Systems Engineer Resume

CERTIFICATIONS

ITIL V3 Foundation Certified
HP Certified IT professional (HP091)

Experience History

Infrastructure Service Manager (Service Delivery Manager) April 2006 – Present
Company Name: Confidential
Held the title of Infrastructure Specialist and Operations manager between 2006 to 2009 )

Single point of escalation contact for Sr. VP of operations (customer)
Manage the end to end delivery of IT infrastructure services and client relationship for a leading hotel industry Central Reservation system provider.
Implement ITIL standards in customer environment.
Drive continuous service improvement and highlight the benefits to client management
Manage the day to day operational life cycle (Incident/Change/Problem)
Business Continuity; Disaster Recovery planning, testing and execution
Manage the definition and implementation of infrastructure management tools to meet contractual obligations.
Maintain costs, schedules, service level agreements, and requirements for on-time and within budget delivery of projects.
Responsible for the development, execution, and reporting of the project plans to senior management.
Project delivery responsibility for installation of new hardware in current environment.
Coordinate among internal and external project resources both technical and business aligned for the successful delivery of project requirements.
Coordinate hardware and database upgrades/maintenance with internal clients and 3rd party vendors. (Only overall responsibility, PMs will be running the actual projects).
Participate vendor discussions and help the customer to make right decision on new products and technologies.
Participate daily operations call with client’s senior management (CIO & SVP of IT)
Participate Severity-1/Priority-1 incident calls and drive the team for quick service restoration.
Review, assessment and trending of incidents & Changes on a monthly basis.
Board member in CAB and Infrastructure Architecture committee

Unix and Backup administrator November 2004 – March 2006
Company Name, Confidential

Incident Management, Change Management, Performance Monitoring, Data backup and restore using Dataprotector, Tape Library Management, BCP activities, Capacity Planning of Unix servers, OS installation, OS administration, Troubleshooting of hardware and HP-UX related issues, File System Management, Kernel Tuning, Vendor Management, Mirror-UX/LVM administration, Configuration of NFS, attend Daily service review calls Installation and administration of On-Line JFS, Software and Patch installations, System health check.

Systems Engineer February 2004 – July 2004
Company Name: Confidential

Installing ISEE and configuring.
Proactive problem identification using ISEE.
ITRC escalation support.
Client orientation on ISEE.
Applying OS patches.
Hardware support and hardware replacements.
System Installations

Customer Engineer (Hardware/OS) June 2001 – February 2004
Company Name: Confidential

Responsible for hardware installation and configuration at customer site, Printer and PC maintenance, OS installation and end client configuration. Unix troubleshooting and terminal maintenance, basic cabling and infrastructure setup, Unix, Linux, Novell Netware, Sco-Unix, windows 98/XP installation and troubleshooting, end customer interaction and first level onsite support.

EDUCATION

Post Graduate Diploma in Business Management

Diploma in Applied Electronics

Core Skills

IT Service management
Service Delivery
ITIL
Incident Management
Change Management
Problem Management
IT Infrastructure Services
Situation Management
Escalation Management

Core Technologies

UNIX
Windows
NetBackup
HP Dataprotector
HP Openview
ESX VMware Virtualization
EMC/Hitachi Storage

Tools

ITSM Remedy
HP Openview
CA Unicenter
HP Service center
HP Sitescope
Volume Manager

Hardware

HP PA-RISC
HP Itanium
Fujitsu M series servers
SUN SPARC
Fujitsu Intel servers
HP Blades
Dell Servers
Hitachi Enterprise storage
EMC Storage

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