PROFESSIONAL EXPERIENCE

Confidential, VA

Tele - Data Technician

Responsibilities:

• Experience with Structured Wiring Systems, low voltage copper cabling systems, fiber optic cabling, 568A/B installation and testing, documentation and project installations.

Skills: CAT5, CAT6, Patch Panels, Fiber Optic Cabling, Fiber Optic Terminations, Low Voltage, CCTV, A/V, Structured Cabling.

Confidential, Sterling, VA

Cable Technician

Responsibilities:

• Install a work area outlet for floor, modular furniture and wall . Drop cable down a wall using fish tape or other method. Route cable through modular furniture. Perform pre-termination procedures: organize, form, dress cables and determine length, slack and label cables. Suspend and support cable correctly: Cable tray, J-hook, D-rings, Bridal rings, Trapeze.
• Build closets (Mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware). Install grounding for racks, equipment and cable as required.
• Perform fire-stopping procedures on fire walls, install sleeves, pull cable through sleeves and core penetration.
• Terminate low-voltage devices.
• Follow prints.
• Adhere to and participate in all Company, customer and industry quality and safety standards and regulations.

Confidential, Ashburn, VA

Help Desk Analyst

Responsibilities:

• Support of Data Center operations including but not limited to receiving, storing, and shipping materials
• Maintain strict inventory control
• Ensure accurate and timely shipments and receipts
• Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
• Maintain accurate records and metrics; audits as necessary
• Assist in monthly and/or annual physical inventories; provides inventory reports
• Support user requests and performs break/fix or remote installations as needed
• Identify, document, and implement opportunities for continuous improvement
• Keeps strong working knowledge of all operating systems pertaining to the work area.

Confidential, Ashburn, VA

Data Center Support Engineer

Responsibilities:

• Maintained Cisco Cloud Infrastructure Services (Colo site at Equinix DC10 Ashburn, VA)
• Build work and new projects: Rack/Stack, patch, labeling and cabling of equipment (network and server devices)
• Break/Fix: replacing hard drives, RAID controllers, DIMMS, network modules, etc.
• Installation/cable management of various forms of cabling (Fiber & Copper)
• Check to ensure all power cords are secure and clipped into place
• Troubleshooting of network and server devices inside the data center
• Provided remote support and help for the global CIS team of Datacenter Engineers team members on build work and troubleshooting
• Operational inventory of all Data Center equipment
• Review architectural drawings, cabling diagrams and supporting documentation
• Inventory management: kept track and scanned all CISCO assets inside the data center
• Perform good receipt process of all arriving equipment
• Project management
• Ensure client data center standards are followed.

Assembly Team Associate

Responsibilities:

• Receiving computers, switches, and routers; Unscrew fasteners; lift covers; take apart;
• Assembling and disassembling rack servers
• Cable management of various forms of cabling (Fiber & Copper)
• Positioning parts and subassemblies by using templates or reading measurements
• Computer diagnostics and repair
• Assembling components by examining connections for correct fit; fastening parts and subassemblies
• Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies

Deployment Technician

Responsibilities:

• Running USMT State Capture and verify successful data capture
• Verifying Additional Applications (Visio, Project, and Access) on current system before re-image.
• Changing boot order in BIOS to place USB drive after Hard Drive
• Booting to USB and Image Computer
• Capturing SACM information (Serial Number, Model)
• Verifying drivers and install if necessary
• Verifying Additional Applications are installed by launching
• Verifying new computer name and Domain
• Logging on to the users account on Windows 7 and sync Outlook
• Attaching Leave Behind Documents

Confidential, VA

Crew Member

Responsibilities:

• Worked at the front counter helping customers through the ordering process
• Operated a cash register, worked in the kitchen preparing food and operated the drive-through, cleaning the restaurant, in addition to completing other assigned tasks.
• Installed, maintained, analyzed, troubleshot, repaired and documented computer systems and hardware
• Prioritized and scheduled help requests
• Provided hands-on and telephone support for personal computers and laptops
• Troubleshot network Layer 2 and 3 problems
• Performed hardware upgrades on PC’s and Servers
• Network cable installation and management
• Break/Fix: replacing hard drives, RAID and DIMMS
• DNS, DHCP and TCP/IP network management
• Windows and Linux Operating Systems installation
• Microsoft Office suite (2003, 2007, 2010, 2013) installation and management
• Software management and optimization
• IP addressing (IPV4 and IPV6)
• Basic PHP and Java scripting
• Provided accurate and helpful answers, both written and verbal, to end users in a professional, courteous, and timely manner