech has appropriate knowledge of situation to resolve issue in timely manner to reduce customer's downtime
• Research call routing issues via call detail records (CDR), Hammer Call Traces and routing information to verify failed points and correct on network routing issue if need be and open tickets with ILEC to resolve long distance and international call related issue
• Responsible for testing circuits for errors in T-1 level from Cisco IAD or DS3 level in core Cisco 7200 Series router as well as line tests for T-1 and POTS lines in Harris, Lucent 5ESS, and Nortel DMS to verify call quality problems are not circuit related issue and escalate to maintenance department when problems are found

February 2009 - January 2010 Confidential, Atlanta, GA
Title: Technical Support Technician

• Perform configuration and observation of Cisco IAD 2400 series VOIP routers in order to remotely troubleshoot and manage issues related to consumers at their end business location and TI circuit.
• Obtain DS1Circuit related information from Cisco 10K series routers from backbone network in order to test customer circuit for errors
• Troubleshoot products and service issues including but not limited to T1 transport, PRI , CAS, and SIP telephony as well as troubleshoot DNS issues with proper escalation as necessary to achieve optimal trouble resolution times
• Resolve customer reported difficulties on all elements of service in desktop support which offers remote , site to site, and off net VPN connectivity, E-mail, voicemail, auto attendant, web hosting, Internet connectivity, voice connectivity, and browser configurations
• Remote access to customer's desktop if needed be to provide a resolution Properly code Siebel trouble tickets using ticket classification guidelines.

May 2005- March 2008 Confidential, Maitland, FL
Title:Network Operations Support

• Provide technical support to Sprint Nextel Subscriber's in a help desk ticketing environment through network tickets via Clarify (CTMS/NTM) ticketing systems.
• Assist customer with dialing issues by working translation related problems
• Researched trunking information of networks via trunking diagrams, and SS7 call trap in order to contact Local Exchange Carriers (LEC's) and open trouble tickets with them to resolve translation related issues.
• Assist with escalations of network issues that fall within the responsibilities of the department worked in to resolve problems of high level clients and/or a high volume of customers
• Help to reduce processing time of network incidents by providing the appropriate network ops groups with the proper description and information of customer(s) issues.
• Investigate issues concerning wireless customers translations problems with SS7 call traps

Computer Skills: Microsoft Project, Access, Excel, Outlook and other Microsoft Applications, ability to type 35-40 wpm