SUMMARY

• Network Engineer with over 4 years of experience in providing solutions, implementation, configuration of Cisco Routers and switches, VPNs configuration and troubleshooting network problems in Enterprise Network and the LAN environment.
• Experience configuring and troubleshooting remote access using various VPN technologies, Cisco, and good knowledge of NAT/PAT as well as WAN protocols.
• Experienced in resolving, creating and repairing the tickets.
• Experienced working with onsite technicians with the SFP’s cables and fibers.
• Providing troubleshooting solutions to the second level and resolving the randomly occurring problems.
• Knowledge of monitoring and supporting networking protocols and services including TCP/IP, VPN, DHCP, DNS, etc.
• In - depth knowledge and hands-on experience on IP Addressing, Subnetting, Ping Concepts.
• Experience on Network Monitoring & Testing tools such as Wireshark/Netprofiler, HP NNMI.
• In-depth expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services
• Expert in dealing with Networking Protocols and Standards such as TCP/IP, OSI, UDP, Layer 2 (VLANs, STP, VTP), Routing Protocols (RIP, EIGRP, OSPF, BGP), WAN technologies (Frame relay, IPSec, VPNs, MPLS), QoS.
• Worked on Subnetting IPv4/IPv6 addresses and IP address management.
• Extensive experience and expertise on IP routing protocols
• Experienced in Maintaining LAN, WAN and Data Center Environment.
• Understanding of Cisco switches and routers, including Nexus switches and ASR routers
• Hands on experience working with level 1&2 and able to resolve the problems in level 3&4.
• Configured VTP to manage VLAN database throughout the network for Inter-VLAN Routing.
• Worked in setting up inter-VLAN routing, redistribution, access-lists and dynamic routing.
• Exceptional ability to translate complicated information to a format user can understand
• Excellent at developing the necessary reports that go with network administration
• Experienced in configuring, adding and changing the QOS on Alcatel switches.
• Experienced handling non-technical customers effectively
• Ability performing multiple tasks on time.
• Understanding of networking concepts such as DNS, DHCP, HTTP, OSI Model and TCP/IP models.
• Experienced working on Juniper (Junos) Devices.
• Ability of handling customers and assisting with new turn up’s

TECHNICAL SKILLS

Network Hardware: Cisco Routers (1800, 2600, 3600, 7200 and 7600) Juniper 10000, 5100 series switches and MX960 series router and SRX 240, 300 and 3600. Cisco Catalyst Switches (3560, 3750, 4500, 4900 & 6500), Nexus (7010, 7700, 5548, 5510, 2248, 2148), HP Aruba switches

Routing Protocols: EIGRP, OSPF, BGP (iBGP and eBGP)

WAN Protocols: MPLS, ETHERNET, T1, IP Networking

Switching: VLANs, VTP, STP

Protocols: IPv4, IPv6, TCP, UDP, ARP, ICMP, NAT, DNS, DHCP, SNMP, QOS (DSCP and CoS) TELNET, SSH

Operating Systems: Windows 2007, Windows 10, Redhat Linux, MAC

Office Suite: Microsoft Word, Excel, and Vision.

Network Monitoring: Orion Netflow Traffic Analyzer, Wireshark, Solar winds, Netprofiler, Airwave, Airwatch, HPNNMI, HPNAS, Thousand Eyes.

PROFESSIONAL EXPERIENCE

Confidential

Network Analyst

Responsibilities:

• Worked as part of a team to manage Enterprise Network Infrastructure as a Network Analyst responsible for troubleshooting operational issues and perform new implementations across multiple projects.
• Configure / Troubleshoot Cisco and Aruba switches for LAN /WAN connectivity
• Maintenance & Troubleshooting wireless using AirMagnent & Aruba Airwave glass
• Designing and Implementation of (LAN) VLANs, VTP, Spanning Tree (STP), Trunking and Ether channel.
• Assisted in MPLS migrations, implemented a backup for the existing WAN connection.
• Providing Daily network support for all branches and sits in the organization’s WAN consisting of MPLS, VPN and point-to-point (P2P) circuits.
• Monitoring the AP’s down and checking the AP status on the wireless Controllers.
• Making sure all the AP’s are configured and running properly after the network refresh from 200 to 300 series.
• Failing over to the secondary circuits when observed issues on the primary and making sure secondary circuit is working fine.
• Working with layer 3 team for the higher-level issues on the network, like STP issues.
• Responsible for Documenting workflow process, Visio drawings and implementing changes following the change management guidelines.
• Scheduling the changes to swap the SFP’s, cables and fibers if needed.
• Experienced working with onsite technicians to switch off and turn on the ports as a part of replacing or swapping the cables and fibers.
• Working with ISP ( SITA, Verizon, AT&T, Sprint, Confidential etc) to restore services in a timely manner to avoid flights and other delays.
• Excellent communication skills to interact with team members and support personnel, can act as a mentor to less experienced personnel
• Troubleshooting and monitored routing protocols such RIP, OSPF, EIGRP & BGP.
• Proficient user of HPNAS, NNMI and NetProfiler.
• Scheduling changes for the failovers if needed.
• Monitoring for device down, serial interfaces down and errors on the layer 2 devices and reporting to the respective team for further isolation.
• Troubleshooting the customer related issues like connectivity loss and slow speeds.
• Responsible for turning up BGP peering and customer sessions, as well as debugging BGP routing problems.

Environment: Cisco and Aruba Switches, Net profiler, Airwave, Big Panda, Putty, Secure CRT, HP Network Node Manager I, Service now, Thousand Eyes, F5.

Confidential, Kansas.

Operations Technician

Responsibilities:

• Working with Juniper, Alcatel and the Cisco routers and monitoring the circuit for the trouble if any noted
• Co-ordinating with the customer and vendor to get the issue resolved and providing solutions to Level 2 issues.
• Creating, troubleshooting and escalating the customer related issues.
• Configuring, monitoring and troubleshooting Tagged and untagged vlans on the switches.
• Solving customer related issues and referring them to the senior level technicians for better solution
• Effective user of SPLUNK and WIRESHARK.
• Worked on Cisco Routers, Active /Passive Hubs, Switches, Cisco ASA Firewalls, NAT and Juniper SRX firewall
• Experienced dispatching a technician to check for cables and fibers and to check if any damage observed.
• Providing remote support for Customers, End users and internal teams about the overall system health and availability
• Performing equipment and network equipment restoration of Ethernet & IP, Frame Relay, MPLS systems using network monitoring and testing tools
• Performing various layer2/3 testing on circuit down, throughput, packet loss, latency, routing intrusively using juniper, Cisco and ADTRAN platforms
• Initiating internal escalations on customer’s behalf, provide follow up and able to effectively manage customer needs
• Performing multiple tasks on time including ticket administration, communication and follow up with supervision
• Experienced solving and configuring VLAN’s.

Environment: Cisco Switches, Alcatel, Juniper, ADTRAN, Avaya & Cisco telephone equipment, Remedy, LIMS, Putty, Secure CRT, Laser, LINUX, SPLUNK, WIRESHARK

Confidential

Network Engineer Intern

Responsibilities:

• Configuration of routing protocols such as OSPF, BGP.
• Maintaining the Lab network including switches and routers
• Administration and diagnostics of LAN and WAN with in-depth knowledge of TCP/IP, and associates network protocols and service.
• Demonstrated experience in managing enterprise network systems, DNS, DHCP, TCP/IP.
• Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP.
• Involved in Local Area Network (LAN) implementation, troubleshooting, and maintenance as per company’s requirements.
• Design, installation and troubleshooting networks with hand-on experience with OSPF, BGP, VPLS, Multicast, VPN, MPLS.
• Involved in complete LAN, WAN development (including IP address planning, designing, installation, configuration, testing, and maintenance)
• Troubleshooting and configuring of Cisco Routers and Switches Cisco
• Implementation of Static Route, Dynamic routing, DHCP, DNS, FTP, TFTP.

Environment: Cisco Switches and Routers, TCP/IP, DNS, DHCP.