SUMMARY

• A tech savvy Systems Administrator/Specialist with a diverse career possessing strong leadership ability, creative solutions & impeccable customer facing demeanor.
• Presently working for a Global Passport/Visa company as an EUT Engineer 2.
• Represented former company vendor relations with important site events & upgrades.
• Taught as an Adjunct Professor in the small college environment in the evenings for over Ten years.

TECHNICAL SKILLS

• Azure Administrator
• Apple IOS MDM Mobility Management IPAD
• Citrix Cloud Administrator Project Technical Lead Badge Printing
• Active Directory Administration Quest One Active Roles Administration
• Strong Technical Support Level 1 - 3
• Systems Deployment, Configuration Deployment
• OTRS Business Solution
• Matrix42
• Mobile Iron Admin Office 365 Cloud Administration/OneDrive
• Citrix Endpoint XenApp/Desktop/Receiver, Citrix Director
• VMware Workstation/Player
• Honeywell ProWatch Security Management System
• OnSSI Ocularis Camera Surveillance System
• Mobility Management IPAD Exchange Email Account Setup McAfee/Sophos/ Symantec Endpoint
• Cisco Unity Call Admin
• Teaching/Training & Mentoring
• VTC/Glow Point Management
• VPN Configuration & Support
• LAN/WAN Administration
• User Account Creation
• Encryption Management
• WLAN Administration
• Windows OS Systems Management
• MFP Administration
• Google Cloud Application Control Systems
• Server Administration Symantec Backup
• PowerEdge & Proliant

PROFESSIONAL EXPERIENCE

Confidential

EUT Engineer

Responsibilities:

• Windows AD administration, using Server 2012R2 & 2016 standard, security, providing folder/file access control, Onboarding/Off boarding, permission groups, security groups, User account creation/deletion, Microsoft OS & Application support.
• Outlook Exchange Admin creating Mailboxes, Shared Mailboxes, Delegation, DLs. (EAC)
• Sophos Endpoint & Website Management
• Cisco Unity CM Account Configuration.
• Desktop/Laptop imaging & Application Software Implementation & Support.
• Daily remote support for South American, Central American & North American Offices.
• All levels of Support including imaging, any hardware/software or application tasks.

Confidential

Cloud Administrator, Project Technical Lead

Responsibilities:

• Supported approximately 2000 employees for leading provider of Government management, technology, & risk consulting services for agencies like the Dept. of Defense, Interior and public/commercial sectors.
• Windows AD administration, Server2012R2 & 2016, User creation, Onboarding/Off boarding, permission groups, security groups, providing folder/file access control, legacy cleanup, Asset inventory tracking & more
• Outlook Exchange (EAC) Admin, creating Mailboxes, Shared Mailboxes, Delegation, DLs
• Service Desk Resolution IT Specialist for Windows environment
• Fulfilling Mobile device support for Apple & Samsung devices.

Confidential

I.T. Specialist

Responsibilities:

• Supported 1000 Employees
• Supported & maintained all levels of Administration using Server 2008R2 2012R2 & 2016 standard & Support for a Global Steel Company.
• Windows AD administration, security, providing folder/file access control, manipulating Permission groups, Desktop/Laptop/Mobile support & imaging.
• Citrix Endpoint & Server, Session Investigation Remediation, Profile resets/refresh
• Windows Image project team member.
• Server patching, Dell PowerEdge & HP ProLiant.
• Telecom support, networking support, top level desktop support & analyzation.

Confidential

Systems Analyst

Responsibilities:

• Supported 1000 Employees
• SolarWinds Admin - Monitored Network Devices/Performance. Investigated & managed device events. Supported regional events after SolarWinds alerts.
• Maintained Dell PowerEdge R410 Servers - updating, patching.
• Provided Apple/IOS & Windows Administration - Exchange Email setup, Support Mobility/IPAD Sales environment, MFP Support, Laptop/Desktop setup, Controls Systems Support, Network Admin, Wi-Fi account setup.
• Incident Management for Application SWAT Team and LAN/WAN Support, troubleshooting systems functionality & much more.
• AD Administration: Setup User accounts and Exchange accounts
• Incident Management: SWAT Team - Special Escalated Support Group to any issue, support Windows/Apple IPAD issues for Sales Reps
• Monitor Network Issues: Survey Wireless AP Zones in Warehouse, Troubleshoot File Access, Set File permissions, Connectivity, Replace AP devices/Setup Aerohive wireless accounts
• Desktop/Laptop/IPAD Setup: Manually image new machines for new employees, Support/Re-image machines due to virus & failures
• Assisted Infrastructure team as a Cloud Admin for Office 365, for license & account Management.

Confidential

IT Support Specialist/Workstation Support Analyst

Responsibilities:

• Supported 500 Employees
• Hired in Contract role for 6 months to Remotely Onboard all Software/Hardware for Executive clientele/new employees
• After Onboarding project completed, Extended Contract to two-man Windows Upgrade Project team.
• Performed Installation, testing, troubleshooting Windows and compatibility of RJ native applications.